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Connect to Network, but Can't Access Webpages

Discussion in 'Networking' started by Confusedin206, Feb 11, 2013.

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  1. Confusedin206

    Confusedin206 Thread Starter

    Joined:
    Feb 11, 2013
    Messages:
    3
    All of a sudden, one of my devices (a laptop running Vista) is no longer able to access any webpages when I connect via my apartment complex's community wifi. I can connect to the network, but when I attempt to access a webpage, the request will time out. All other devices are able to connect to the network and get to the internet with no issue. The laptop is still able to successfully connect to other networks. I've done a number of troubleshooting attempts, but no solution yet. Help!

    Here's my info when I run ipconfig/all:
    Windows IP Configuration

    Host Name . . . . . . . . . . . . : dorothea-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : example.com

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : example.com
    Description . . . . . . . . . . . : Atheros AR5009 802.11a/g/n WiFi Adapter
    Physical Address. . . . . . . . . : 00-26-5E-2C-65-0C
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::1df9:8243:9e84:9575%16(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.191(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Monday, February 11, 2013 4:14:25 PM
    Lease Expires . . . . . . . . . . : Tuesday, February 12, 2013 4:14:25 PM
    Default Gateway . . . . . . . . . : 192.168.0.2
    DHCP Server . . . . . . . . . . . : 192.168.0.2
    DHCPv6 IAID . . . . . . . . . . . : 335554142
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-ED-01-A5-00-26-5E-2C-65-0C

    DNS Servers . . . . . . . . . . . : 192.168.0.2
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8102E/8103E Family PCI-E FE NI
    C
    Physical Address. . . . . . . . . : 00-1F-16-DC-99-96
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{600C3E84-E378-4F2E-A561-4AD4918B3
    FB1}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 7:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 11:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : example.com
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 12:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 13:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    can we see an ipconfig /all from one of the working devices , unusual to see 192.168.0.2 as the default gateway - but no reason why it should not be

    OK that makes me think its a firewall or security suite blocking access
    lets try some ping tests - see below

    What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, kaspersky or Mcafee or any free security suites like zonealarm, AVG , Webroot etc

    ------------------------------------------------------------------------
    Ping Tests
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply

    This should work for all windows version, XP, Vista, W7
    Hold the Windows key and press R
    For Windows 8
    to open a Cmd Prompt or an Administrator Cmd prompt from the Desktop. Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.

    Type the following command
    Ping 192.168.0.2
    Post back the results in a reply here
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping google.com
    Post back the results in a reply here
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping 209.183.226.152
    Post back the results in a reply here
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    ------------------------------------------------------------------------
     
  3. Confusedin206

    Confusedin206 Thread Starter

    Joined:
    Feb 11, 2013
    Messages:
    3
    My ping test results will be in the next post. I am currently using Windows Firewall and Avast Antivirus. The laptop previously had Norton Antivirus. Below please find the ipconfig/all from a working laptop (note: I purposely removed the Primary DNS Suffix, and DNS Suffix Search List as they essentially tell who my employer is. If you need it, I'd be happy to provide privately.):

    C:\Windows\system32>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : US-SEA-R8P42PT
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . :

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : example.com
    Description . . . . . . . . . . . : Intel(R) Centrino(R) Advanced-N 6200 AGN
    Physical Address. . . . . . . . . : 58-94-6B-84-9D-60
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::dd9b:c70a:14c4:111e%13(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.84(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Tuesday, February 12, 2013 5:27:14 PM
    Lease Expires . . . . . . . . . . : Tuesday, February 12, 2013 11:10:30 PM
    Default Gateway . . . . . . . . . : 192.168.0.2
    DHCP Server . . . . . . . . . . . : 192.168.0.2
    DHCPv6 IAID . . . . . . . . . . . : 324572267
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-F8-11-24-F0-DE-F1-3E-8D-97

    DNS Servers . . . . . . . . . . . : 192.168.0.2
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) 82577LM Gigabit Network Connecti
    on
    Physical Address. . . . . . . . . : F0-DE-F1-3E-8D-97
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:9d38:953c:3015:340:3f57:ffab(Prefe
    rred)
    Link-local IPv6 Address . . . . . : fe80::3015:340:3f57:ffab%16(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.example.com:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : example.com
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
     
  4. Confusedin206

    Confusedin206 Thread Starter

    Joined:
    Feb 11, 2013
    Messages:
    3
    Here's my ping test results:

    C:\Windows\system32>ping 192.168.0.2

    Pinging 192.168.0.2 with 32 bytes of data:
    Reply from 192.168.0.2: bytes=32 time=1ms TTL=64
    Reply from 192.168.0.2: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.2: bytes=32 time=1ms TTL=64
    Reply from 192.168.0.2: bytes=32 time=1ms TTL=64

    Ping statistics for 192.168.0.2:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 1ms, Average = 0ms

    C:\Windows\system32>ping google.com

    Pinging google.com [173.194.33.9] with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 173.194.33.9:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Windows\system32>ping 209.183.226.152

    Pinging 209.183.226.152 with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 209.183.226.152:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
     
  5. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    is this pc on a company network ?
    if so do they have an it dept or pwerson you could talk to ?

    changing things on company pc may cause issues with your IT dept - so before continuing itwouldbe worth checking with them

    my next suggestion if a personal pc on a private network
    --------------------------------------------------------------

    Norton Removal Tool
    I would recommend that you restart the PC and run the removal tool for a second time - I have found instances where the removal tool needs to be run twice to fully remove all traces of norton and symantec from the PC
    https://www-secure.symantec.com/nor...t=Norton Core&pvid=f-core-cur&version=current

    All Versions - The Norton Removal Tool uninstalls all Norton 2010/2009/2008/2007/2006/2005/2004/2003 products, Norton 360 and Norton SystemWorks 12.0 from your computer.
    http://majorgeeks.com/Norton_Removal_Tool_SymNRT_d4749.html

    --------------------------------------------------------------
     
  6. charan5b3

    charan5b3

    Joined:
    Feb 12, 2013
    Messages:
    19
    open command prompt and type
    ipconfig /flushdns
    now it will still if doesnt work use any of dns
    primary dns as your router ip and secondary dns as 8.8.8.8 or 8.8.4.4 or 208.67.222.222 or 208.67.220.220 it will work 100%sure
     
  7. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,937
    First Name:
    Terry
    Don't be too sure, charan5b3. :) If you look again at the ping tests you will see that DNS seems to be working, but internet access is not.
     
  8. charan5b3

    charan5b3

    Joined:
    Feb 12, 2013
    Messages:
    19
    Ya but I am expecting he is able to ping till router, but not from there, maybe tcp/ip stack got corrupted ,or recent addon installed might be dns poision, last concern is security softwares, if it is windows 7 run command prompt as admin, type
    Netsh I I r r hit enter
    Ipconfig /flushdns
    Change to any of dns above
    Check wheather able to ping ip.and domain
    still if doesnt work check in safemode with networkin
     
  9. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    If that computer had Norton previously, you may need to run the Norton Removal Tool, as stated by etaf. Norton is notorious for connection issues when not properly uninstalled.
     
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