Connected, No Internet

[Stinger666]

Hi, as of last week, I changed the IP address with the provider From Dynamic to Static. The moment this was done the internet stopped working. It is connected but there is no data flow. All lights are solid green. Once Wi-Fi is connected it takes you straight to the providers gateway. The provider are absolutely hopeless and have done nothing to help, as from there end it shows connected.

Cheers Matt

 

[TerryNet]

It is connected but there is no data flow.

How do you determine this? By some status or log on the modem?

Once Wi-Fi is connected it takes you straight to the providers gateway.

What does that mean? If "it" is accessing the ISP's default gateway computer there must be some data flow. ???


Did you or the ISP configure the router for the static IP address?

 

[Stinger666]

I didnt configure anything. I'm assuming it was done at there end. There is data initially, then it cuts out

 

[hager]

There is data initially, then it cuts out

How did you find out? Did you open the browser?

 

[plodr]

I changed the IP address with the provider From Dynamic to Static. The moment this was done the internet stopped working.

Have you contacted your ISP?
My ISP doesn't allow me to change the IP that they assign.

 

[Couriant]

Depending on the service you have either the consumer or the ISP changes it.

Is the modem provided by the ISP? What make and model is it, also if you have a router, what make/model is it?
How many static IPs do you have? If more than one, then chances are the ISP needs to configure your modem.

If you have one, then you would need to configure the IP information in your router.