Connected to wifi but says that I'm not

IhaveComputer

Thread Starter
Joined
Sep 26, 2020
Messages
3
Hello, can someone please help me with a problem i've had for over a year.

So my audio hasn't been working for over a year now and i found out that it's because i needed up update my computer, the problem is, when i go to the settings to update, it says that I'm not connected to wifi even though I am, can someone please help me fix it.








Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Pro, 64 bit, Build 18362, Installed 20190811175351.000000-240
Processor: AMD Ryzen 7 2700X Eight-Core Processor, AMD64 Family 23 Model 8 Stepping 2, CPU Count: 16
Total Physical RAM: 64 GB
Graphics Card: NVIDIA GeForce RTX 2080
Hard Drives: C: 930 GB (769 GB Free);
Motherboard: ASUSTeK COMPUTER INC. ROG CROSSHAIR VII HERO (WI-FI), ver Rev 1.xx, s/n 180834101000284
System: American Megatrends Inc., ver ALASKA - 1072009, s/n System Serial Number
Antivirus: Windows Defender, Enabled and Updated
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,226
ASUS ROG CROSSHAIR VII HERO (WI-FI) (support site)

The Windows 10 Pro 64-bit in your computer is out of date by 2 bi-annual updates:
Version 1909 Build 18363
Version 2004 Build 19041

Since you're having audio and wireless issues (and possibly other issues) with your computer, you should consider doing a clean install of Version 2004 Build 19041 in it and getting a fresh start.

-------------------------------------------------
 

IhaveComputer

Thread Starter
Joined
Sep 26, 2020
Messages
3
ASUS ROG CROSSHAIR VII HERO (WI-FI) (support site)

The Windows 10 Pro 64-bit in your computer is out of date by 2 bi-annual updates:
Version 1909 Build 18363
Version 2004 Build 19041

Since you're having audio and wireless issues (and possibly other issues) with your computer, you should consider doing a clean install of Version 2004 Build 19041 in it and getting a fresh start.

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PLEASE HELP

I tried to download it but it says "download failed" THIS IS THE ERROR NUMBER: 0x8007042b
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,226
Make sure you have a working internet connection.
Click the "Download tool now" button to download and save the MediaCreationTool2004.exe file.
After that's done, close all open windows first, then double-click the saved file to run it.
Follow the instructions to create a bootable install USB flash drive or bootable DVD disc.
After that's done, use that media to do a clean install of Windows 10 Pro Version 2004 build 19041 64-bit.

If you don't have the knowledge or expertise or confidence to do this yourself, you should ask someone who does to help you.
This is not something that we can walk you through from here.

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