Connected, No Internet

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Stinger666

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Dec 16, 2018
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Hi, as of last week, I changed the IP address with the provider From Dynamic to Static. The moment this was done the internet stopped working. It is connected but there is no data flow. All lights are solid green. Once Wi-Fi is connected it takes you straight to the providers gateway. The provider are absolutely hopeless and have done nothing to help, as from there end it shows connected.

Cheers Matt
 

TerryNet

Terry
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Joined
Mar 23, 2005
Messages
81,407
It is connected but there is no data flow.
How do you determine this? By some status or log on the modem?


Once Wi-Fi is connected it takes you straight to the providers gateway.
What does that mean? If "it" is accessing the ISP's default gateway computer there must be some data flow. ???


Did you or the ISP configure the router for the static IP address?
 

Stinger666

Thread Starter
Joined
Dec 16, 2018
Messages
2
I didnt configure anything. I'm assuming it was done at there end. There is data initially, then it cuts out
 

plodr

Liz
Joined
Jun 27, 2014
Messages
23,713
I changed the IP address with the provider From Dynamic to Static. The moment this was done the internet stopped working.
Have you contacted your ISP?
My ISP doesn't allow me to change the IP that they assign.
 

Couriant

James
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Joined
Mar 26, 2002
Messages
40,018
Depending on the service you have either the consumer or the ISP changes it.

Is the modem provided by the ISP? What make and model is it, also if you have a router, what make/model is it?
How many static IPs do you have? If more than one, then chances are the ISP needs to configure your modem.

If you have one, then you would need to configure the IP information in your router.
 
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