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Connect to internet via ethernet cable

Discussion in 'Web & Email' started by amykinz19, May 7, 2012.

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  1. amykinz19

    amykinz19 Thread Starter

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    My parents have a ATT 2701HG-B router which they only connect to the internet thorugh the ethernet cable. I am staying with them and have my computer and smart phone connected to their router wirelessly. Now, whenever they turn on their computer they can't connect to the internet unless I unplug the router and have windows diagnose and repair. Does anyone know how I can fix this? Thank you!
     
  2. cwwozniak

    cwwozniak Trusted Advisor Spam Fighter

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    Hi amykinz19, and welcome to TSG.

    1) Are all devices using DHCP to get their IP addresses from the router?

    2) Are you able to access the router's set-up pages to get the DHCP range and Subnet mask settings?
     
  3. amykinz19

    amykinz19 Thread Starter

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    1. I have no idea how to find that out.

    2. I have no idea how to do that.
     
  4. cwwozniak

    cwwozniak Trusted Advisor Spam Fighter

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    1) Assuming both your and you parent's computers are running some version of MS-Windows, do the following on each computer when it has a working connection:

    A) Press the Windows and "R" keys on the keyboard. This will open a Run dialog box.

    B) Enter CMD in the Run dialog box. This will open a black command screen.

    C) Enter IPCONFIG /ALL . Note that there is a space before the slash, but not after it.

    D) Mark and copy the entire report to the Windows clipboard

    E) Log into the TSG site and create a new post in this thread and paste in the clipboard contents.

    2) Look on the bottom of the 2701HG-B Modem/Router to see if it lists the default IP address of the unit and the default username and password. The information may also be in a printed manual or help file for the modem/router.

    A) If you get the information, use it in a web browser on either connected computer to access the modem/router's configuration screens. One or more of them should should show the DHCP settings and subnet mask of the LAN ports.
     
  5. amykinz19

    amykinz19 Thread Starter

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    Thanks for all the help. It turned out to be a missing driver which prevented the internet from starting automatically. Things are working well now. TSG has been great and very helpful. Thanks again.
     
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