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Connected to Wifi but no internet browesr says not connected

Discussion in 'Networking' started by coongirl1017, Feb 28, 2017.

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  1. coongirl1017

    coongirl1017 Thread Starter

    Joined:
    Feb 28, 2017
    Messages:
    2
    Connected to Wifi but no internet browesr says not connected. I have tried chrome and internet explorer. Never had a problem before 28th tis. Please help!! Thanks​
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,965
    First Name:
    Wayne
    Are you able to connect the PC to the router using a cable and see if that works
    you had in the W7 forum, i have moved to networking

    What firewall / security suite or anti-virus do you currently have on the Computer - or have you ever had on the Computer in the past. Note: most Computers come with a demo version pre-installed.

    Any trial ware/ Demo versions - like Norton, Kaspersky or Mcafee which are often now pre-installed on Computers
    Or any other free security suites like Zonealarm, AVG , Webroot etc
    ------------------------------------------------------------------------

    Lets try doing a tcp/ip reset and see if that resolves your issue

    TCP/IP stack repair options for use with Vista, Windows 7, Windows 8/8.1 and Windows 10


    For Windows 8 or Windows 10
    To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
    Use Windows + X Keys together and choose Command Prompt (Admin) from the list.
    Or Right click on the windows icon - bottom left hand side - A menu appears - choose Command Prompt (Admin)

    For windows Vista or Windows 7
    Hold the Windows key and press R
    Now type CMD
    Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):​
    In the command prompt window that opens, type the following commands:

    Note: Type only the text in bold and red for the following commands.

    • Reset WINSOCK entries to installation defaults: netsh winsock reset catalog and press enter
    • Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log and press enter
    • Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log and press enter
    ReStart (reboot) the machine.

    If you receive the message
    The requested operation requires elevation.
    Then please open the command prompt as administrator - as requested above
    Start> Programs> Accessories> and right click on Command Prompt, select "Run as Administrator" to open a command prompt box
    (A new dialogue box - black with white font, will appear on screen )​
    Please note and post back - if you receive the following message :-
    Resetting , failed. - This error will occur with windows 10 , so ignore.
    Access is denied. - This error will occur with windows 8 and windows 10 , so ignore.
    But running TCP/IP reset still can resolve issues , even with the above errors.

    please post back the results in a reply here - its important we know that these commands have worked correctly and not produced any errors
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste​

    Details also here
    http://support.microsoft.com/kb/299357
    also the link has a Microsoft download Fix it , which will do the above for you

    ------------------------------------------------------------------------

     
  3. coongirl1017

    coongirl1017 Thread Starter

    Joined:
    Feb 28, 2017
    Messages:
    2
    The tcp/ip reset worked!!! Thank you so much. Saved me a unwanted computer bill. You're awesome11
     
  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,965
    First Name:
    Wayne
    you are welcome
     
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