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Connected to internet, but unable to browse!

Discussion in 'Networking' started by Leeus111, Aug 30, 2012.

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  1. Leeus111

    Leeus111 Thread Starter

    Joined:
    Aug 30, 2012
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    I am using a Dell Latitude E6400 Laptop and have been wirelessly connected to our home internet for several years without any problems. However, of late I have been having problems browsing despite my connection being OK and signal being very good. I am able to still listen to music on spotify, as well as chat on facebook, but cannot load web pages or search for anything on youtube/google etc. I use google chrome but experience the same problem on IE.

    I have checked whether it is a problem with malware and have removed all threats, but still the problem persists. the only way I have found of temporarily fixing it is disabling the wireless and reconnecting, whereby it will work perfectly again for anything between 5-50 minutes.

    I have not changed my router recently so do not think that is the issue. I'm beginning it may just be a hardware fault with the laptop!

    Any help or suggestions would be greatly appreciated.

    Leeus111
     
  2. TerryNet

    TerryNet Moderator

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    Terry
    Same problem or work OK with an ethernet connection?

    What OS?

    What firewall or security suite is, or ever was, on the system?
     
  3. Leeus111

    Leeus111 Thread Starter

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    yes same problem. Using windows XP and as far as I'm aware just using windows firewall, although McAfee is on here as well. I'm afraid I'm not the most computer savvy so am not actually sure what that is on here for as my dad set up the laptop a few years ago.

    The internet also occasionally disconnects for a brief period, which I can often prevent happening simply my opening a torrent programme. Slightly strange!
     
  4. TerryNet

    TerryNet Moderator

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    First Name:
    Terry
    You have service pack 3, right?

    See the sticky thread at the top of this (Networking) forum to see how to clean up McAfee.

    TCP/IP stack repair options for use with Windows XP with SP2 or SP3.

    Start, Run, CMD, OK to open a command prompt.

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

    Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

    Reboot the machine.
     
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