Connected ' limited access only " WIFI

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Hobbit322

Thread Starter
Joined
Feb 5, 2013
Messages
9
I cannot seem to get through the limited access on my WIFI network. I have a Ralink RT5390R 802.11 WIFI card, a Comcast Cable Modem & network. Laptop Pavilion DV7 connects to other wireless networks and other devices connect to the Comcast Modem no problems. I have disconnect Norton's Security, shut off Comcast Modem Security, updated driver and reinstalled but nothing has worked. I have read that Ralink RT5390R is incompatible with the Comcast modem but I just want to make sure I didn't miss anything. Truly stumped on this. I have pasted IPConfig /all below with Rizzo being my SSID. I am currently connected through an Ethernet cable to my cable modem while connected wirelessly to Rizzo with limited connection. Any help would be greatly appreciated.

Hobbit322


Windows IP Configuration
Host Name . . . . . . . . . . . . : Chuck-HP
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.ma.comcast.net.
Wireless LAN adapter Local Area Connection* 14:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : E0-06-E6-09-D8-75
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Local Area Connection* 12:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Hosted Network Virtual Adapter
Physical Address. . . . . . . . . : E0-06-E6-09-D8-74
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wi-Fi:
Connection-specific DNS Suffix . : hsd1.ma.comcast.net.
Description . . . . . . . . . . . : Ralink RT5390R 802.11b/g/n Wi-Fi Adapter
Physical Address. . . . . . . . . : E0-06-E6-09-D8-73
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 10.0.0.22(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, February 04, 2013 9:40:39 PM
Lease Expires . . . . . . . . . . : Tuesday, February 12, 2013 8:03:43 AM
Default Gateway . . . . . . . . . : 10.0.0.1
DHCP Server . . . . . . . . . . . : 10.0.0.1
DNS Servers . . . . . . . . . . . : 75.75.75.75
75.75.76.76
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : hsd1.ma.comcast.net.
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : A0-B3-CC-44-AF-02
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::2025:cf09:8c74:e6f5%12(Preferred)
IPv4 Address. . . . . . . . . . . : 10.0.0.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, February 04, 2013 8:59:47 PM
Lease Expires . . . . . . . . . . : Tuesday, February 12, 2013 8:03:45 AM
Default Gateway . . . . . . . . . : 10.0.0.1
DHCP Server . . . . . . . . . . . : 10.0.0.1
DHCPv6 IAID . . . . . . . . . . . : 195081164
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-8F-9C-1E-A0-B3-CC-44-AF-02
DNS Servers . . . . . . . . . . . : 75.75.75.75
75.75.76.76
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter Local Area Connection* 11:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 13:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.hsd1.ma.comcast.net.:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.ma.comcast.net.
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,454
I have disconnect Norton's Security
use norton removal tool - see below

also try a tcp/ip reset -see below

have you tried removing the wireless security ?


------------------------------------------------------------------------

Remove the wireless security
Is your wireless security enabled?
if so - log into the router and remove the wireless security - now see if it will connect.
if it does - log back into the router and try with the wireless security enabled again

------------------------------------------------------------------------

--------------------------------------------------------------

Norton Removal Tool
I would recommend that you restart the PC and run the removal tool for a second time - I have found instances where the removal tool needs to be run twice to fully remove all traces of norton and symantec from the PC
https://www-secure.symantec.com/nor...t=Norton Core&pvid=f-core-cur&version=current

All Versions - The Norton Removal Tool uninstalls all Norton 2010/2009/2008/2007/2006/2005/2004/2003 products, Norton 360 and Norton SystemWorks 12.0 from your computer.
http://majorgeeks.com/Norton_Removal_Tool_SymNRT_d4749.html

--------------------------------------------------------------

------------------------------------------------------------------------

TCP/IP stack repair options for use with Vista/Windows 7/Windows 8

For Windows 8
to open a Cmd Prompt or an Administrator Cmd prompt from the Desktop. Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.

