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Connected via wifi but not connecting

Discussion in 'Networking' started by brkan, Jul 26, 2008.

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  1. brkan

    brkan Thread Starter

    Joined:
    Jul 26, 2008
    Messages:
    11
    I've got a bit of a puzzler on my hands. I'm helping a friend recover from years of neglect on a Toshiba Satellite with a Linksys WPC54GS PCMCIA wireless card.

    Even after a repair install of Windows XP Home + SP3 and resetting the winsock entries and the TCP/IP stack I can't get onto the internet. I've disabled the firewall but still no luck.

    The funny thing is that when I hooked up the system via ethernet there was no problem after I reset winsock and the TCP/IP stack.

    Any help would be deeply appreciated. And the more detailed instructions the better.


    As follows is the result of ipconfig /all

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.
    C:\Documents and Settings\MELODY>ipconfig /all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : PRIBESH
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    Ethernet adapter Wireless Network Connection:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Wireless-G Notebook Adapter WPC54GS
    V2
    Physical Address. . . . . . . . . : 00-14-BF-D4-19-8B
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Autoconfiguration IP Address. . . : 169.254.117.166
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    IP Address. . . . . . . . . . . . : ?
    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : ?
    ?
    ?
    Ethernet adapter Local Area Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connecti
    on
    Physical Address. . . . . . . . . : 00-00-39-8E-75-DB
    Tunnel adapter Teredo Tunneling Pseudo-Interface:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF
    Dhcp Enabled. . . . . . . . . . . : No
    IP Address. . . . . . . . . . . . : ?
    Default Gateway . . . . . . . . . :
    NetBIOS over Tcpip. . . . . . . . : Disabled
    C:\Documents and Settings\MELODY>

    I also noted the following when I tried to run a diagnostic
    < selected entries >

    Last diagnostic run time: 07/26/08 12:42:16
    WinSock Diagnostic
    WinSock status
    info
    Error attmpting to validate the Winsock base providers: 2
    error
    Not all base service provider entries could be found in the winsock catalog. A reset is needed.
    info
    Redirecting user to support call
    Network Adapter Diagnostic
    Network location detection
    info
    Using home Internet connection
    Network adapter identification
    info
    Network connection: Name=Wireless Network Connection, Device=Wireless-G Notebook Adapter WPC54GS V2, MediaType=LAN, SubMediaType=WIRELESS
    info
    Network connection: Name=Local Area Connection, Device=Intel(R) PRO/100 VE Network Connection, MediaType=LAN, SubMediaType=LAN
    info
    Network connection: Name=Dial-up Connection, Device=TOSHIBA Software Modem, MediaType=PHONE, SubMediaType=NONE
    info
    Network connection: Name=Broadband Connection, Device=WAN Miniport (PPPOE), MediaType=PPPOE, SubMediaType=NONE
    info
    Both Ethernet and Wireless connections available, prompting user for selection
    action
    User input required: Select network connection
    info
    Wireless connection selected
    Network adapter status
    info
    Network connection status: Connected
    HTTP, HTTPS, FTP Diagnostic
    HTTP, HTTPS, FTP connectivity
    warn
    HTTP: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
    warn
    HTTP: Error 12007 connecting to www.hotmail.com: The server name or address could not be resolved
    warn
    HTTPS: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
    warn
    HTTPS: Error 12007 connecting to www.passport.net: The server name or address could not be resolved
    warn
    FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
    warn
    FTP (Active): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
    error
    Could not make an HTTP connection.
    error
    Could not make an HTTPS connection.
    error
    Could not make an FTP connection.


     
  2. Dezaras

    Dezaras

    Joined:
    Mar 25, 2007
    Messages:
    266
    is the wireless security on the router turned on? if it is, plug into the router, log in and disable it, and try connecting again
     
  3. brkan

    brkan Thread Starter

    Joined:
    Jul 26, 2008
    Messages:
    11
    Wifi enabled with WEP. Strangely another laptop I borrowed connects with no problem. Good try though.

    Problem persists on the Toshiba.
     
  4. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    76,846
    First Name:
    Terry
    Start - Run - ipv6 uninstall - OK

    If that doesn't do it try the following repairs. If still no go please show another ipconfig /all.

    (From a JohnWill post)

    TCP/IP stack repair options for use with Windows XP with SP2 or SP3.

