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Connected to internet but cannot go online

Discussion in 'Networking' started by keanudracula, May 14, 2009.

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  1. keanudracula

    keanudracula Thread Starter

    Joined:
    May 14, 2009
    Messages:
    2
    This is a recurring problem and I'm not sure how to permanently fix the problem. When connected through an ethernet cable the computer will connect to the internet no problem. Everything seems fine until I go to open IE. Page Cannot Be Displayed comes up everytime. Last time this happened I ended up restoring the entire computer back to factory. If possible I would like to not have to do that again. Any help would be much appreciated.
     
  2. vistashen

    vistashen Banned

    Joined:
    May 2, 2009
    Messages:
    457
    From command prompt type "ping www.yahoo.com" without qoutes and let me know the result.

    try this
    http://support.microsoft.com/kb/936213

    Disable all the firewall like from antivirus inbuilt firewall and windows firewall and try to browse.
     
  3. keanudracula

    keanudracula Thread Starter

    Joined:
    May 14, 2009
    Messages:
    2
    C:\Users\A>ping www.yahoo.com
    Ping request could not find host www.yahoo.com. Please check the name and try again.

    I also tried everything listed on the link you gave me. That was also a no go.
     
  4. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,409
    What is the version and patch level of Windows on the machine?


    Try these simple tests.

    Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

    In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

    NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous IPCONFIG command output!

    IPCONFIG /ALL

    PING <computer_IP_address>

    PING <default_gateway_address>

    PING <dns_servers>

    PING 206.190.60.37

    PING yahoo.com


    Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
    Paste the results in a message here.

    <computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above.

    <default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

    <dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.


    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
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