connecting to totalservice.usr.com message

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robertdwhite

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Joined
Dec 2, 2004
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60
I am working on a friends computer it is running winxp home. She had let her av expire and I have been cleaning the machine. This however is new to me. One of the viruses seems to have disable the task manger so I can't look at that yet. The subject message comes up on the screen in a dialogue block and cant be closed. I think it is associated with the modem. Any insight you can give me will be greatly appreciated.
Thanks:confused:
 

robertdwhite

Thread Starter
Joined
Dec 2, 2004
Messages
60
I downloaded from Microsoft the fix for the task manager. I will do that shortly thanks for this alternate. It is really the connecting to window that I am trying to figure out how to get rid of. Any ideas about that?
 

robertdwhite

Thread Starter
Joined
Dec 2, 2004
Messages
60
Finally got all the virus of the machine and it seems to have solved both problems. Apparently something in one of the many viruses on the computer was stopping both task manager and also the initiation of some process in the modem. Anyway all seems normal after removal of several hundred virus and spyware instances.
Thanks
 
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