Start> Programs> Accessories> and right click on Command Prompt, select "Run as Administrator" to open a command prompt box
(A new dialogue box - black with white font, will appear on the screen ):

In the command prompt window that opens, type the following commands:

Note: Type only the text in bold and red for the following commands.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog and press enter

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log and press enter

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log and press enter

ReStart (reboot) the machine.

If you receive the message
The requested operation requires elevation.
Then please open the command prompt as administrator - as requested above
Start> Programs> Accessories> and right click on Command Prompt, select "Run as Administrator" to open a command prompt box
(A new dialogue box - black with white font, will appear on screen ):

Please note and post back - if you receive the following message :-
Access is Denied

please post back the results in a reply here - its important we know that these commands have worked correctly and not produced any errors
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Details also here
http://support.microsoft.com/kb/299357


------------------------------------------------------------------------
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
80,754
What operating system?

Your wireless has an apparently good IP configuration. Try these tests with only the wireless connection (also in a Command prompt, as the ipconfig /all).

ping 10.0.0.22

ping 10.0.0.1

ping 8.8.4.4

ping yahoo.com


Also please attach a screen shot of the Networks page (don't collapse the Radar, Connection or Signal History) of the Xirrus Wi-Fi Inspector. If you need help with that see TSG Posting a Screenshot. FWIW to take screen shots with Windows 8 or 7 or Vista I prefer to use the built-in Snipping Tool.
 

Hobbit322

Thread Starter
Joined
Feb 5, 2013
Messages
9
That was quick! I have come to the right place :). I will attempt your suggestions. I did dl Sirrus but shows graphics not text. I will click on the link and ul info. I am running windows 8.
 

Hobbit322

Thread Starter
Joined
Feb 5, 2013
Messages
9
I followed the instructions without a hiccup. I twice removed Nortons, I disabled security in modem, deactivated firewall Windows 8 and Pinged necessary IPs. I flushed TCP/IP under Admin Command and still left with limited access unidentified network. I am uling Xirrus and new IPconfig

Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.
C:\WINDOWS\system32>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Chuck-HP
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.ma.comcast.net.
Wireless LAN adapter Local Area Connection* 14:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : E0-06-E6-09-D8-75
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Local Area Connection* 12:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Hosted Network Virtual Adapter
Physical Address. . . . . . . . . : E0-06-E6-09-D8-74
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wi-Fi:
Connection-specific DNS Suffix . : hsd1.ma.comcast.net.
Description . . . . . . . . . . . : Ralink RT5390R 802.11b/g/n Wi-Fi Adapter
Physical Address. . . . . . . . . : E0-06-E6-09-D8-73
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 10.0.0.22(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, February 05, 2013 10:45:51 AM
Lease Expires . . . . . . . . . . : Tuesday, February 12, 2013 10:50:06 AM
Default Gateway . . . . . . . . . : 10.0.0.1
DHCP Server . . . . . . . . . . . : 10.0.0.1
DNS Servers . . . . . . . . . . . : 75.75.75.75
75.75.76.76
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : hsd1.ma.comcast.net.
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : A0-B3-CC-44-AF-02
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::2025:cf09:8c74:e6f5%12(Preferred)
IPv4 Address. . . . . . . . . . . : 10.0.0.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, February 05, 2013 10:45:33 AM
Lease Expires . . . . . . . . . . : Tuesday, February 12, 2013 10:45:32 AM
Default Gateway . . . . . . . . . : 10.0.0.1
DHCP Server . . . . . . . . . . . : 10.0.0.1
DHCPv6 IAID . . . . . . . . . . . : 195081164
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-8F-9C-1E-A0-B3-CC-44-AF-02
DNS Servers . . . . . . . . . . . : 75.75.75.75
75.75.76.76
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter Local Area Connection* 11:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 13:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.hsd1.ma.comcast.net.:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.ma.comcast.net.
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\WINDOWS\system32>ping 10.0.0.22
Pinging 10.0.0.22 with 32 bytes of data:
Reply from 10.0.0.22: bytes=32 time<1ms TTL=128
Reply from 10.0.0.22: bytes=32 time<1ms TTL=128
Reply from 10.0.0.22: bytes=32 time<1ms TTL=128
Reply from 10.0.0.22: bytes=32 time<1ms TTL=128
Ping statistics for 10.0.0.22:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
C:\WINDOWS\system32>ping 10.0.0.1
Pinging 10.0.0.1 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 10.0.0.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\WINDOWS\system32>ping 8.8.4.4
Pinging 8.8.4.4 with 32 bytes of data:
Request timed out.
Request timed out.
Reply from 10.0.0.22: Destination host unreachable.
Request timed out.
Ping statistics for 8.8.4.4:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
C:\WINDOWS\system32>ping yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.

