Connect to Network, but Can't Access Webpages

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Confusedin206

Thread Starter
Joined
Feb 11, 2013
Messages
3
All of a sudden, one of my devices (a laptop running Vista) is no longer able to access any webpages when I connect via my apartment complex's community wifi. I can connect to the network, but when I attempt to access a webpage, the request will time out. All other devices are able to connect to the network and get to the internet with no issue. The laptop is still able to successfully connect to other networks. I've done a number of troubleshooting attempts, but no solution yet. Help!

Here's my info when I run ipconfig/all:
Windows IP Configuration

Host Name . . . . . . . . . . . . : dorothea-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : example.com

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : example.com
Description . . . . . . . . . . . : Atheros AR5009 802.11a/g/n WiFi Adapter
Physical Address. . . . . . . . . : 00-26-5E-2C-65-0C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::1df9:8243:9e84:9575%16(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.191(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, February 11, 2013 4:14:25 PM
Lease Expires . . . . . . . . . . : Tuesday, February 12, 2013 4:14:25 PM
Default Gateway . . . . . . . . . : 192.168.0.2
DHCP Server . . . . . . . . . . . : 192.168.0.2
DHCPv6 IAID . . . . . . . . . . . : 335554142
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-ED-01-A5-00-26-5E-2C-65-0C

DNS Servers . . . . . . . . . . . : 192.168.0.2
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8102E/8103E Family PCI-E FE NI
C
Physical Address. . . . . . . . . : 00-1F-16-DC-99-96
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{600C3E84-E378-4F2E-A561-4AD4918B3
FB1}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : example.com
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,454
can we see an ipconfig /all from one of the working devices , unusual to see 192.168.0.2 as the default gateway - but no reason why it should not be

The laptop is still able to successfully connect to other networks.
OK that makes me think its a firewall or security suite blocking access
lets try some ping tests - see below

What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, kaspersky or Mcafee or any free security suites like zonealarm, AVG , Webroot etc

------------------------------------------------------------------------
Ping Tests
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply

This should work for all windows version, XP, Vista, W7
Hold the Windows key and press R
For Windows 8
to open a Cmd Prompt or an Administrator Cmd prompt from the Desktop. Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.

Type the following command
Ping 192.168.0.2
Post back the results in a reply here
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping google.com
Post back the results in a reply here
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping 209.183.226.152
Post back the results in a reply here
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
For your information only
these tests will check various stages of the connection, the first ping test, ping default gateway checks to see if you still have a connection to the router.
The next two Ping google.com & Ping 209.183.226.152 tests the connection to internet. google is to test by name and the ping test using a number is checking that a connection exists without DNS.
these tests then confirm if there is a dns issue on the connection.

------------------------------------------------------------------------
 

Confusedin206

Thread Starter
Joined
Feb 11, 2013
Messages
3
can we see an ipconfig /all from one of the working devices , unusual to see 192.168.0.2 as the default gateway - but no reason why it should not be

OK that makes me think its a firewall or security suite blocking access
lets try some ping tests - see below

What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, kaspersky or Mcafee or any free security suites like zonealarm, AVG , Webroot etc
My ping test results will be in the next post. I am currently using Windows Firewall and Avast Antivirus. The laptop previously had Norton Antivirus. Below please find the ipconfig/all from a working laptop (note: I purposely removed the Primary DNS Suffix, and DNS Suffix Search List as they essentially tell who my employer is. If you need it, I'd be happy to provide privately.):

C:\Windows\system32>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : US-SEA-R8P42PT
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . :

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : example.com
Description . . . . . . . . . . . : Intel(R) Centrino(R) Advanced-N 6200 AGN
Physical Address. . . . . . . . . : 58-94-6B-84-9D-60
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::dd9b:c70a:14c4:111e%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.84(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, February 12, 2013 5:27:14 PM
Lease Expires . . . . . . . . . . : Tuesday, February 12, 2013 11:10:30 PM
Default Gateway . . . . . . . . . : 192.168.0.2
DHCP Server . . . . . . . . . . . : 192.168.0.2
DHCPv6 IAID . . . . . . . . . . . : 324572267
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-F8-11-24-F0-DE-F1-3E-8D-97

DNS Servers . . . . . . . . . . . : 192.168.0.2
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) 82577LM Gigabit Network Connecti
on
Physical Address. . . . . . . . . : F0-DE-F1-3E-8D-97
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:953c:3015:340:3f57:ffab(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::3015:340:3f57:ffab%16(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.example.com:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : example.com
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
 

Confusedin206

Thread Starter
Joined
Feb 11, 2013
Messages
3
OK that makes me think its a firewall or security suite blocking access
lets try some ping tests - see below
Here's my ping test results:

C:\Windows\system32>ping 192.168.0.2

Pinging 192.168.0.2 with 32 bytes of data:
Reply from 192.168.0.2: bytes=32 time=1ms TTL=64
Reply from 192.168.0.2: bytes=32 time<1ms TTL=64
Reply from 192.168.0.2: bytes=32 time=1ms TTL=64
Reply from 192.168.0.2: bytes=32 time=1ms TTL=64

Ping statistics for 192.168.0.2:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 1ms, Average = 0ms

C:\Windows\system32>ping google.com

Pinging google.com [173.194.33.9] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 173.194.33.9:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Windows\system32>ping 209.183.226.152

Pinging 209.183.226.152 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 209.183.226.152:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,454
(note: I purposely removed the Primary DNS Suffix, and DNS Suffix Search List as they essentially tell who my employer is. If you need it, I'd be happy to provide privately.):
is this pc on a company network ?
if so do they have an it dept or pwerson you could talk to ?

changing things on company pc may cause issues with your IT dept - so before continuing itwouldbe worth checking with them

my next suggestion if a personal pc on a private network
The laptop previously had Norton Antivirus.
--------------------------------------------------------------

Norton Removal Tool
I would recommend that you restart the PC and run the removal tool for a second time - I have found instances where the removal tool needs to be run twice to fully remove all traces of norton and symantec from the PC
https://www-secure.symantec.com/nor...t=Norton Core&pvid=f-core-cur&version=current

All Versions - The Norton Removal Tool uninstalls all Norton 2010/2009/2008/2007/2006/2005/2004/2003 products, Norton 360 and Norton SystemWorks 12.0 from your computer.
http://majorgeeks.com/Norton_Removal_Tool_SymNRT_d4749.html

--------------------------------------------------------------
 
Joined
Feb 12, 2013
Messages
19
open command prompt and type
ipconfig /flushdns
now it will still if doesnt work use any of dns
primary dns as your router ip and secondary dns as 8.8.8.8 or 8.8.4.4 or 208.67.222.222 or 208.67.220.220 it will work 100%sure
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
80,762
Don't be too sure, charan5b3. :) If you look again at the ping tests you will see that DNS seems to be working, but internet access is not.
 
Joined
Feb 12, 2013
Messages
19
Ya but I am expecting he is able to ping till router, but not from there, maybe tcp/ip stack got corrupted ,or recent addon installed might be dns poision, last concern is security softwares, if it is windows 7 run command prompt as admin, type
Netsh I I r r hit enter
Ipconfig /flushdns
Change to any of dns above
Check wheather able to ping ip.and domain
still if doesnt work check in safemode with networkin
 

Phantom010

Trusted Advisor
Joined
Mar 9, 2009
Messages
34,796
If that computer had Norton previously, you may need to run the [FONT=&quot]Norton Removal Tool[/FONT], as stated by etaf. Norton is notorious for connection issues when not properly uninstalled.
 
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