Conflicts between USB & IDE?

[jungzimm]

Everything was working great until… Installed a USB2 card and an Epson Stylus Photo 825 printer with a built in card reader. Now my Nero software crashes to a BSOD with a “Windows Protection Error—Computer has been halted.” This happens during any lengthy simulation or burn attempt with various media and various burn speeds. Drive works fine with Ulead Picture Show. After much trial and error and many re-installs of everything I could think of, I finally tried removing the USB ports in the Device Manager and then everything works fine. Then they re-install after a re-boot and the problems come back. Tried other CD software (BurnAtOne, Burn4Free, and DeepBurner) and none of them would even find my CD Drives despite the drives showing up in the Device Manager and in Explorer. Tried ForceASPI 4.6. Previous Printer ran off the parallel port. The card reader on the printer shows up as an extra drive in Explorer and in Device Manager. The only thing I can figure is that it’s some kind of conflict between the USB and the CD drives even thought the CD drives are both IDE. Any suggestions are most welcome—this thing has cost me about 3hrs a night for the last 4-5 nights.



Configuration:

Windows ME (ugh)

ASUS Mobo

AMD Athalon 1.112 g

3D Force B32 Video Card

VIA Sound on the MOBO

40 gig IDE internal hard drive Primary Master

IDE internal CDWRITER 5224 s027 Secondary Master

IDE internal SAMSUNG 308B CDRW/DVD Secondary Slave

Belkin USB2 pci card with 4 ports.

Motherboard has two USB1 ports-one used by a Scanner

Epson Stylus Photo 825 on the USB2 port. (Drivers updated)

PS2 mouse



Only apps running during all of above: Systray & Explorer. Used msconfig-startup to disable any other non-essential processes.

 

[zeddy]

Youve installed the USB 2 drivers.

What happens when you connect the printer to the usb 1.1 port?

Whats showing up in device manager, are there any conflicts on the IRQs? If so it might be helpful to go into the bios, check that USB is enabled and set the IRQs manually - or let the bios set them rather than selecting the OS pnp option.

 

[jungzimm]

Thanks for the quick reply. Here's some additional info.

>Youve installed the USB 2 drivers.
Yep-but haven't tried re-install

>What happens when you connect the printer to the usb 1.1 port?
Haven't tried that yet but will when I get home later today.


>Whats showing up in device manager, are there any conflicts on >the IRQs? If so it might be helpful to go into the bios, check >that USB is enabled and set the IRQs manually - or let the bios >set them rather than selecting the OS pnp option.

Here's a copy of irq's. Device manager shows no conflicts but does seem to show multiple installs of USB 1.1. Any suggestions you might have about manual IRQ assignements are welcome.

System Information report written at: 09/08/2004 10:53:51 AM
LocalMachine[IRQs]

Resource Device Status
IRQ 2 Programmable interrupt controller OK
IRQ 0 System timer OK
IRQ 8 System CMOS/real time clock OK
IRQ 1 Standard 101/102-Key or Microsoft Natural Keyboard OK
IRQ 13 Numeric data processor OK
IRQ 11 IRQ Holder for PCI Steering OK
IRQ 11 3DForce B-32Plus/B-32TV OK
IRQ 11 Generic PCI Modem Enumerator OK
IRQ 9 IRQ Holder for PCI Steering OK
IRQ 9 NEC USB Open Host Controller (E13+) OK
IRQ 10 IRQ Holder for PCI Steering OK
IRQ 10 VIA AC'97 Audio Controller (WDM) OK
IRQ 10 NEC USB Open Host Controller (E13+) OK
IRQ 5 IRQ Holder for PCI Steering OK
IRQ 5 VIA Tech 3038 PCI to USB Universal Host Controller OK
IRQ 5 VIA Tech 3038 PCI to USB Universal Host Controller OK
IRQ 5 Belkin USB 2.0 High Speed Host Controller OK
IRQ 14 VIA Bus Master PCI IDE Controller OK
IRQ 14 Primary IDE controller (dual fifo) OK
IRQ 15 VIA Bus Master PCI IDE Controller OK
IRQ 15 Secondary IDE controller (dual fifo) OK
IRQ 12 PS/2 Compatible Mouse Port OK
IRQ 6 Standard Floppy Disk Controller OK
IRQ 4 Communications Port (COM1) OK
IRQ 3 Communications Port (COM2) OK
IRQ 7 Printer Port (LPT1) OK

 

[zeddy]

Try the bios suggestions, having multiple usb1.1 is OK. Check how much bandwidth you are using on the USB ports, the scanner will hog about 50%.

 

[Triple6]

You might also want to install the latest VIA 4-in-1 drivers for the motherboard's chipset.

http://www.viaarena.com/?PageID=403

And although it should not be a problem you may want to try another PCI slot for the USB 2.0 card.

There should have also been a USB2.0 patch with the Belkin card on a CD that should be run.

 

[jungzimm]

Thank you for the suggestions. I have to go out of town for a couple days and so it might be while before I get to try them all. Will be back with update, hopefully soon.
Again, thank you. I've just found this form and have never had this quality of support and response from other forums or newsgroups.

John

 

[jungzimm]

I flashed the bios going from vdc45 to vdc49 and installed most recent VIA 4 in 1 package, removed everything USB (devices, hubs & controllers) in device manager while in safe mode and unplugged all the USB cables, and rebooted. Everything got recognized as and as I plugged printer, scanner, camera, and pda back in it all got recognized and re-installed. I was able to successfully burn a couple of data cd's with large numbers of files and all seems well for the present. Thank you one and all for your clear, targeted suggestions and patience. I'll be checking back here often; as I learned more about my system here in a week than I have in the past 3 yrs with it.

John Jung-Zimmerman