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Connected but "No Internet Access"

Discussion in 'Networking' started by pcrookie21, Jul 18, 2011.

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  1. pcrookie21

    pcrookie21 Thread Starter

    Joined:
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    Messages:
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    I have an eMachines E527 laptop and until this week I could get on the internet no problem. However, all of a sudden I can't get on at all. The "Network and Sharing Center" shows that I am connected to the network but have no internet access. When I try to diagnose the problem, it says "Your broadband modem is experiencing connectivity issues," yet at the same time my family has 4 other computers that can effortless connect to the internet.

    Please help!
    P.S. I can copy and paste the results to the "cmd:ipconfig/all" if needed.
     
  2. pedroguy

    pedroguy

    Joined:
    Jan 28, 2001
    Messages:
    6,523
    Welcome to TSG.
    Let's see the ipconfig.
    Any hardware/software changes prior to this problem starting ?
     
  3. pcrookie21

    pcrookie21 Thread Starter

    Joined:
    Jul 18, 2011
    Messages:
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    Thank you very much!

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\Windows\system32>ipconfig/all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : Cindy-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : columbus.rr.com
    Wireless LAN adapter Wireless Network Connection 2:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : 70-1A-04-37-07-BF
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Wireless LAN adapter Wireless Network Connection:
    Connection-specific DNS Suffix . : columbus.rr.com
    Description . . . . . . . . . . . : Realtek RTL8191SE Wireless LAN 802.11n PC
    I-E NIC
    Physical Address. . . . . . . . . : 70-1A-04-37-07-BF
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::b8f6:287a:4762:c21c%12(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.12(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Monday, July 18, 2011 11:57:10 AM
    Lease Expires . . . . . . . . . . : Monday, July 18, 2011 12:57:11 PM
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 309336580
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-71-F8-E1-70-5A-B6-E1-72-87
    DNS Servers . . . . . . . . . . . : 209.18.47.61
    209.18.47.62
    NetBIOS over Tcpip. . . . . . . . : Enabled
    Ethernet adapter Local Area Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : ad.microcenter.com
    Description . . . . . . . . . . . : Atheros AR8132 PCI-E Fast Ethernet Contro
    ller
    Physical Address. . . . . . . . . : 70-5A-B6-E1-72-87
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter isatap.columbus.rr.com:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : columbus.rr.com
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter isatap.ad.microcenter.com:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 9:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter isatap.{7EC7F95A-7FFA-44A9-9271-94FEBD7536F9}:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    C:\Windows\system32>


    And unless there was an automatic update for some reason, there weren't any changes.
     
  4. pedroguy

    pedroguy

    Joined:
    Jan 28, 2001
    Messages:
    6,523
    So,you appear to have a working wireless connection.If this is the one that is the issue,may we see the following pings?
    From a Johnwill post on the Networking Forum


    Try these simple tests.

    Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

    In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

    NOTE: For the items below surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous IPCONFIG command output! Do NOT type <computer_IP_address> into the command, that won't work. Also, the < and > in the text is to identify the parameters, they are also NOT used in the actual commands.

    Do NOT include the <> either, they're just to identify the values for substitution.

    IPCONFIG /ALL

    PING <computer_IP_address>

    PING <default_gateway_address>

    PING <dns_servers>

    PING 8.8.8.8

    PING yahoo.com

    Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
    Paste the results in a message here.

    <computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above. (For Vista/Win7, the IPv4 Address)

    <default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

    <dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

    And
    "Any hardware/software changes prior to this problem starting ?"
     
  5. pcrookie21

    pcrookie21 Thread Starter

    Joined:
    Jul 18, 2011
    Messages:
    6
    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>ping 169.254.194.28

    Pinging 169.254.194.28 with 32 bytes of data:
    Reply from 169.254.194.28: bytes=32 time<1ms TTL=128
    Reply from 169.254.194.28: bytes=32 time<1ms TTL=128
    Reply from 169.254.194.28: bytes=32 time<1ms TTL=128
    Reply from 169.254.194.28: bytes=32 time<1ms TTL=128

    Ping statistics for 169.254.194.28:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

    C:\Windows\system32>ping 192.168.0.1

    Pinging 192.168.0.1 with 32 bytes of data:
    PING: transmit failed. General failure.
    PING: transmit failed. General failure.
    PING: transmit failed. General failure.
    PING: transmit failed. General failure.

    Ping statistics for 192.168.0.1:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Windows\system32>ping 209.18.47.61

    Pinging 209.18.47.61 with 32 bytes of data:
    PING: transmit failed. General failure.
    PING: transmit failed. General failure.
    PING: transmit failed. General failure.
    PING: transmit failed. General failure.

    Ping statistics for 209.18.47.61:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Windows\system32>
     
  6. pedroguy

    pedroguy

    Joined:
    Jan 28, 2001
    Messages:
    6,523
    OK:I am a bit confused.Your ping to 169.
    That public ip did not appear in your previous ipconfig
    Might i see the ipconfig that goes along with the pings. ?
     
