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connected through cat5 but no internet access

Discussion in 'Networking' started by walgromm, Sep 15, 2008.

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  1. walgromm

    walgromm Thread Starter

    Joined:
    Sep 15, 2008
    Messages:
    1
    I am working on a computer that had a screen crawler virus and now won't connect to the internet. Virus was ctfmonb I think...
    The computer was left on all night playing/ downloading music.
    Next day it wouldn't access the internet.
    Virus is gone now but still won't access the internet.

    Here's what I have done:
    The laptop is a dell inspiron 600m.
    ISP is Eaglecap.net
    internet connection is just a cat5 cable to the hub which is connected to our wireless radio.
    window xp home, service pack 2
    The Internet Browsers in use are IE and Firefox.
    When I plug in the cat5 cord it says it is connected but it won't go anywhere online.
    All other computers on the same connection function normally
    Ping goes no where.
    No conflicts or warnings in the Device Manager.

    I Reset TCP/IP stack to installation defaults, I typed: netsh int ip reset reset.log

    I Reset WINSOCK entries to installation defaults, I typed: netsh winsock reset catalog

    I Rebooted the machine.
    "ipconfig /all" only shows:
    "Windows IP Configuration"
    and nothing else.
    It just went back to a command prompt.
    Looks bad. I checked the device manager and still no warning symbols.

    I checked the services:

    • Computer Browser
    • DHCP Client
    • DNS Client
    • Network Connections
    • Network Location Awareness
    • Remote Procedure Call (RPC)
    • Server
    • TCP/IP Netbios helper
    • Workstation
    all are started......

    What now? why will the device manager see the hardware and say it is ok but nothing gets out of the laptop online? is the registry corrupted?

    Help if you can please.
    thanks in advance.
     
  2. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Let's actually see the contents of the Network adapters section of Device Manager in a screen shot.

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file. To upload it to TSG, open the full reply window and use the Manage Attachments button to upload it here.

    I'd consider trying to rebuild using SFC: SFC Tutorial
     
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