C:\WINDOWS\system32>

DON'T KNOW HOW TO UL XIRRUS. HAVE A JPEG IMAGE BUT hOW DO I UL IT?
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
80,754
For some reason you are not getting any communication with the router. Usually this is a firewall issue, but you did use the Norton Removal Tool, right?

Make sure you have the latest wireless driver from the laptop manufacturer's web site.

When you tried without encryption you still could not ping the router?

Please show another Xirrus screen shot and be sure to include the Signal History graph.
 

Hobbit322

Thread Starter
Joined
Feb 5, 2013
Messages
9
I am running WIndows 8 without Nortons . I ran the removal tool twice. I just reinstalled the most current driver off MediaTech's www site. I will attempt to eliminate encryption and reping the ip address. uled the new Xirrus pict too.
 

Attachments

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
80,754
Signal history, while short, looks good. Sometimes we see a big variation in the strength, which hints at possible problems.

shut off Comcast Modem Security
What is 'Comcast Modem Security"?
 

Hobbit322

Thread Starter
Joined
Feb 5, 2013
Messages
9
Ok. I shut off windows Firewall, Cablemodem security and pulled the Ethernet plug when I pinged. I also noticed when I used the netsh command I got an error on one of the lines. Not sure if that is anything but I clueless about this.

Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.
C:\WINDOWS\system32>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Chuck-HP
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.ma.comcast.net.
Wireless LAN adapter Local Area Connection* 14:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : E0-06-E6-09-D8-75
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Local Area Connection* 12:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Hosted Network Virtual Adapter
Physical Address. . . . . . . . . : E0-06-E6-09-D8-74
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wi-Fi:
Connection-specific DNS Suffix . : hsd1.ma.comcast.net.
Description . . . . . . . . . . . : Ralink RT5390R 802.11b/g/n Wi-Fi Adapter
Physical Address. . . . . . . . . : E0-06-E6-09-D8-73
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 10.0.0.22(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, February 05, 2013 12:35:11 PM
Lease Expires . . . . . . . . . . : Tuesday, February 12, 2013 12:46:08 PM
Default Gateway . . . . . . . . . : 10.0.0.1
DHCP Server . . . . . . . . . . . : 10.0.0.1
DNS Servers . . . . . . . . . . . : 75.75.75.75
75.75.76.76
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : hsd1.ma.comcast.net.
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : A0-B3-CC-44-AF-02
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::2025:cf09:8c74:e6f5%12(Preferred)
IPv4 Address. . . . . . . . . . . : 10.0.0.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, February 05, 2013 12:32:59 PM
Lease Expires . . . . . . . . . . : Tuesday, February 12, 2013 12:32:59 PM
Default Gateway . . . . . . . . . : 10.0.0.1
DHCP Server . . . . . . . . . . . : 10.0.0.1
DHCPv6 IAID . . . . . . . . . . . : 195081164
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-8F-9C-1E-A0-B3-CC-44-AF-02
DNS Servers . . . . . . . . . . . : 75.75.75.75
75.75.76.76
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter Local Area Connection* 11:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 13:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:2ce3:cad:cd75:3e1(Prefer
red)
Link-local IPv6 Address . . . . . : fe80::2ce3:cad:cd75:3e1%15(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter isatap.hsd1.ma.comcast.net.:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.ma.comcast.net.
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\WINDOWS\system32>netsh winsock reset catalog
Sucessfully reset the Winsock Catalog.
You must restart the computer in order to complete the reset.

