1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Connection to Router/ Modem issues...

Discussion in 'Networking' started by striken21, Aug 24, 2009.

Thread Status:
Not open for further replies.
Advertisement
  1. striken21

    striken21 Thread Starter

    Joined:
    Aug 24, 2009
    Messages:
    2
    Tried searching for a solution but couldn't find anything specific enough to my issue.

    Any help is greatly appreciated; wired network connections.

    ISSUE:
    As of right now, I am able to connect to the internet but only directly from my modem to my main desktop. When I have the router connected... there is no network connection on anything connected to router, not even my main desktop. I then started to see if other devices such as PS3 and laptop would work connected directly to modem. No connection can be made; however, everything shows pc activity. The only connection i get to work is when my main desktop is connected directly to the modem. I believe it is a network settings issue, involving router and/or modem. I've tried doing the whole reset router/modem/pc, and disconnecting reconnecting cables solutions but nothing.

    Thanks again for any responses and help.
     
  2. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    The following procedure should get you a connection with any broadband modem that is configured to use DHCP for the router connection, such as cable modems, and many DSL modems. If you require PPPoE configuration for the DSL modem, that will have to be configured to match the ISP requirements.

    Note that the wireless encryption and channel selection will have to be done after the basic wired connection is established, the first step is to get wired connections working.


    • Reset the router to factory defaults by holding the reset button down for 15 seconds with power on.
    • Turn off everything, the modem, router, computer.
    • Connect the modem to the router's WAN/Internet port.
    • Connect the computer to one of the router's LAN/Network ports.
    • Turn on the modem, wait for a steady connect light.
    • Turn on the router, wait for two minutes.
    • Boot the computer.

    When the computer is completely booted, let's see this.

    Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

    NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous command output!

    In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

    IPCONFIG /ALL

    PING <computer_IP_address>

    PING <default_gateway_address>

    PING <dns_servers>

    PING 206.190.60.37

    PING yahoo.com

    Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
    Paste the results in a message here.

    <computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above.

    <default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

    <dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.


    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
  3. striken21

    striken21 Thread Starter

    Joined:
    Aug 24, 2009
    Messages:
    2
    here you go

    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\user>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : user-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : hsd1.il.comcast.net.

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : hsd1.il.comcast.net.
    Description . . . . . . . . . . . : NVIDIA nForce 10/100 Mbps Ethernet
    Physical Address. . . . . . . . . : 00-1E-90-17-4B-62
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::5c4a:cc78:da37:6d10%8(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.104(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Monday, August 24, 2009 10:29:01 AM
    Lease Expires . . . . . . . . . . : Tuesday, August 25, 2009 10:29:01 AM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 68.87.72.134
    68.87.77.134
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection* 6:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e50:34ae:3629:3f57:fe97(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::34ae:3629:3f57:fe97%9(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Local Area Connection* 11:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.hsd1.il.comcast.net.
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 13:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : hsd1.il.comcast.net.
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\user>ping 192.168.1.104

    Pinging 192.168.1.104 with 32 bytes of data:
    Reply from 192.168.1.104: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.104: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.104: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.104: bytes=32 time<1ms TTL=128

    Ping statistics for 192.168.1.104:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

    C:\Users\user>ping 192.168.1.1

    Pinging 192.168.1.1 with 32 bytes of data:
    Reply from 192.168.1.1: bytes=32 time=1ms TTL=150
    Reply from 192.168.1.1: bytes=32 time<1ms TTL=150
    Reply from 192.168.1.1: bytes=32 time<1ms TTL=150
    Reply from 192.168.1.1: bytes=32 time<1ms TTL=150

    Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 1ms, Average = 0ms

    C:\Users\user>ping 68.87.72.134

    Pinging 68.87.72.134 with 32 bytes of data:
    Reply from 68.87.72.134: bytes=32 time=16ms TTL=59
    Reply from 68.87.72.134: bytes=32 time=19ms TTL=59
    Reply from 68.87.72.134: bytes=32 time=17ms TTL=59
    Reply from 68.87.72.134: bytes=32 time=19ms TTL=59

    Ping statistics for 68.87.72.134:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 16ms, Maximum = 19ms, Average = 17ms

    C:\Users\user>ping 68.87.77.134

    Pinging 68.87.77.134 with 32 bytes of data:
    Reply from 68.87.77.134: bytes=32 time=53ms TTL=54
    Reply from 68.87.77.134: bytes=32 time=55ms TTL=54
    Reply from 68.87.77.134: bytes=32 time=54ms TTL=54
    Reply from 68.87.77.134: bytes=32 time=53ms TTL=54

    Ping statistics for 68.87.77.134:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 53ms, Maximum = 55ms, Average = 53ms

    C:\Users\user>ping 206.190.60.37

    Pinging 206.190.60.37 with 32 bytes of data:
    Reply from 206.190.60.37: bytes=32 time=52ms TTL=51
    Reply from 206.190.60.37: bytes=32 time=52ms TTL=51
    Reply from 206.190.60.37: bytes=32 time=52ms TTL=51
    Reply from 206.190.60.37: bytes=32 time=51ms TTL=51

    Ping statistics for 206.190.60.37:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 51ms, Maximum = 52ms, Average = 51ms

    C:\Users\user>ping yahoo.com

    Pinging yahoo.com [209.191.93.53] with 32 bytes of data:
    Reply from 209.191.93.53: bytes=32 time=51ms TTL=52
    Reply from 209.191.93.53: bytes=32 time=50ms TTL=52
    Reply from 209.191.93.53: bytes=32 time=50ms TTL=52
    Reply from 209.191.93.53: bytes=32 time=50ms TTL=52

    Ping statistics for 209.191.93.53:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 50ms, Maximum = 51ms, Average = 50ms

    C:\Users\user>
     
  4. pedroguy

    pedroguy

    Joined:
    Jan 28, 2001
    Messages:
    6,523
    Hi:From your ipconfig you appear to have a working ethernet connection.
    All pings were answered,indicating successful internet traffic.
     
  5. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Looks good to me, what's the current situation?
     
  6. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/855014

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice