I opened the router and followed the instructions for set up. Once plugges in , it popped up as an option in my network however when I went to set it up and start to use it , there was a connection problem from the website. It suggested that I unplug and reset the router and so I did. Once i did that, the connection no longer appeared at all. I am now having trouble with the router connecting period. Please help , as I really need to be able to access wifi in my house
whats the make and model of the router
How is it connected to the internet - do you have a separate modem or is this router also a combination modem/router
who is your ISP and did they supply the router
Do you only have a Mac available ?
any PCs or other devices ?
It is a Belkin n450 Db
router and modem are combined
Broadband, and no I bought the router separate . Im using a mac desktop and I have a ipad and smartphone as well
Broadband is my isp and It has the modem and router together. I talked with my ISp and they told me I just need to connect the internet cord to my router . Yes that is the model and at the top is the plug in for the modem, i have taken the ethernet cord out of my desktop and plugged it into the slot for modem at the top of my router. When i originally did this it had popped up but now nothing is coming up. Thank you for helping me
whats the make and model of the modem/router provided by the ISP ?
you plug the Mac into one of the LAN connections - not the modem connection on the new router
However
if the supplied device is a modem/router combination - then you need to setup the new modem slightly differently
connect the Mac to the LAN on the provided modem/router
And make sure its working correctly and you are connected to the internet OK
and post back some information from the connection -
we need to see the IP address for the Mac and the router IP
default gateway
the one provided by the ISp is a small half moon shaped piece. It says on it base unit
ebu-101-01. Im in located in St. Criox and so this is how their modems are. I am connected right now at the desktop and see the IP address for the Mac and the router IP
I have the router I purchased and when i spoke with my ISP they said that was all i needed to connect to wifi. The device connects directly to the wall and a box that is all the way on the roof .
it maybe a Mac address issue - if the ISP uses a Mac Address for authentication
Usually you would assign a IP to the router and setup differently
But I'm not sure what sort of service that is
St. Criox Virgin Islands - is that correct ?
I assume the ISP is not prepared to talk you through the setup of the router you have purchased ?
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