    Start, Run, CMD, OK to open a command prompt.

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

    Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

    Reboot the machine.
     
  5. Dezaras

    Dezaras

    Joined:
    Mar 25, 2007
    Messages:
    266
    router reset to factory settings
    Wifi enabled with WEP. Strangely another laptop I borrowed connects with no problem. Good try though.

    Problem persists on the Toshiba.


    did you actually try turning the wep off and then try connecting again with the problem laptop?

    i wasnt just asking if you had security, i was suggesting diaabling it
     
  6. brkan

    brkan Thread Starter

    Joined:
    Jul 26, 2008
    Messages:
    11
    I'm bummed. But we may have made a bit of progress.

    I swapped out the Linksys for a NetGear WG511v2 and now I'm getting another error message.

    I've also tried no WEP but still have no connectivity. I also used the netsh command to reset winsock and the TCP/IP stack and have rebooted. I have also uninstalled ipv6.


    New error message follows:

    Limited or no connectivity
    You might not be able to access the Internet or some network resources. This problem occurred because the network did not assign a network address to the computer.


    ipconfig /all follows:

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.
    C:\Documents and Settings\MELODY>ipconfig /all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : PRIBESH
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    Ethernet adapter Wireless Network Connection 3:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : NETGEAR WG511v2 54 Mbps Wireless PC
    Card
    Physical Address. . . . . . . . . : 00-14-6C-8D-99-15
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Autoconfiguration IP Address. . . : 169.254.83.62
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :
    Ethernet adapter Local Area Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connecti
    on
    Physical Address. . . . . . . . . : 00-00-39-8E-75-DB
    C:\Documents and Settings\MELODY>

    I'm sorry it has taken so long to respond but I hope this new info may help. I do appreciate all the suggestions and look forward to any replies.

     
  7. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    76,846
    First Name:
    Terry
    Check the router being used to make sure nobody has enabled MAC Address filtering.
     
  8. brkan

    brkan Thread Starter

    Joined:
    Jul 26, 2008
    Messages:
    11
    MAC filtering is not on.
     
  9. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    76,846
    First Name:
    Terry
    Too bad; it was such an obvious possibility given your symptoms and the stuff you've already done. Now, at least with my knowledge, we're into low probability stuff.

    You probably already know this, but I don't--make sure the router's Dhcp server is enabled, and the default Mask and Dhcp address range are sufficient to provide more addresses.

    Make sure you have the latest driver for whichever wireless adapter you're using.

    Try the stack repair options (post # 4) yet again--a few people have had success after a 2nd or even a 3rd cycle.

    Try a wireless connection to another network.
     
  10. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Check your Services are Started on all PCs:
    • Computer Browser
    • DHCP Client
    • DNS Client
    • Network Connections
    • Network Location Awareness
    • Remote Procedure Call (RPC)
    • Server
    • TCP/IP Netbios helper
    • Workstation

    Note: You can check the services in Control Panel, Administrative Tools, Services.

    All of these services should be started, and their startup type should be automatic (or perhaps manual).
     
  11. brkan

    brkan Thread Starter

    Joined:
    Jul 26, 2008
    Messages:
    11
    To test the wifi I went to my local Dunkin' Donuts and tried to logon to the public wifi. What I noticed was the following: The netgear client program showed that it recognized the hotspot but would go through the frequencies from 1-12 but never locked on even though the signal strengh was 97% or so. I right clicked on the wireless icon in the toolbar and selected the repair option and it almost seemed as if it connected for half a second and then threw an error message. The message said to contact my network administrator.


    I did a ipconfig /all immediately after that and it follows.

    I'll test the services setting on Sunday. Tommorow I'm running to a Computer Fleamarket in Hartford. Yeah!

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\MELODY>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : PRIBESH
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connecti
    on
    Physical Address. . . . . . . . . : 00-00-39-8E-75-DB

    Ethernet adapter Wireless Network Connection 3:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : NETGEAR WG511v2 54 Mbps Wireless PC
    Card
    Physical Address. . . . . . . . . : 00-14-6C-8D-99-15

    C:\Documents and Settings\MELODY>
     
  12. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    76,846
    First Name:
    Terry
    Let me make some guesses.

    You're in Europe,
    your router and the Dunkin' Donuts network are using channel 13,
    and the installed wireless driver is for a region where channel 13 is not used.

