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Connected but no Internet

Discussion in 'Windows 8' started by hugowalker, May 15, 2015.

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  1. hugowalker

    hugowalker Thread Starter

    Joined:
    May 15, 2015
    Messages:
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    My laptop says that I'm connected to the internet but no matter what browser I use I can't get online this started about two weeks ago and at first restarting my computer would fix it but know even that won't fix it please help me I dont have alot of money to fix this so I hope this can be an easy fix
     
  2. davehc

    davehc Retired Trusted Advisor

    Joined:
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    Messages:
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    First Name:
    David
    Have a look at this entry and make sure it says connect automatically. You can get there by clicking you internet connection icon on the right, and then you own connection.


    It sounds like you are connecting only to your router, which gives the wrong info that you are actually connected to the internet
     

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  3. Tabvla

    Tabvla

    Joined:
    Apr 10, 2006
    Messages:
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    Hi Hugo, welcome to the TSG Forums..... :D

    A couple of questions so that we can understand your setup at the moment.

    Q1 - How are you connecting to TSG. Another Laptop, PC, Phone..?

    Q2 - You state ".... My laptop says that I'm connected to the internet ....". What utility on your Laptop are you using to get this information..?

    Q3 - Do you normally connect via a Broadband Router..? If "yes" are other Internet devices able to connect..?

    T.
     
  4. TerryNet

    TerryNet Moderator

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    First Name:
    Terry
    Open a (black) Command Prompt window:
    Hold the Windows logo key and press r; in the Run box type cmd and click on OK.

    Type the following command:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    [Press ENTER after each command.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
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