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connected but can't access internet

Discussion in 'Networking' started by tony1967, Mar 4, 2010.

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  1. tony1967

    tony1967 Thread Starter

    Joined:
    Jan 23, 2008
    Messages:
    9
    Hi,
    I have connection to the web, but cannot access it on my main pc. I'm running windows xp sp3 on a intel celeron 2.4 with 1.5 gb of ram. I've checked connection is ok in control panel and laptop is getting signal from router ( hence i'm here ) I've tried system restore to before problem started and tried to connect without comodo being on to no availle , I've also ran anti virus scans ect and uninstalled some new programmes. I've got a feeling its something real simple but its got me beat right now. Any help would be appreciated .
    Thanks
    Tony
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,965
    First Name:
    Wayne
    We need to have information on make and models of all your the equipment please.

    PC/Laptop
    Router/Modem
    Who is the ISP (Internet Service Provider)
    Any other machines working - Laptop working
    How the PC or more are all connected - full details - wireless cable - details for each PC and Laptop
    firewall blocking - what firewall / security program do you have ?
    On the PC can you so this and then copy the results onto the laptop - with a USB, Thumb, Drive, CD etc - and post here

    {ipconfig /all}
    We would like to see the results from ipconfig /all

    -> Start > run {search bar in Vista} > cmd > ipconfig /all
    post back the results here


    TWO Methods to do that - if you cannot access the internet with PC, then use method 2 to copy onto a machine that can access the internet and post results here

    Method ONE -------------------------------------------------------------
    start > run {search bar in Vista} > cmd > ipconfig /all

    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Method TWO -------------------------------------------------------------

    Start> Run {search bar in Vista}> CMD to open a DOS window and type:

    IPCONFIG /ALL >C:\RESULT.TXT

    Open C:\RESULT.TXT with Notepad and copy/paste the entire results here.

    ----------------------------------------------------------------------------

    {Ping Tests}

    Start> Run {search bar in Vista}> CMD to open a DOS window and type:

    Type the following command
    Ping google.com
    then:
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping {plus the number thats shown against the default gateway shown in above ipconfig /all

    Post back the results

    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping 209.191.93.53
    post back results

    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste
    ---------------------------
     
  3. tony1967

    tony1967 Thread Starter

    Joined:
    Jan 23, 2008
    Messages:
    9
    Hi etaf,
    the pc is a Tiny and is connected by cable to a router supplied by Sky broadband ( says manufactured by netgear on side )
    I use avg and comodo security and have tried closing the firewall and running appropriate scans.
    This laptop is connected wirelessly and has avg running.
    I tried typing IPCONFIG /ALL >C:\RESULT.TXT and nothing appeared , typed ping google.com and reply was
    request timed out 3 times then
    ping statistics for 209.85.135.104:
    packets : sent = 4, received = 1, lost =3 (75% loss )
    approximate round trip times in milli-seconds
    minimum = 52ms , maximum = 52 ms , average =52 ms
    typed ping 209.191.93.53
    request timed out 4 times then
    ping stats for 209.191.93.53
    packets sent = 4, received =0 , lost = 4, ( 100% loss)
    I hope this information helps , the laptop is connected and running fine .
    Thanks
    Tony
     
  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,965
    First Name:
    Wayne
    noting will appear using that method - but you should now have a text file on the PC at the top level of the C drive
    with windows explorer
    click on local disk
    c: drive
    you should see a file called result.txt
    can we see that

    Thats very interesting - you actuall had 1 reply - which means it did manage to access the internet

    The PC does NOT connect but the laptop on wireless is OK - correct

    can we see a ipconfig /all for the working laptop please

    and also the results.txt from the PC
     
  5. tony1967

    tony1967 Thread Starter

    Joined:
    Jan 23, 2008
    Messages:
    9
    Just turned on with the intention of following all the steps above only to find that it's come back on and is working fine ! is it just me or do all computers act up occasionally ?
    thanks for the help anyway
    Tony
     
  6. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,965
    First Name:
    Wayne
    all act up - but there is often a reason for it , although may not be worth looking into unless it goes wrong again

    but something was going on here ...

    see how it goes for the next few days and if it stops again - go through all the tests posted and post back here
     
  7. tony1967

    tony1967 Thread Starter

    Joined:
    Jan 23, 2008
    Messages:
    9
    Thanks etaf
     
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