  7. pcrookie21

    pcrookie21 Thread Starter

    Joined:
    Jul 18, 2011
    Messages:
    6
    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\Windows\system32>ipconfig/all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : Cindy-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    Wireless LAN adapter Wireless Network Connection 2:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : 70-1A-04-37-07-BF
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Wireless LAN adapter Wireless Network Connection:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8191SE Wireless LAN 802.11n PC
    I-E NIC
    Physical Address. . . . . . . . . : 70-1A-04-37-07-BF
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::b8f6:287a:4762:c21c%12(Preferred)
    Autoconfiguration IPv4 Address. . : 169.254.194.28(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :
    DHCPv6 IAID . . . . . . . . . . . : 309336580
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-71-F8-E1-70-5A-B6-E1-72-87
    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
    fec0:0:0:ffff::2%1
    fec0:0:0:ffff::3%1
    NetBIOS over Tcpip. . . . . . . . : Enabled
    Ethernet adapter Local Area Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : ad.microcenter.com
    Description . . . . . . . . . . . : Atheros AR8132 PCI-E Fast Ethernet Contro
    ller
    Physical Address. . . . . . . . . : 70-5A-B6-E1-72-87
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter isatap.{258EB088-E5AA-4131-B3A1-F8837A50BC5A}:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter isatap.ad.microcenter.com:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 9:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter isatap.{7EC7F95A-7FFA-44A9-9271-94FEBD7536F9}:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes



    I used the ping to 169 from this ipconfig run and the gateway address and dns servers from the original, my mistake.
     
  8. pedroguy

    pedroguy

    Joined:
    Jan 28, 2001
    Messages:
    6,523
    Ok:That makes me feel better.
    So let's eliminate any possible stack corruption:
    Stack repair for XP and Vista.
    Courtesy of Johnwill of the Networking forum.

    TCP/IP stack repair options for use with Windows Vista.

    Start, All Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

    In the command prompt window that opens, type type the following commands:

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

    Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

    Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

    Reboot the machine.


    Then this:
    From a Johnwill postConfigure DHCP for Windows Vista.
    1. Click on the Start menu, and select Control Panel.
    2. Click on Network and Internet. (Skip this step if you do not see this Control Panel item.)
    3. Click on Network and Sharing Center.
    4. Click on Manage network connections.
    5. Right click on Local Area Connection and choose Properties. If Windows say it needs your permission to continue, click Continue.
    6. Select Internet Protocol Version 4(TCP/IPv4) and click Properties.
    7. Select Obtain an IP address automatically.
    8. Select Obtain DNS server address automatically.
    9. Click OK to close the TCP/IP Properties window.
    10. Click OK to close the Local Area Connection Properties window.
    11. Click Close to close the Network Connections window.
    12. Click Close to close the Control Panel window.
    13. Restart your computer.

    Is the wireless switch light on ?
    What is the device status in device manager?
    Let&#8217;s take a look at the status of the network adapters

    Device manager:

    Hold the Windows key and press R, then type devmgmt.msc

    Please respond to all the following steps.
    1. Under Network adapters, please tell me all the devices listed.
    2. Are there any devices under Network adapters that have a red x displayed?
    3. Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?
    4. should be enabled and working properly.
    5. If error code,what is it ?

    It would be best if you could post a screen shot of Device Manager with the Network adapters and Other devices sections expanded.
    While you are there,might be a good idea to uninstall/re-install the adapter driver,to eliminate the ;possibility of a corrupted driver.

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file. To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.

    Any hardware/software changes prior to problem starting ?
     
  9. pcrookie21

    pcrookie21 Thread Starter

    Joined:
    Jul 18, 2011
    Messages:
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    I did both of those steps you named and restarted twice. Yes, the light notifying that the network adapter is on or not, is on. And in the Device Manager everything seems normal, here is a screen shot:

    devmgmt.jpg

    I hope this is what you were asking for, thank you for your help so far and to come!
     
  10. pedroguy

    pedroguy

    Joined:
    Jan 28, 2001
    Messages:
    6,523
    Ok:Let's see if this moves us anywhere:
    In device manager,delete the adapter and reboot.
    Also.you might think about a system restore prior to the failure.
    And in device manager,display the adapter,on the general page,should be enabled and working properly.
    And from your first ipconfig,you appeared to have good addresses.
    What changed ?
     
  11. pcrookie21

    pcrookie21 Thread Starter

    Joined:
    Jul 18, 2011
    Messages:
    6
    Problem is solved; the Webroot was about to expire and apparently that messes with the internet during the last couple weeks of the Virus Protection. Thank you for all your help!
     
  12. pedroguy

    pedroguy

    Joined:
    Jan 28, 2001
    Messages:
    6,523
    Perfect.Thanks for the feedback.
    You may mark your thread solved using button top left.
     
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