Connected to network, but not internet

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tlaput

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Apr 10, 2010
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I am in a dorm in NYC with multiple floors. All of the internet access is wireless. On the resident floors, 6-10, I can connect to the network, but not the internet. On any other floor there is no problem. The operating system is Vista.

The IT department hands out IPs, not putting computers in a work group.

I can walk to a floor with internet, connect, and walk the computer back up to the resident floors where the internet will work for a few minutes, then revert to simply the network, no internet.

I do not know and extensive amount regarding networking.

If the problem is a router near my floor, can I choose to connect to another? Other are apparently in range, which is why I can "walk" the internet up, but the computer prefers the one that is closer and may or may not work.

Any assistance would be greatly appreciated,
Thank you
 

DoubleHelix

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What did the IT department say when you reported the problem? You're not going to be able to do any troubleshooting with no access to the configuration of the equipment.
 

valis

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Sep 24, 2004
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78,158
almost sounds as if you are out of reach of the router that provides access to the proxy server..........
 

tlaput

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Apr 10, 2010
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IT said that it might be a bad switch or really bad router.

With regards to the range, I am able walk to a floor with internet, walk back up to my room where it will work for a while. Then, as if the computer is switching routers, it stops.

Thanks for the replies.
 

DoubleHelix

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IT said that it might be a bad switch or really bad router.
So what are they going to do about it? There's nothing you or we can do about bad network equipment that another person / group owns and manages. If you can't get an Internet connection in your room but you're supposed to per the terms of the dorm rental agreement, then they have to fix the problem.
 

TerryNet

Terry
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Mar 23, 2005
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Not disagreeing with DoubleHelix but we may be able to help you gather some data. You can use the Networks page of the Xirrus Wi-Fi Inspector to see the various signals (channel and strength) where you do get internet access and where you don't.

Also see, or show here if you like, if the following is significantly different at the "good" and "bad" locations.

Start, Run, CMD, OK to open a command prompt:
(For Vista or 7 type CMD in the Search box after Start)

Type the following command:

IPCONFIG /ALL

[Note that there is no space between the slash and ALL.]

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.

Other people have no such problems?
 
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