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Connection problem - help needed

Discussion in 'Web & Email' started by BlizzardUK, Jul 15, 2007.

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  1. BlizzardUK

    BlizzardUK Thread Starter

    Aug 19, 2006
    Hi guys,

    This set of questions is on behalf of a friend who has a problem, I said I would try and find out some solutions for him if I could.

    He is in the UK, and on ADSL MAX, which is a 8mb connection. He is with a decent ISP, who I also use, and personally have no problems with. We are on an identical ISP package. My friend recently migrated to this new ISP away from another one, and it is since the migration that the problems have happened.

    He has rung support many times, and although the people on the other end are very friendly, they seem to be running out of ideas. They have sent for a BT engineer to check out the exchange, so we await the result from that, but call me pessmistic I am prepared for "well, the exchange is fine". So I am asking these questions should that be the result.

    Anyway, he has a Safecom 4115 router, and is using Windows XP. His connection was fine prior the migration. He tells me his connection cuts out every few hours, and the only way he can fix this is to reset his PC and turn off and on his router. He also can't access some websites, like Epson.com and Hotmail.com.

    Software wise he uses Utorrent all the time, and Skype, I am not sure of any other web based software he uses often, other then Mozilla and Thunderbird.

    Any ideas ? I am sorry I can't be really detailed but this is about all I know at the moment, but if you have any follow up questions I can ask him and post here the answers.

    Many thanks !!
  2. TerryNet

    TerryNet Moderator

    Mar 23, 2005
    First Name:
    "Software wise he uses Utorrent all the time"

    Please post back when he is using P2P programs none of the time. :)
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