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Connected Internet but can't access to Internet

Discussion in 'Networking' started by Will233, Apr 3, 2015.

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  1. Will233

    Will233 Thread Starter

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    This issue has bothered me for a month now, my laptop( windows 7)is unable to access to any website nor program that relates to internet even though the connection status is connected to the wifi and has the strongest signal:confused:
    i have tried serveral methods, using cmd and typed the following order - netsh winsock reset, and restart my laptop but doesn't work(tried 10 times or more)Then I tried using the recovery and recover to one month before, since it had only worked for half an hour:( I would really appreciate who can give me a reply on this post since it has bothered for a month already. Thank you.
     
  2. TerryNet

    TerryNet Moderator

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    Can you get internet access with an ethernet connection?

    Open a (black) Command Prompt window:
    Hold the Windows logo key and press r; in the Run box type cmd and click on OK.

    Type the following command:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    [Press ENTER after each command.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  3. DaveBurnett

    DaveBurnett Account Closed

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    Your PC may well be connected to your router with a strong signal, but if your router is not connecting through to the internet you won't see it.
    Check the connection between your router and the wall socket. Also interrogate your router's set up page to see what that says.
     
  4. Will233

    Will233 Thread Starter

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    The router can't be a problem, because this laptop have been to different location, moved from one place to another, meaning this laptop has connected to different router but still can't use Internet.
     
  5. Will233

    Will233 Thread Starter

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    The following paragragh was extracted from the IPCONFIG/ALL, i can only translate the upper paragraph, but the sequence should be the same as the common ones. if you can't need tanslation from that, please say so.
    Microsoft Windows [セ 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\PC>IPCONFIG/ALL

    Windows IP Configuration﹚

    Host Name . . . . . . . . . . . . .: PC-PC
    Primary Dns Suffix . . . . . . . .:
    Node Type . . . . . . . . . . . .: unknown
    IP Routing Enabled . . . . . . . . :No
    WINS Proxy Enabled . . . . . . . . : No

    Ethernet adapter 礚絬呼隔硈絬:

    Connection-specific DNS Suffix . . . :
    Description. . . . . . . . . . . . .: Realtek RTL8191SE 802.11b/g/n WiFi Adapte
    r
    Physical Address . . . . . . . . . .: 70-F1-A1-C6-07-28
    Dhcp Enabled . . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . . : Yes
    IPv6 . . . . . . . . . . . . . . . .: fe80::6157:5897:822b:6ded%13(熬匡兜)
    IPv4  . . . . . . . . . . . . : 192.168.1.111(熬匡兜)
    Subnet Mask . . . . . . . . . . . .: 255.255.255.0
    Lease Obtained. . . . . . . . . . . : 20154月4日 9:05:03
    Lease Expires . . . . . . . . . . . : 20154月5日 9:05:07
    default gate. . . . . . . . . . . . : fe80::e4d7:a1ff:feef:a2c%13
    192.168.1.1
    DHCP Server. . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 359723425
    DHCPv6 ノめ狠 DUID. . . . . . . . : 00-01-00-01-13-89-C9-E1-C8-0A-A9-D1-1C-B1

    DNS Server . . . . . . . . . . . .: 192.168.0.1
    NetBIOS over Tcpip . . . . . . . .: 币ノ

    Ethernet communication Bluetooth 呼隔硈絬:

    media砰篈 . . . . . . . . . . . . .: media disconnected
    硈絬疭﹚ DNS Ю絏 . . . . . . . . :
    磞瓃 . . . . . . . . . . . . . . .: Bluetooth 杆竚 (跋办呼隔)
    龟砰 . . . . . . . . . . . . .: 70-F3-95-57-AE-F4
    DHCP 币ノ . . . . . . . . . . . : Yes
    笆砞﹚币ノ . . . . . . . . . . .: Yes

    ethernet commmunication 跋办硈絬:

    media . . . . . . . . . . . . .: media disconnected
    硈絬疭﹚ DNS Ю絏 . . . . . . . . :
    磞瓃 . . . . . . . . . . . . . . .: Realtek PCIe FE Family Controller
    龟砰 . . . . . . . . . . . . .: C8-0A-A9-D1-1C-B1
    DHCP 币ノ . . . . . . . . . . . : Yes
    笆砞﹚币ノ . . . . . . . . . . .: Yes

    channel controller isatap.{690C4081-1F90-4971-A862-BC03494B456E}:

    media篈 . . . . . . . . . . . . .: media disconnected
    硈絬疭﹚ DNS Ю絏 . . . . . . . . :
    磞瓃 . . . . . . . . . . . . . . .: Microsoft ISATAP Adapter #2
    entity address . . . . . . . . . . . . .: 00-00-00-00-00-00-00-E0
    DHCP 币ノ . . . . . . . . . . . : 
    笆砞﹚币ノ . . . . . . . . . . .: 琌

    硄笵ざ Teredo Tunneling Pseudo-Interface:

    碈砰篈 . . . . . . . . . . . . .: disconnected media
    硈絬疭﹚ DNS Ю絏 . . . . . . . . :
    磞瓃 . . . . . . . . . . . . . . .: Teredo Tunneling Pseudo-Interface
    龟砰 . . . . . . . . . . . . .: 00-00-00-00-00-00-00-E0
    DHCP 币ノ . . . . . . . . . . . : No
    笆砞﹚币ノ . . . . . . . . . . .: Yes

    C:\Users\PC>
     
  6. CoolBurn

    CoolBurn

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  7. Will233

    Will233 Thread Starter

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    I have downloaded the Microsoft fix tool 50410 and ran it through. What's after? Thank you for the feedback
     
  8. CoolBurn

    CoolBurn

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    Restart the computer and repeat Terry's instructions in post 2.
     
