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Connection problems

Discussion in 'Web & Email' started by bluenote7, Jul 17, 2007.

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  1. bluenote7

    bluenote7 Thread Starter

    Joined:
    Jun 6, 2007
    Messages:
    4
    I am having some trouble with computer internet connection. I have contacted tech support from my internet provider and my manufacturer. I have gotten nowhere. I wanted to see if there is anyone out there that can help me. This is what happened. On July 1 we had a storm. My computer (tower, monitor, & printer) was hooked to a surge protector. Everything was turned off and the surge protector was turned off but still plugged up. My modem for DSL was plugged into a separate surge protector and was on. I have not been able to access the internet with my computer since then. That is my desktop.
    I have a laptop also. I can get on the internet with it. The tech support for my DSL first told me it was my ethernet cord and sent me a new one. When I used the new one, I still cannot connect to the internet. The lights are on for wireless, power, internet but not ethernet.
    I can connect my laptop (which the same modem already allows me to use it wireless) with the ethernet cord to the modem and the ethernet light comes on.
    Again, when I connect my desktop the to the modem with the ethernet cord, the ethernet does not come on. Bellsouth explained to me what was wrong and told me to contact the manufacturer. I asked him to send me an email about what is wrong so I don't leave anything out. Here is a copy of the email.

    When the Network Cable Unplugged (on the Network Connections on Control Panel)
    shows up, it could be a possibility. that the ethernet card, a component on the
    computer is not working properly.. We have tried checking the drivers on device
    manager and found no fault.. there was no RED-X mark or a yellow question mark
    on the devicemanager.. .. as At&t cannot go ahead and fix the Ethernet Card as
    it is concerned with the computer, it is advised that You contact the computer
    manufacturer ..
    The manufacturer pretty much told me to contact the router manufacturer. What is the difference between a modem and a router?
    I think I am getting the run around. Can anyone help me with all of this?
     
  2. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,567
    First Name:
    Terry
    I assume that your "modem" is a modem/router combo; please tell us the brand and model so that we can try to make sure.

    Please show us the following for laptop connect both ethernet and wireless (at the same time is OK) and for the desktop connected via ethernet.

    Start, Run, CMD, OK to open a command prompt:

    Type the following command:

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.

    By the way, you said the DSL modem is surge protected. Is that for both electric line and phone line?
     
  3. thehorace

    thehorace

    Joined:
    Jul 18, 2007
    Messages:
    66
    Yes please, if you could do what Terry suggested, that would be great ;)
     
  4. bluenote7

    bluenote7 Thread Starter

    Joined:
    Jun 6, 2007
    Messages:
    4
    This is long - sorry. I would rather give to much information to get this resolved quicker. Here is my information.
    The brand and model is Westell VersaLink Model 327W.

    This is the results for the desktop connected via Ethernet cord:

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Owner>IPCONFIG/ALL

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Bedroom2
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
    ernet NIC
    Physical Address. . . . . . . . . : 00-13-D3-25-63-62

    C:\Documents and Settings\Owner>


    I’m not sure if you want the laptop or not so here it is. This is wireless:

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Alicia>IPCONFIG/ALL

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Strickland
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : launchmodem.com

    Ethernet adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : launchmodem.com
    Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Networ
    k Connection
    Physical Address. . . . . . . . . : 00-13-02-0F-07-69
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.97
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.254
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DNS Servers . . . . . . . . . . . : 192.168.1.254
    192.168.1.254
    Lease Obtained. . . . . . . . . . : Wednesday, July 18, 2007 9:26:05 PM
    Lease Expires . . . . . . . . . . : Thursday, July 19, 2007 9:26:05 PM

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Marvell Yukon 88E8038 PCI-E Fast Eth
    ernet Controller
    Physical Address. . . . . . . . . : 00-E0-B8-AB-34-63

    C:\Documents and Settings\Alicia>

    Here it is with the laptop connected via Ethernet cord:


    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Alicia>IPCONFIG/ALL

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Strickland
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : launchmodem.com
    launchmodem.com

    Ethernet adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : launchmodem.com
    Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Networ
    k Connection
    Physical Address. . . . . . . . . : 00-13-02-0F-07-69
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.97
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.254
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DNS Servers . . . . . . . . . . . : 192.168.1.254
    192.168.1.254
    Lease Obtained. . . . . . . . . . : Wednesday, July 18, 2007 9:26:05 PM
    Lease Expires . . . . . . . . . . : Thursday, July 19, 2007 9:26:05 PM

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : launchmodem.com
    Description . . . . . . . . . . . : Marvell Yukon 88E8038 PCI-E Fast Eth
    ernet Controller
    Physical Address. . . . . . . . . : 00-E0-B8-AB-34-63
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.94
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.254
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DNS Servers . . . . . . . . . . . : 192.168.1.254
    192.168.1.254
    Lease Obtained. . . . . . . . . . : Wednesday, July 18, 2007 9:47:59 PM
    Lease Expires . . . . . . . . . . : Thursday, July 19, 2007 9:47:59 PM

    C:\Documents and Settings\Alicia>

    The first results was also with the desktop connected with the Ethernet cord and the laptop connected wireless.

    The DSL modem is only surge protected for electric line (not phone line).
     
  5. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,567
    First Name:
    Terry
    Small electrical surges love to travel along phone lines and blow out unsuspecting dial-up modems and sometimes take out the motherboard also. From anecdotal evidence I believe that broadband modems tend to pass the same surges on down the line and let routers and ethernet adapters try to deal with them.

    If you haven't done this exactly, try the laptop with the same router LAN port and the same cable (I know you've tried a new one) as you are using with the desktop. If that works I agree with Bellsouth--your NIC has been fried.

    I'm pretty sure your Realtek RTL8139/810x Family Fast Ethernet NIC is integrated with the motherboard--disable it in the BIOS and/or Network Connections. Buy a new PCI ethernet card and install it. Of course, if the Realtek is really a card, you just replace it with the new card.

    There's a small chance that the motherboard was also damaged such that the new card will not work. If so, you could try a USB ethernet adapter.
     
  6. bluenote7

    bluenote7 Thread Starter

    Joined:
    Jun 6, 2007
    Messages:
    4
    How do I disable it in the BIOS and Network Connections? Also, is there a specific ethernet card that I need?
     
  7. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,567
    First Name:
    Terry
    Every BIOS interface is a little different; but once you get into it you can usually fairly easily navigate around and find what you need. If you are the nervous type like me just make sure you only change what you want to, and whenever in doubt choose the "exit without saving changes" option and start over.

    In Network Connections right click on the bad connection and select 'disable.'

    For a desktop any PCI card should do (assuming you have a spare PCI slot, which you probably do). You can also get any USB ethernet adapter.
     
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