1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Connected to the wireless network but no internet...

Discussion in 'Networking' started by mattalie, Jan 12, 2011.

Thread Status:
Not open for further replies.
Advertisement
  1. mattalie

    mattalie Thread Starter

    Joined:
    Jan 12, 2011
    Messages:
    6
    I have recently moved in with my Fiancee and switched the wireless router (linksys) at her house. We had the identical wireless router but mine was secured. Using her router (the old one), both of our laptops were able to access the internet. Now, using my router, her laptop is unable to access the internet but is getting a signal from the router. In the wireless network connection window, the status line reads Acquiring network address. Please help!
     
  2. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    78,225
    First Name:
    Terry
    Are you locking her out with MAC Address filtering (or access control)?

    Disable encryption on the router and try to connect. If successful you can probably re-enable encryption and reconnect.
     
  3. mattalie

    mattalie Thread Starter

    Joined:
    Jan 12, 2011
    Messages:
    6
    After looking into this, it turns out I'm not locking her out. The MAC Address filtering is already disabled. Her laptop is showing a strong signal but still can't get on to the internet. Got any other ideas? Thanks for your reply.
     
  4. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    78,225
    First Name:
    Terry
    Please attach a screen shot of the Networks page of the Xirrus Wi-Fi Inspector. Also ...

    Start, Run, CMD, OK to open a command prompt:
    (For Vista or 7 type CMD in the Search box after Start)

    Type the following command:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  5. mattalie

    mattalie Thread Starter

    Joined:
    Jan 12, 2011
    Messages:
    6
    This may be a stupid question, but do you want the command window dump of the laptop that is having the problem connecting with the internet?
     
  6. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    78,225
    First Name:
    Terry
    Yes, that's the one I want. But, now that you mention it, it would be good for comparison to also see the ipconfig /all from the laptop that can connect. Thanks for your question.
     
  7. mattalie

    mattalie Thread Starter

    Joined:
    Jan 12, 2011
    Messages:
    6
    This is the good computer.

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Matt Bondy>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : D2MBRQB1
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : bondy

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont
    roller
    Physical Address. . . . . . . . . : 00-15-C5-69-61-0F

    Ethernet adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : bondy
    Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Networ
    k Connection
    Physical Address. . . . . . . . . : 00-18-DE-17-DD-90
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.100
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 24.226.1.93
    24.226.10.193
    24.226.10.194
    Lease Obtained. . . . . . . . . . : January 13, 2011 7:06:58 PM
    Lease Expires . . . . . . . . . . : January 14, 2011 7:06:58 PM

    C:\Documents and Settings\Matt Bondy>
     
  8. mattalie

    mattalie Thread Starter

    Joined:
    Jan 12, 2011
    Messages:
    6
    This is the bad computer.

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Nat>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : NATALIE
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : Yes
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Networ
    k Connection
    Physical Address. . . . . . . . . : 00-13-02-5D-B8-A8
    Dhcp Enabled. . . . . . . . . . . : No
    IP Address. . . . . . . . . . . . : 0.0.0.0
    Subnet Mask . . . . . . . . . . . : 0.0.0.0
    Default Gateway . . . . . . . . . :

    Ethernet adapter Local Area Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connecti
    on
    Physical Address. . . . . . . . . : 00-A0-D1-41-CA-3C

    C:\Documents and Settings\Nat>
     
  9. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    78,225
    First Name:
    Terry
    Disable ICS and use a dynamic connection on both the ethernet and wireless connections. If still no luck please try to connect by both ethernet and wireless and show another ipconfig /all.
     
  10. mattalie

    mattalie Thread Starter

    Joined:
    Jan 12, 2011
    Messages:
    6
    It worked! I can't thank you enough. Greatly appreciated.
     
  11. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    78,225
    First Name:
    Terry
    You're welcome. :)

    You can mark this solved using the [​IMG] button at the upper left of the page.
     
  12. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/974287

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice