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Connection excellent, but no internet. Help!

Discussion in 'Networking' started by Morag, Jun 12, 2010.

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  1. Morag

    Morag Thread Starter

    Joined:
    Jun 12, 2010
    Messages:
    2
    Hi, hope someone can help – we're Mac users trying to fathom a PC laptop!
    Our laptop says it has a wireless connection but we can't get online. Our Mac works fine. We have tried repairs, we have cleared the dns cache, the dns client is switched to automatic, the firewall is off. these are the results of ipconfig /all. Any ideas?
    thanks in advance.


    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Users\Kevin OD>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : kevin
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection 3:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
    ernet NIC
    Physical Address. . . . . . . . . : 00-40-D0-E8-79-22

    Ethernet adapter Wireless Network Connection 2:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Ad
    apter
    Physical Address. . . . . . . . . : 00-22-43-18-D3-79
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Autoconfiguration IP Address. . . : 192.168.2.1
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . :

    Ethernet adapter Local Area Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Bluetooth Personal Area Network
    Physical Address. . . . . . . . . : 00-10-60-D1-34-05

    C:\Users\Kevin OD>
     
  2. TheShooter93

    TheShooter93 Malware Specialist

    Joined:
    Jul 9, 2008
    Messages:
    11,240
    First Name:
    Cody
    Just as a basis, could you please post the exact make and model of your computer.

    Also, to double check, you have a Mac that is connected via wireless to your wireless router. You're trying to connect to the same wireless network using a PC (laptop)?
     
  3. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Well, no mystery why it's not connecting, no Default Gateway or DNS Server address!


    First, do this, and do ALL the steps.


    Select Start > Settings > Network Connections.

    • Double-click the Connection icon of the connection you wish to modify to open the Connection Status window.
    • Click the Properties button to open the Connection Properties window.
    • Click to highlight Internet Protocol (TCP/IP).
    • Click the Properties button to open the Internet Protocol (TCP/IP) Properties window.
    • TCP/IP Properties window, IP Address tab
    • Select Obtain an IP address automatically.
    • Select Obtain DNS server address automatically.
    • Click OK to return to the Local Area Connection Properties window.
    • Click OK to return to the Network Connections window.



    If that doesn't work, do this and see if that helps.



    TCP/IP stack repair options for use with Windows XP with SP2/SP3.

    Start, Run, CMD to open a command prompt:

    In the command prompt window that opens, type type the following commands, each followed by the Enter key:

    Note: Type only the text in bold for the following commands.

    Reset TCP/IP stack to installation defaults, type: netsh int ip reset reset.log

    Reset WINSOCK entries to installation defaults, type: netsh winsock reset catalog

    Reboot the machine.
     
  4. Morag

    Morag Thread Starter

    Joined:
    Jun 12, 2010
    Messages:
    2
    hi again,

    Yes, we have a Mac successfully connected to the wireless network. The laptop was custom built by pcspecialists.co.uk

    Unfortunately we have tried both those fixes already, with no luck.

    If we have the presence of a connection, does that mean it's not a problem with a driver?

    Thanks, Morag
     
  5. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Check that all your network services are Started:
    • COM+ Event System (for WZC issues)
    • Computer Browser
    • DHCP Client
    • DNS Client
    • Network Connections
    • Network Location Awareness
    • Remote Procedure Call (RPC)
    • Server
    • TCP/IP Netbios helper
    • Wireless Zero Configuration (XP wireless configurations only)
    • WLAN AutoConfig (Vista wireless configurations only)
    • Workstation

    Note: You can check the services in Control Panel, Administrative Tools, Services.

    All of these services should be started, and their startup type should be automatic (or perhaps manual).

    If a service is not running, open it's properties and check the dependencies. Check each of the dependencies and see which one is preventing the service from running. Checking the event log is also a good idea here, there may be clues to what is failing.
     
  6. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    76,992
    First Name:
    Terry
    Something is horribly messed up, and I guess it could be a driver issue. Install the latest wireless driver from your motherboard manufacturer's web site.
     
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