    If I'm 3 for 3, even 2 for 3, download the most recent drivers: http://kbserver.netgear.com/release_notes/D103150.asp

    Follow the instructions for "Installation, If Upgrading a Previous Installation" and be sure to select the correct region when asked.
     
  13. brkan

    brkan Thread Starter

    Joined:
    Jul 26, 2008
    Messages:
    11
    I updated the driver and also deleted AOL Top Speed which was running even though AOL was deleted from this machine.

    All the services checked out as installed and running.

    A fresh reboot resulted in my connecting to the internet for the first time according to the Netgear status program. Alas I still have a windows error message that shows "limited or no connectivity. I tried to connect to google but got the same old error page.


    As follows is results of ipconfig /all

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.
    C:\Documents and Settings\MELODY>ipconfig /all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : PRIBESH
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    Ethernet adapter Wireless Network Connection 4:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : NETGEAR WG511v2 54 Mbps Wireless PC
    Card
    Physical Address. . . . . . . . . : 00-14-6C-8D-99-15
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Autoconfiguration IP Address. . . : 169.254.83.62
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :
    Ethernet adapter Local Area Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connecti
    on
    Physical Address. . . . . . . . . : 00-00-39-8E-75-DB
    C:\Documents and Settings\MELODY>


    And the Diagnostic Log:

    Last diagnostic run time: 08/10/08 11:21:58
    WinSock Diagnostic
    WinSock status
    info
    Error attmpting to validate the Winsock base providers: 2
    error
    Not all base service provider entries could be found in the winsock catalog. A reset is needed.
    info
    Redirecting user to support call
    Network Adapter Diagnostic
    Network location detection
    info
    Using home Internet connection
    Network adapter identification
    info
    Network connection: Name=Wireless Network Connection 4, Device=NETGEAR WG511v2 54 Mbps Wireless PC Card, MediaType=LAN, SubMediaType=WIRELESS
    info
    Network connection: Name=Local Area Connection, Device=Intel(R) PRO/100 VE Network Connection, MediaType=LAN, SubMediaType=LAN
    info
    Network connection: Name=Dial-up Connection, Device=TOSHIBA Software Modem, MediaType=PHONE, SubMediaType=NONE
    info
    Network connection: Name=Broadband Connection, Device=WAN Miniport (PPPOE), MediaType=PPPOE, SubMediaType=NONE
    info
    Both Ethernet and Wireless connections available, prompting user for selection
    action
    User input required: Select network connection
    info
    Wireless connection selected
    Network adapter status
    info
    Network connection status: Connected
    HTTP, HTTPS, FTP Diagnostic
    HTTP, HTTPS, FTP connectivity
    warn
    HTTP: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
    warn
    HTTP: Error 12007 connecting to www.hotmail.com: The server name or address could not be resolved
    warn
    HTTPS: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
    warn
    HTTPS: Error 12007 connecting to www.passport.net: The server name or address could not be resolved
    warn
    FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
    warn
    FTP (Active): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
    error
    Could not make an HTTP connection.
    error
    Could not make an HTTPS connection.
    error
    Could not make an FTP connection.



    *** Also I'm in the USA in CT ***
     
  14. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    76,846
    First Name:
    Terry
    Guess I better stop guessing! :) At least for this thread.

    I suggest doing the stack repairs again (post # 4).

    Test with the router's encryption disabled.

    Use the Netgear utility and make sure WZC is not running: Control Panel - Administrative Tools - Services - Wireless Zero Configuration should not be started and it's Startup Type should be 'Disabled.'

    I remember sometimes having similar trouble getting my WG511v2 to connect, when there was really no reason for it to have trouble. So keep trying with the Netgear utility.

    When you get an IP of 169.254.x.y the practical meaning is that the adapter and router are not communicating. Sometimes it is because of an encryption mismatch. That's why I repeated trying w/o encryption.
     
  15. brkan

    brkan Thread Starter

    Joined:
    Jul 26, 2008
    Messages:
    11
    I tried it without encryption but alas no connect. There was no more scanning through all the channels but I kept getting the "limited connectivity" message. This occurred on both the encrypted as well as the open AP at Dunkin' Donuts

    I used the netsh commands several times with reboots after each series but no improvement was noted.

    Just to reinstate I do appreciate all the suggestions, please keep them coming and I know we will eventually hit pay dirt.
     
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