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Connected through ethernet cable but no internet access

Discussion in 'Networking' started by twenty408, Jun 10, 2012.

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  1. twenty408

    twenty408 Thread Starter

    Jun 10, 2012
    I will try to explain my situation as best I could:

    I have a desktop running windows XP Professional x32 SP3 and my network adapter is a Realtek PCIe GBE Family Controller. The desktop is connected to the network with an ethernet cable.

    Here is my problem:
    Up until yesterday the internet connectivity just stopped working. I am seeing a very low number of received packets as opposed to the high number when it was working. It is showing that it is connected to the network but I still can't access the internet. Also I should mention that the desktop is at work and it is connected to a DHCP server that assigns IP addresses. I have updated all the drivers and I have used Winsock Fix and Netsh but it still isn't working. However the weird thing is that if assign a static IP address to it...it works. But I can't do this because I am not suppose to hook it up to the ports assigned to the switch for static IP's. It has to be connected to the DHCP switch. Why does it work when assigned a static but not if it gets an IP assigned by the DHCP server or switch. Also even if I try to reset, renew or release the IP...when I connect again it still gives me the same IP. It wont change. Sorry if i'm not explaining too well. Again this is why i'm asking for help..i'm not too good with these things. TIA to anyone and everyone who can give me any ideas. I'll try them all..and i'll post back if it helps. Thanks again!
  2. TerryNet

    TerryNet Moderator

    Mar 23, 2005
    First Name:
    Make sure the following services are Started (Control Panel - Administrative Tools - Services).

    DHCP Client
    DNS Client
    Network Location Awareness
    Remote Procedure Call (RPC)

    Open a (black) Command Prompt window:
    Hold the Windows logo key and press r; in the Run box type cmd and click on OK.

    Type the following command:


    [Note that there is no space between the slash and ALL.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
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