  9. Will233

    Will233 Thread Starter

    Joined:
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    This is the result after i ran through the fix tool, and it stayed the same.

    C:\Users\PC>IPCONFIG/ALL

    Windows IP Configuration﹚

    Host Name . . . . . . . . . . . . .: PC-PC
    Primary Dns Suffix . . . . . . . .:
    Node Type . . . . . . . . . . . .: unknown
    IP Routing Enabled . . . . . . . . :No
    WINS Proxy Enabled . . . . . . . . : No

    Ethernet adapter 礚絬呼隔硈絬:

    Connection-specific DNS Suffix . . . :
    Description. . . . . . . . . . . . .: Realtek RTL8191SE 802.11b/g/n WiFi Adapte
    r
    Physical Address . . . . . . . . . .: 70-F1-A1-C6-07-28
    Dhcp Enabled . . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . . : Yes
    IPv6 . . . . . . . . . . . . . . . .: fe80::6157:5897:822b:6ded%13(熬匡兜)
    IPv4  . . . . . . . . . . . . : 192.168.1.111(熬匡兜)
    Subnet Mask . . . . . . . . . . . .: 255.255.255.0
    Lease Obtained. . . . . . . . . . . : 20154月4日 11:19:47
    Lease Expires . . . . . . . . . . . : 20154月5日 11:19:50
    default gate. . . . . . . . . . . . : fe80::e4d7:a1ff:feef:a2c%13
    192.168.1.1
    DHCP Server. . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 359723425
    DHCPv6 ノめ狠 DUID. . . . . . . . : 00-01-00-01-13-89-C9-E1-C8-0A-A9-D1-1C-B1

    DNS Server . . . . . . . . . . . .: 192.168.0.1
    NetBIOS over Tcpip . . . . . . . .: 币ノ

    Ethernet communication Bluetooth 呼隔硈絬:

    media砰篈 . . . . . . . . . . . . .: media disconnected
    硈絬疭﹚ DNS Ю絏 . . . . . . . . :
    磞瓃 . . . . . . . . . . . . . . .: Bluetooth 杆竚 (跋办呼隔)
    龟砰 . . . . . . . . . . . . .: 70-F3-95-57-AE-F4
    DHCP 币ノ . . . . . . . . . . . : Yes
    笆砞﹚币ノ . . . . . . . . . . .: Yes

    ethernet commmunication 跋办硈絬:

    media . . . . . . . . . . . . .: media disconnected
    硈絬疭﹚ DNS Ю絏 . . . . . . . . :
    磞瓃 . . . . . . . . . . . . . . .: Realtek PCIe FE Family Controller
    龟砰 . . . . . . . . . . . . .: C8-0A-A9-D1-1C-B1
    DHCP 币ノ . . . . . . . . . . . : Yes
    笆砞﹚币ノ . . . . . . . . . . .: Yes

    channel controller isatap.{690C4081-1F90-4971-A862-BC03494B456E}:

    media篈 . . . . . . . . . . . . .: media disconnected
    硈絬疭﹚ DNS Ю絏 . . . . . . . . :
    磞瓃 . . . . . . . . . . . . . . .: Microsoft ISATAP Adapter #2
    entity address . . . . . . . . . . . . .: 00-00-00-00-00-00-00-E0
    DHCP 币ノ . . . . . . . . . . . : 
    笆砞﹚币ノ . . . . . . . . . . .: 琌

    硄笵ざ Teredo Tunneling Pseudo-Interface:

    碈砰篈 . . . . . . . . . . . . .: disconnected media
    硈絬疭﹚ DNS Ю絏 . . . . . . . . :
    磞瓃 . . . . . . . . . . . . . . .: Teredo Tunneling Pseudo-Interface
    龟砰 . . . . . . . . . . . . .: 00-00-00-00-00-00-00-E0
    DHCP 币ノ . . . . . . . . . . . : No
    笆砞﹚币ノ . . . . . . . . . . .: Yes

    C:\Users\PC>
     
  10. CoolBurn

    CoolBurn

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  11. Will233

    Will233 Thread Starter

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    IPv4 - the upper section is stated auto, and the lower one is manual.
    IPv6 - both sections are auto.
     
  12. CoolBurn

    CoolBurn

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    If lower is the DNS server please set that to Auto. Reboot your computer and try the internet.
     
  13. Will233

    Will233 Thread Starter

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    I have tuned it into auto and rebooted my laptop but still cant access to internet.
     
  14. CoolBurn

    CoolBurn

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    Pull another ipconfig /all (you don't need to post it here) and check what IP is showing next to DNS server.
     
  15. Will233

    Will233 Thread Starter

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    there is a new line below the IP address which is 0.0.0.0, and the IP address is 192.168.1.1
     
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