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Connection Timing Out - One Site Only

Discussion in 'Networking' started by java_momma, Mar 27, 2015.

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  1. java_momma

    java_momma Thread Starter

    Joined:
    Feb 24, 2003
    Messages:
    189
    Hi! I'm having an issue that I'm not sure how to fix. The page in question is a work page (I can't link to it as you need to be logged in) and it works for everyone but me, and I can get it to work on my phone while on 4G but not wifi. It's the only page I have an issue with, in every browser. I get the following, for example:

    The connection has timed out

    The server at <site name removed> is taking too long to respond.

    The site could be temporarily unavailable or too busy. Try again in a few moments.
    If you are unable to load any pages, check your computer's network connection.
    If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

    My internet speed is fine. [​IMG]

    Any ideas? I'm at a loss. This is a new position so I was hoping to try to fix this before having to go to them. Thanks so much.
     
  2. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,611
    First Name:
    Terry
    Using the same internet connection that you do?
     
  3. java_momma

    java_momma Thread Starter

    Joined:
    Feb 24, 2003
    Messages:
    189
    No, I work from home, we all do so the internet access is different for everyone. It has to be something with my internet, but I'm not sure where to begin checking as it's just this one page that times out. I can get it on my phone using 4G, but it needs flash, and that's not on my phone. I've tried plugging directly into the modem and it still times out.

    Thanks.
     
  4. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
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    First Name:
    Terry
    Open a (black) Command Prompt window:
    Hold the Windows logo key and press r; in the Run box type cmd and click on OK.

    Type the following command:

    tracert <URL that is timing out>

    [Press ENTER after the command.]

    If you want to show us the results: Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.


    IF you were tracing the route to Google, to show you an example since you haven't yet told us the problem site, you would type

    tracert www.google.com


    My guess is that it will time out somewhere along the route, and if you get somebody else to do the same thing their's will complete. IF this is what happens then the problem is a routing problem with your ISP. And the problem may only happen with one of their Gateways. To get them to understand that you'll have to tell them about your failed tracert, your colleague's successful one, and probably have to ask to escalate to "tier 2" or the tech's supervisor.
     
  5. Couriant

    Couriant Trusted Advisor

    Joined:
    Mar 26, 2002
    Messages:
    34,668
    First Name:
    James
    I agree with Terry, this is either DNS issue or a routing issue.

    If you feel uncomfortable in notating the website here, you can do so with me via private message. The tracert command would be a great start.
     
  6. LaptopNomad

    LaptopNomad

    Joined:
    Dec 30, 2008
    Messages:
    46
    Have you tried a different internet browser?

    Like Chrome, Safari, Firefox, Opera ?

    If that solves the problem, try resetting your browser to the default settings
     
  7. bertie40

    bertie40

    Joined:
    Mar 22, 2011
    Messages:
    1
    Try adding Ad Blocker to the browser. I had something similar last year and the culprit was a redirect due to google analytics. Once that redirect was stopped, the original site worked fine.
     
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