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Connection problems

Discussion in 'Networking' started by Phil229, Feb 17, 2013.

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  1. Phil229

    Phil229 Account Closed Thread Starter

    Feb 17, 2013
    Please try to decipher the problem as my brain is about to implode/explode.

    Wireless connections have been working fine ever since I've bought my HP laptop (besides very few incidents). Some random day a week ago, I start up my computer and it said I have limited connection, no matter the network I try to connect to.

    I decide to restore my computer as it has worked in a past when this incident happened once. First restore: no joy. I try to restore it the furthest back in time: still no joy. So now I decide to try all kind of "fun" experiments, including (in this order exactly):

    - Try to update my drivers via connecting a yellow cable (the only cable I connected) from my home modem to my laptop, aka local area connection, but I had to set up a driver for that too with a disk. It ended up not working and I accidentally created a new network (oops but not relevant to the problem).

    - Try to install various portable wireless adapters with their respective discs. None of them worked.

    - Disabled enable all of my wireless adapters one by one via device manager.

    - And finally, completely uninstalled my drivers and installed brand new ones via this website: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-107849-1&cc=us&dlc=en&lc=en

    - Now I can't even detect any networks so I restored again. This is where I'm at and I'm thinking of having it looked at by technicians.

    - Broadcom 4313 802.11b/g/n (uninstalled then restored) (no yellow exclamation mark next to icon in device manager)
    - Broadcom 4313 802.11b/g/n - Synnetdrv Miniport (uninstalled then restored) (yellow exclamation mark next to icon in device manager)

    (Note: I don't know if it's the case but I'm suspecting HP connection manager or Avast antivirus to have something to do with the problem)

    Any help would be appreciated!
  2. etaf

    etaf Moderator

    Oct 2, 2003
    First Name:
    can we see a device manager screen shot - see how below

    What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, kaspersky or Mcafee or any free security suites like zonealarm, AVG , Webroot etc

    HP usually have Norton trial ware - so we need to take that off with the removal tool - if not subscribed and paying for the service

    Device Manager
    Post back the results in device manager
    You will now need to take a screen shot and copy that back to the working PC.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the screen shot and attach the screen shot in a reply on the forum here.

    how to access device manager for different windows versions

    Hold the Windows key and press Pause key, should open to allow device manager to be seen, menu on the left hand side

    on a laptop you may need to use Hold the Windows key and press FN key + the pause key

    if the above does not work then

    Windows 7 or Vista
    Click on the Start Orb > In the Start Search box type > device manager and then press enter
    Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
    start > control panel> System and Security> Device Manager

    Windows 8
    If you happen to be using a keyboard with Windows 8, the quickest way to open Device Manager is via its shortcut on the Power User Menu, accessible by pressing the WINDOW and the X keys together.
    If on a touch screen - have a read here http://pcsupport.about.com/od/windows-8/a/device-manager-windows-8.htm

    once you are in device manager then

    network adaptors, click on the + > post back the devices listed there
    are there any ! ? or X

    post a screen shot of the device manager - network adapters

    To post a screen shot of the active window.
    Windows XP
    Hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.

    Vista or Windows 7
    you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool

    Windows 8
    you can use the snipping tool > Open Snipping Tool (From the Windows 8 Start Screen, type "snip" and press enter.
    >Press the Esc. key.
    >go back to your Windows 8 start screen - Swipe from left or press Window Button
    >Press Ctrl+PrntScr button to use Snipping Tool

    To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
    Full details are available here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot


    Norton Removal Tool
    I would recommend that you restart the PC and run the removal tool for a second time - I have found instances where the removal tool needs to be run twice to fully remove all traces of norton and symantec from the PC
    https://www-secure.symantec.com/nor...t=Norton Core&pvid=f-core-cur&version=current

    All Versions - The Norton Removal Tool uninstalls all Norton 2010/2009/2008/2007/2006/2005/2004/2003 products, Norton 360 and Norton SystemWorks 12.0 from your computer.

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