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Connectivity problems

Discussion in 'Networking' started by jigsterpose2, Oct 12, 2008.

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  1. jigsterpose2

    jigsterpose2 Thread Starter

    Joined:
    Oct 7, 2007
    Messages:
    49
    Hi,
    I'm trying to help a neighbour with his laptop. He can't connect to the internet via his wireless network. However, he is connected and he has an IP and I can ping for example www.google.com so the router seems to let traffic through. It's only Explorer which doesn't work.Mind you, I really suck at this so I really need help here...

    He's using
    Windows XP sp2
    Internet explorer

    Explorer diagnostics says (freely translated from Swedish)
    "You can't connect to the internet with HTTP, HTTPS or FTP. This probably depends on firewall settings. Check your firewall settings for HTTP port (80), HTTPS port (443) and FTP port (21)."
    I dont know if this helps.

    What can the problem be?
     
  2. happyrck

    happyrck

    Joined:
    Feb 17, 2006
    Messages:
    3,202
    first...try turning off the firewall...if you can then connect to the internet...look in the firewall and set it so IE has permission to connect...I can't give you more detailed instructions without knowing which firewall you are using
     
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