C:\WINDOWS\system32>netsh int ipv4 reset.log
The following command was not found: int ipv4 reset.log.
C:\WINDOWS\system32>netsh int ipv4 reset reset.log
Resetting Interface, OK!
Resetting Neighbor, OK!
Resetting Path, OK!
Resetting , failed.
Access is denied.
Resetting , OK!
Restart the computer to complete this action.

C:\WINDOWS\system32>netsh int ipv6 reset reset.log
Resetting Interface, OK!
Resetting Neighbor, OK!
Resetting Path, OK!
Resetting , failed.
Access is denied.
Resetting , OK!
Resetting , OK!
Restart the computer to complete this action.

C:\WINDOWS\system32>netsh int ipv6 reset reset.log
Resetting , failed.
Access is denied.
There's no user specified settings to be reset.

C:\WINDOWS\system32>ping 10.0.0.22
Pinging 10.0.0.22 with 32 bytes of data:
Reply from 10.0.0.22: bytes=32 time<1ms TTL=128
Reply from 10.0.0.22: bytes=32 time<1ms TTL=128
Reply from 10.0.0.22: bytes=32 time<1ms TTL=128
Reply from 10.0.0.22: bytes=32 time<1ms TTL=128
Ping statistics for 10.0.0.22:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
C:\WINDOWS\system32>ping 10.0.0.1
Pinging 10.0.0.1 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 10.0.0.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\WINDOWS\system32>ping 8.8.4.4
Pinging 8.8.4.4 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 8.8.4.4:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\WINDOWS\system32>ping yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.

C:\WINDOWS\system32>
 

Hobbit322

Thread Starter
Joined
Feb 5, 2013
Messages
9
Signal history, while short, looks good. Sometimes we see a big variation in the strength, which hints at possible problems.



What is 'Comcast Modem Security"?
Encryption for WIFI. I disabled it so anyone can access my network right now.
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
80,754
There seems to be something seriously wrong with the OS or the Wi-Fi adapter.

On the TCP/IP stack repairs I get the same as you do except that before your first line ('Resetting Interface, OK!") I get an additional line: "Resetting Global, OK!". I have no idea why you do not get that line. Another small difference is that after the "Access is denied." line I get a blank line.

There is no reason, that I can think of, why you cannot ping the router when not using encryption unless there is a firewall blocking, a driver problem, or the adapter is defective. I think we've more than dealt with the first two.

If you can easily access the wireless card through a cover on the laptop's bottom remove and carefully and firmly replace the card several times to take care of any possible looseness or corrosion. If this doesn't result in a fix I'm thinking the adapter is defective.
 

Hobbit322

Thread Starter
Joined
Feb 5, 2013
Messages
9
There seems to be something seriously wrong with the OS or the Wi-Fi adapter.

On the TCP/IP stack repairs I get the same as you do except that before your first line ('Resetting Interface, OK!") I get an additional line: "Resetting Global, OK!". I have no idea why you do not get that line. Another small difference is that after the "Access is denied." line I get a blank line.

There is no reason, that I can think of, why you cannot ping the router when not using encryption unless there is a firewall blocking, a driver problem, or the adapter is defective. I think we've more than dealt with the first two.

If you can easily access the wireless card through a cover on the laptop's bottom remove and carefully and firmly replace the card several times to take care of any possible looseness or corrosion. If this doesn't result in a fix I'm thinking the adapter is defective.

Okay, I will take the WIFI card out and insert it a few times. Maybe the HP support was correct. They told me that but I didn't buy it.
 

TerryNet

Terry
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I have read that Ralink RT5390R is incompatible with the Comcast modem but I just want to make sure I didn't miss anything.
Maybe it is. Don't know what it would be though. One or the other not meeting some spec I guess.
 
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