Consitent Internet Connectivity Problem

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blackstone1

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Mar 31, 2010
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Hello I am new to this forum.

I am running Windows Vista on laptop via a wireless Belkin router. The router is attatched directly to a main PC. I browse with Firefox.

Internet is usually fine when working, however I am having a consistent problem where my internet just 'breaks down' is probably the best way to describe it.

If loading alot of content at the same time, for example opening a photo album in Facebook, the internet hangs, and the words 'looking up...' appear in the status bar. After a short period of time the 'looking up...' changes to 'connecting...' and that's as far as i can get. Trying to load a webpage just brings up a white screen.

When this situation is in place, I cannot access the internet via the main computer, laptop, or PDA. However Xbox Live still works.

I've tried right-clicking and going to repair, but this does not resolve the issue. The only way to rectify the problem and re-gain internet access is by switching the router off by the mains and allowing it to reset. Therefore i presume this is a router issue, or a setting that may need adjusting

I have limited tech knowledge and am unable to find a solution to this problem.

Many thanks,

Josh
 

TerryNet

Terry
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When the Xbox Live is the only thing (apparently) getting internet access is it possible that it is using all the bandwidth and the others are still connected but just waiting a long time for their turn?
 

blackstone1

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Mar 31, 2010
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Thanks for your prompt reply.

I don't think it is a bandwidth issue because the problem still occurs even when the Xbox is not in use.

Josh
 

TerryNet

Terry
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81,408
Does seem to be a router issue, but I can't explain why the one device would have no trouble while the others do.

Make sure you have the latest firmware for the router; then reset it to factory default settings and reconfigure it.

Do you have a separate router, or is it a modem/router combination unit? If the former try with a direct connection to the modem.
 

blackstone1

Thread Starter
Joined
Mar 31, 2010
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3
Hi, sorry for the late reply.

I have updated the firmware of the router, reset it, but the problem still exists.

It is a modem/router combination unit.

I really am starting to get frustrated as I have no clue as to how to solve the problem.

However I have found a core cause if the problem, as mentioned in my first post, opening/browsing a photo album on facebook kills my internet connection. Is this because the browser is loading too much information at once?

Would a new router be a start?

Thanks,
 

JohnWill

Retired Moderator
Joined
Oct 19, 2002
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106,429
Well, it would be nice to try that machine on a different router, just to make sure it will work in that environment. If it does, then maybe the new router would be the ticket.
 
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