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connected to level one wireless router but not internet

Discussion in 'Networking' started by tabycat, Sep 25, 2007.

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  1. tabycat

    tabycat Thread Starter

    Joined:
    Sep 25, 2007
    Messages:
    2
    last night charter cable's internet went down here, I can connect to the internet directly from my modem, but when try to use my wireless modem it doesn't work.

    I cannot find any tech support for level one products

    it's not just my computer that won't connect either, both my roommate and I are having the problem, therefore it's not the internet and it's not the computers only leaving the router to be the problem.

    What do I do?
     
  2. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,006
    First Name:
    Terry
    Did you power cycle the modem when switching from computer to router?

    Brand and model of modem and router?

    For one of the PCs connected first to the router and then to the modem ...

    Start, Run, CMD, OK to open a command prompt:

    Type the following command:

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  3. tabycat

    tabycat Thread Starter

    Joined:
    Sep 25, 2007
    Messages:
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    I've done all that and the problem right now is that the router isn't recognizing and IP address at all

    oh and right now I'm trying another router(my boyfriend's) because mine isn't working

    I finally got a tech support number and the guy was no help basically said I need a new router!
     
  4. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Let's try to get the wired access running first, then move on to the wireless. This procedure will work for most cable ISP's, and many DSL ones also.

    Reset the router to factory defaults by holding the reset button down for 15 seconds with power on.

    • Turn off everything, the modem, router, computer.
    • Connect the modem to the router's WAN/Internet port.
    • Connect the computer to one of the router's LAN/Network ports.
    • Turn on the modem, wait for a steady connect light.
    • Turn on the router, wait for two minutes.
    • Boot the computer.

    When the computer is completely booted, let's see this.

    Start, Run, CMD to open a command prompt:

    Type the following command:

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
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