configuring modules

[PChat]

My newly installed investment software displays this box when I try and enter it. "No offline entitlements have been established - configure modules for offline use while on line". I use Netscape, but can also use explorer. I have a firewall, but disable it when I try the program. The company professes not to know how to fix the problem. Thank you for your help

 

[Rockn]

Entitlements come from the exchange where your quote feed is coming from. If you don't have the entitlements through your broker dealer you will never get the data. Can u tell I used to work for a Day Trading firm....LOL
What is the software package you are trying to use?

 

[PChat]

Thanks so much for your reply. Southwest Securities, Dallas Texas,executes my trades and monitors my account. Any more ideas?

 

[Rockn]

You never stated what the software was....TradCast...Cybertrader..ABN...More information please. And where is your quote feed from?

I thought Southwest was just the clearing firm.

 

[PChat]

Thanks for hanging in there with me. The software is Comprehensive Software systems. My broker seemed mystified by the "quote feed" question. Wouldn't Southwest be getting their quotes from NYSE and Nasdaq? My guy saya he has ten clients using the program successfully (Murphy's law at work again). I appreciate your help, but don't want to impose on you anymore than I have.

 

[Rockn]

Your broker isn't much of a broker if he doesn't knwo what a quote feed is. That is where you get the exchange inforamtion from in real time. There are quote feeds like PC Quote, etc. I believe you need entitlements through your BD to receive the quotes or news through the software you are using. If all the entitlements issued to the BD are used by clients anyone else using the feed will be denied access.