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Connected but no internet access

Discussion in 'Networking' started by anonyirony, Oct 3, 2015.

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  1. anonyirony

    anonyirony Thread Starter

    Joined:
    Oct 3, 2015
    Messages:
    2
    Hi, I just recently moved in to a new apartment and I have no internet access through wifi on my laptop (I do get signal but the legend "no internet access" is displayed). I do have internet in both my phone and my tablet and by creating a wifi hotspot (still with WPA2 security) on my phone using the same network for it, I am able to get internet access on my computer. The service is provided by O2

    I have a lenovo Y50 running windows 10 with an Intel® Dual Band Wireless-AC 7260 wireless adapter.

    ----------------------------------------------------------------------------------------------------------------------------------------------------------
    PROCEDURE SO FAR
    ----------------------------------------------------------------------------------------------------------------------------------------------------------

    I disabled and re-enabled the wifi but to no avail.

    I switched to my other OS (Debian) and I also have the problem there, so I decided to go back to windows thinking it would be easier to solve there.

    I originally had McAfee antivirus and I read that it sometimes causes such problems, so I uninstalled it (I wanted to get rid of it anyway) and installed BullGuard and still had the same problem. I turned the firewall off and still had the problem.

    I then saw that for some reason my network was public instead of private, so I changed it to private. Did not solve the issue.

    I uninstalled the driver, which was again automatically reinstalled but still the problem remained. (It it also up to date)

    I ran the commands

    "ipconfig/release"
    "ipconfig/renew"

    which did not help, then

    "netsh int ip reset reset.log"
    "netsh winsock reset catalog"


    restarted my computer, but that didn't fix it either.


    I also tried troubleshooting and earlier I got that there was a problem with the DNS server, so I fixed it to 8.8.8.8 and 8.8.4.4. But that didn't help. Then, after trying some of the aforementioned steps, I tried trouble shooting again, this time getting: "Problem with wireless adapter or access point"


    Running the command "ipconfig" while on a wired connection, I get the output:

    Code:
    Windows IP Configuration
    
    
    Wireless LAN adapter LocalAreaConnection*3:
    
    MediaState...........:Media disconnected
    Connection-specific DNS Suffix.:
    
    Wireless LAN adapter LocalAreaConnection*4:
    
    MediaState...........:Media disconnected
    Connection-specific DNS Suffix.:
    
    Ethernet adapter Ethernet:
    
    Connection-specific DNS Suffix.: localdomain
    Link-localIPv6Address.....: fe80::a9b9:46c1:966b:a122%5IPv4Address...........:192.168.1.24SubnetMask...........:255.255.255.0DefaultGateway.........:192.168.1.1
    
    Ethernet adapter BluetoothNetworkConnection:
    
    MediaState...........:Media disconnected
    Connection-specific DNS Suffix.:
    
    Wireless LAN adapter Wi-Fi:
    
    MediaState...........:Media disconnected
    Connection-specific DNS Suffix.: localdomain
    
    Tunnel adapter TeredoTunnelingPseudo-Interface:
    
    Connection-specific DNS Suffix.:IPv6Address...........:2001:0:5ef5:79fd:c40:37d9:a6f2:a471
    Link-localIPv6Address.....: fe80::c40:37d9:a6f2:a471%3DefaultGateway.........:::
    
    Tunnel adapter isatap.localdomain:
    
    MediaState...........:Media disconnected
    Connection-specific DNS Suffix.: localdomain

    Running the same command while on wireless I get:

    Code:
    Windows IP Configuration
    
    
    Ethernet adapter Ethernet:
    
    MediaState...........:Media disconnected
    Connection-specific DNS Suffix.: localdomain
    
    Wireless LAN adapter LocalAreaConnection*3:
    
    MediaState...........:Media disconnected
    Connection-specific DNS Suffix.:
    
    Wireless LAN adapter LocalAreaConnection*4:
    
    MediaState...........:Media disconnected
    Connection-specific DNS Suffix.:
    
    Wireless LAN adapter Wi-Fi:
    
    Connection-specific DNS Suffix.: localdomain
    Link-localIPv6Address.....: fe80::c49:8bc5:ddda:704a%9IPv4Address...........:192.168.1.26SubnetMask...........:255.255.255.0DefaultGateway.........:192.168.1.1
    
    Ethernet adapter BluetoothNetworkConnection:
    
    MediaState...........:Media disconnected
    Connection-specific DNS Suffix.:
    
    Tunnel adapter TeredoTunnelingPseudo-Interface:
    
    MediaState...........:Media disconnected
    Connection-specific DNS Suffix.:
    
    Tunnel adapter isatap.localdomain:
    
    MediaState...........:Media disconnected
    Connection-specific DNS Suffix.: localdomain


    I don't understand, I'm getting a correct Ip-address....




