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Connection randomly drops

Discussion in 'Networking' started by NEWPORT2, Jun 29, 2011.

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  1. NEWPORT2

    NEWPORT2 Thread Starter

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    Motorola wireless modem connected to a netgear router. Use the wifi from the Motorola SURFboard 2.4GHz Wireless-G Cable Modem Gateway. Whether I use my macbook, either one of m windows labtops, or my xbox. The connection randomly drops. Its still visible but its enough to kick me out of a game or stop internet activity for a minute or two. For example...on my macbook, i just turn airport off and on again and it finds it and reconnects. It seems like this is much more problematic during the day.
     
  2. centauricw

    centauricw

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    Are there other wireless access points near you? You may need to change the channel setting on SURFboard to get a stable connection.
     
  3. NEWPORT2

    NEWPORT2 Thread Starter

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    i played with the channel setting on both. both were on auto, i tried 1 and 11 on the surfboard and took the netgear off auto
     
  4. karstudios

    karstudios

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    Do you have a wireless phone close to your wireless router? 2.4ghz is affected a lot of wireless home phones and causes the interference.

    If you have the option, change the freq settings. Some routers will allow you to do and others you will need custom firmware.
     
  5. NEWPORT2

    NEWPORT2 Thread Starter

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  6. karstudios

    karstudios

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    What is the distance from your devices to your wireless router?
     
  7. NEWPORT2

    NEWPORT2 Thread Starter

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    this will happen if my computers are right on top of the wifi modem. as far as other things that could interfere. its in my basement next to the vonage hook up... thats about it
     
  8. NEWPORT2

    NEWPORT2 Thread Starter

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    still haven't figured out the problem, i've been trying to find out how to update firmware on my surfboard but i cant seem to figure it out.

    snooping around the modem settings and what not and under event log....


    [​IMG]

    what does this mean, its gotta be the problem
     
  9. karstudios

    karstudios

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    Who is your ISP?

    I ask this because a lot of user will use DD-WRT which is a custom firmware. We do not provide support for DD-WRT, I believe. However, if you do use DD-WRT, it will load a custom firmware to your router. They have outstanding support if you run into issues.

    I have use DD-WRT on mutilpule routers and all these issues go away.
     
  10. NEWPORT2

    NEWPORT2 Thread Starter

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    comcast, at like 12am - 5am. it works substantially better with maybe only one interruption at most.

    i've watched the modem when it disconnects and it looks like it reboots itself.
     
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