Connected, but cannot get onto internet

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steveh9

Thread Starter
Joined
Apr 11, 2010
Messages
1
I have one desktop and 2 laptops. The desktop (hardwired) has no problems. But the laptops will sometimes have a problem accessing the internet, even thouth it says connected and signal strenth is excellent. I have had this problem for a while, on and off. And I even went out and upgraded my router to a Cisco E2000 (less than a month ago). And I keep it at least a couple feet away from all other electronics, wiring and metal objects. it is completely random. Sometimes it works - sometimes it doesn't. Sometimes, unplugging the router and modem and restarting the computer will fix it. But not always. Not to mention that can get annoying. Any ideas what the underlying problem could be?
Thanks, in advance, for any help.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,486
In summary - The wireless is the problem and occurs on two PC at the same time and with Two router - correct

When its working do the ipconfig /all and ping tests -see below- and then when it disconnects also repeat
it may be interference form other wireless networks in your area - see xirrus below

------------------------------------------------------------------------
- do you have Encryption - if so, Remove any wireless encryption from the router, and try to connect - post back results
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{ipconfig /all}
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
We would like to see the results from ipconfig /all post back the results here
-> Start
-> (XP - enter the following in the RUN box)
cmd /k ipconfig /all
-> (Vista or Windows 7 - enter the following in the Search box)
cmd /k ipconfig /all

A black box will appear on the screen -
rightclick in the box
select all
enter
control key + C key - to copy

then reply here and
control key + V to paste
------------------------------------------------------------------------
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
{Ping Tests}

Start> Run {search bar in Vista}> CMD to open a DOS window and type:

Type the following command
Ping google.com
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping 209.191.93.53
post back results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
------------------------------------------------------------------------

Download and install
If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

http://www.xirrus.com/library/wifitools.php
Then run the program
if you get an error - You need NET Framework installed for the WiFi Inspector to function.

post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
------------------------------------------------------------------------
 
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