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Connected to the internet but pages not loading

Discussion in 'Networking' started by si0795, Nov 26, 2010.

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  1. si0795

    si0795 Thread Starter

    Joined:
    Nov 26, 2010
    Messages:
    3
    Hi, ive a got a laptop which was always connected to the main router via a wireless connection. the main router is a netgear router.

    i recently got a cable which connects from my computer/router to my latptop. the internet is connected on my laptop but the pages are not loading. my wireless connection also connects but its extremely slow so theres not much point trying to browse the net

    i know that this is something to do with the settings. but i have know clue how to configure it. please any guidence or step by step on how to resolve this problem.
     
  2. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,867
    Can we have the EXACT model of the netgear router - do you also have a modem or is the router a combination

    Can we have the status of all the lights off the modem and router

    just to confirm
    connected by cable - no pages load
    connected by wireless - pages load but slow

    with the cable connected to the router - try in safe mode as the pc starts keep tapping F8 you should see a menu choose
    Safemode with networking
    if that still does not work and you have a seperate modem - connect the pc to the modem and see if that works

    You will need to copy all these tests between the PC and working laptop
    Lets see what the wireless environment looks like with xirrus - see below
    and your connection with ipconfig /all and ping tests

    ------------------------------------------------------------------------
    {ipconfig /all}
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
    We would like to see the results from ipconfig /all post back the results here
    -> Start
    -> (XP - enter the following in the RUN box)
    cmd /k ipconfig /all
    -> (Vista or Windows 7 - enter the following in the Search box)
    cmd /k ipconfig /all

    A black box will appear on the screen -
    rightclick in the box
    select all
    enter
    control key + C key - to copy

    then reply here and
    control key + V to paste
    ------------------------------------------------------------------------
    {Ping Tests}
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

    Start> Run {search bar in Vista}> CMD to open a DOS window and type:

    Type the following command
    Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping google.com
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping 209.183.226.152
    post back results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste
    ------------------------------------------------------------------------
    {run Xirrus Wi-Fi Inspector} Download and install
    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

    http://www.xirrus.com/library/wifitools.php
    Direct link to the program is here http://www.xirrus.com/library/wifi_download_redirect.php
    Then run and install the program
    if you get an error - You need NET Framework installed for the WiFi Inspector to function.

    Run the program

    post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
    ------------------------------------------------------------------------
     
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