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Connects wireless router, but no access to the internet

Discussion in 'Networking' started by Rhynestone81, Dec 19, 2010.

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  1. Rhynestone81

    Rhynestone81 Thread Starter

    Joined:
    Dec 19, 2010
    Messages:
    5
    I just set-up a new cisco wireless router and I was able to get my work laptop to connect without a problem, but not my personal one. The router is working fine as evidenced by the one laptop working just fine. When I try and access the internet from my personal laptop it connects to the router, but cannot connect to the internet. When I try and diagnose the problem it says:

    Cannot communicate with Primary DNS Server(209.18.47.61)
    Network diagnostics pinged the remoted host but did not receive a response.

    There is an option to Automatically get new IP settings for the network adapter "Wireless Network Connection" and an option to Reset the network adapter "Wireless Network Connection", but they don't resolve the issue at all. It says that Windows tried a repair, but a problem still exists.

    I see there was a similar post in March 2008, but I tried following the same steps with no success.

    If there are any suggestions, please let me know.
     
  2. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,618
    First Name:
    Terry
    Disable encryption and MAC Address filtering on the router and try to connect. If successful you can probably re-enable encryption and reconnect. If unsuccessful please show ...

    Start, Run, CMD, OK to open a command prompt:
    (For Vista or 7 type CMD in the Search box after Start)

    Type the following command:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  3. Rhynestone81

    Rhynestone81 Thread Starter

    Joined:
    Dec 19, 2010
    Messages:
    5
    I don't know how to disable encryption and MAC address filtering on the router, but below is the information requested:

    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.
    C:\Users\Owner>ipconfig/all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : Owner-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : new.rr.com
    Wireless LAN adapter Wireless Network Connection:
    Connection-specific DNS Suffix . : new.rr.com
    Description . . . . . . . . . . . : Atheros AR5007 802.11b/g WiFi Adapter
    Physical Address. . . . . . . . . : 00-23-4D-9F-A6-B4
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::78c4:b26a:eb01:50fd%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.108(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Monday, December 20, 2010 7:44:46 PM
    Lease Expires . . . . . . . . . . : Tuesday, December 21, 2010 7:44:45 PM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 209.18.47.61
    209.18.47.62
    NetBIOS over Tcpip. . . . . . . . : Enabled
    Ethernet adapter Local Area Connection:
    Connection-specific DNS Suffix . : new.rr.com
    Description . . . . . . . . . . . : Realtek RTL8102E Family PCI-E Fast Ethern
    et NIC (NDIS 6.0)
    Physical Address. . . . . . . . . : 00-1F-16-42-8E-17
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::18af:910c:f47e:3f70%10(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.130(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Monday, December 20, 2010 3:48:08 PM
    Lease Expires . . . . . . . . . . : Tuesday, December 21, 2010 7:41:26 PM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 209.18.47.61
    209.18.47.62
    NetBIOS over Tcpip. . . . . . . . : Enabled
    Tunnel adapter Local Area Connection* 7:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : new.rr.com
    Description . . . . . . . . . . . : isatap.new.rr.com
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 12:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    C:\Users\Owner>
     
  4. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,618
    First Name:
    Terry
    You have a good IP configuration. Try using Device Manager to update the wireless driver. If that doesn't help try the latest wireless driver from your laptop manufacturer's web site. Please let us know which, if either, of those help.

    What encryption are you using?
     
  5. Rhynestone81

    Rhynestone81 Thread Starter

    Joined:
    Dec 19, 2010
    Messages:
    5
    I pasted the information earlier while i was connected to the internet via a cable and I'm not sure if that would have made a difference, but below is the information while the cable was not hooked up.

    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.
    C:\Users\Owner>ipconfig/all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : Owner-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : new.rr.com
    Wireless LAN adapter Wireless Network Connection:
    Connection-specific DNS Suffix . : new.rr.com
    Description . . . . . . . . . . . : Atheros AR5007 802.11b/g WiFi Adapter
    Physical Address. . . . . . . . . : 00-23-4D-9F-A6-B4
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::78c4:b26a:eb01:50fd%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.108(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Monday, December 20, 2010 8:53:49 PM
    Lease Expires . . . . . . . . . . : Tuesday, December 21, 2010 8:53:49 PM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 209.18.47.61
    209.18.47.62
    NetBIOS over Tcpip. . . . . . . . : Enabled
    Ethernet adapter Local Area Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : new.rr.com
    Description . . . . . . . . . . . : Realtek RTL8102E Family PCI-E Fast Ethern
    et NIC (NDIS 6.0)
    Physical Address. . . . . . . . . : 00-1F-16-42-8E-17
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 7:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : new.rr.com
    Description . . . . . . . . . . . : isatap.new.rr.com
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 12:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    C:\Users\Owner>
     
  6. Rhynestone81

    Rhynestone81 Thread Starter

    Joined:
    Dec 19, 2010
    Messages:
    5
    I tried using Device Manager to update the wireless driver, but it said "Windows has determined the driver software for your device is up to date." Through HP's website I see there are 5 network drivers available to download, one of which is what I have (RealtekRTL8102E Family PCI-E Fast Ethernet NIC (NDIS 6.0))

    What do you mean by what encryption am I using? Do you mean is a network key required? If so, yes.

    I appreciate the help!
     
  7. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,618
    First Name:
    Terry
    Your wireless adapter is the Atheros AR5007. What encryption are you using--WEP 64-bit, WPA2-PSK AES, WPA-PSK TKIP, etc.?
     
  8. Rhynestone81

    Rhynestone81 Thread Starter

    Joined:
    Dec 19, 2010
    Messages:
    5
    The Security Type under the wireless network properties (from the laptop that does work with the wireless router), is WPA2-Personal; the Encryption Type is AES.

    I hope this helps!
     
  9. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,618
    First Name:
    Terry
    There have been a lot of reported problems with that adapter and WPA2 encryption. So far I have not been able to get a handle on exactly what needs to be done to fix or work around. If the latest driver from the laptop manufacturer doesn't help try w/o encryption and, if that works, try WPA-PSK TKIP.
     
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