Connection but no internet access


Thread Starter
Apr 10, 2020

I have been pulling my hair out for days now and any help would be appreciated. I can join my wifi connection on my pc but I cannot access the internet. I have tried connecting to my phone hotspot which works fine and all other devices in my house are working fine with the wifi. I have tried lots of troubleshooting fixes like resetting connections and a clean boot. If anyone is able to suggest any ideas that would help a lot!


Mar 23, 2005
Open a (black) Command Prompt window:
Hold the Windows logo key and press r; in the Run box type cmd and click on OK.
(In Windows 10 you may have to use some other procedure to get a Command Prompt window.)

Type the following command:


[Note that there is no space between the slash and ALL.]

[Press ENTER after the command.]

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.

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