    I'm now tired of this not working, please help me solve this issue.
    Thank you before hand
     
  2. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,167
    First Name:
    Terry
    Run the McAfee Removal Tool.

    Uninstall Bullguard (and run the removal tool if one is provided).

    Make sure you have the latest wireless driver from the laptop manufacturer's web site.

    If still no internet access via Wi-Fi please show ...

    Open a (black) Command Prompt window:
    Hold the Windows logo key and press r; in the Run box type cmd and click on OK.

    Type the following commands:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    ping 8.8.4.4

    ping yahoo.com


    [Press ENTER after each command.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  3. anonyirony

    anonyirony Thread Starter

    Joined:
    Oct 3, 2015
    Messages:
    2
    @TerryNet
    This is the output of those commands

    Code:
    Microsoft Windows [Version 10.0.10240]
    (c) 2015 Microsoft Corporation. All rights reserved.
    
    C:\Users\User>IPCONFIG/ALL
    
    Windows IP Configuration
    
       Host Name . . . . . . . . . . . . : User-Y50
       Primary Dns Suffix  . . . . . . . :
       Node Type . . . . . . . . . . . . : Hybrid
       IP Routing Enabled. . . . . . . . : No
       WINS Proxy Enabled. . . . . . . . : No
       DNS Suffix Search List. . . . . . : localdomain
    
    Ethernet adapter Ethernet:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . : localdomain
       Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
       Physical Address. . . . . . . . . : F8-A9-63-2E-6D-79
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
    
    Wireless LAN adapter Local Area Connection* 3:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft Hosted Network Virtual Adapter
       Physical Address. . . . . . . . . : EA-2A-EA-6C-93-D2
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
    
    Wireless LAN adapter Local Area Connection* 4:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
       Physical Address. . . . . . . . . : E8-2A-EA-6C-93-D3
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
    
    Wireless LAN adapter Wi-Fi:
    
       Connection-specific DNS Suffix  . : localdomain
       Description . . . . . . . . . . . : Intel(R) Dual Band Wireless-AC 7260
       Physical Address. . . . . . . . . : E8-2A-EA-6C-93-D2
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . : fe80::c49:8bc5:ddda:704a%9(Preferred)
       IPv4 Address. . . . . . . . . . . : 192.168.1.26(Preferred)
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Lease Obtained. . . . . . . . . . : Saturday, October 3, 2015 3:10:22 PM
       Lease Expires . . . . . . . . . . : Saturday, October 10, 2015 3:11:35 PM
       Default Gateway . . . . . . . . . : 192.168.1.1
       DHCPv6 IAID . . . . . . . . . . . : 65546986
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-11-09-91-F8-A9-63-2E-6D-79
    
       DNS Servers . . . . . . . . . . . : 192.168.1.1
       NetBIOS over Tcpip. . . . . . . . : Enabled
    
    Ethernet adapter Bluetooth Network Connection:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
       Physical Address. . . . . . . . . : E8-2A-EA-6C-93-D6
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
    
    Tunnel adapter Teredo Tunneling Pseudo-Interface:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
    
    Tunnel adapter isatap.localdomain:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . : localdomain
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
    
    C:\Users\User>ping 8.8.4.4
    
    Pinging 8.8.4.4 with 32 bytes of data:
    Request timed out.
    Reply from 192.168.1.26: Destination host unreachable.
    Request timed out.
    Reply from 192.168.1.26: Destination host unreachable.
    
    Ping statistics for 8.8.4.4:
        Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
    
    C:\Users\User>ping yahoo.com
    Ping request could not find host yahoo.com. Please check the name and try again.
    
    
     
  4. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,167
    First Name:
    Terry
    Darn. Now try the driver directly from Intel's web site.
     
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