Constant crashing and BSOD on MSi gaming laptop

maristredfox

Thread Starter
Joined
Mar 14, 2008
Messages
75
Here's what it said. I did uninstall Norton, or at least I thought I did. Is there some other way to make sure it's gone?

1596673541420.png
 

Macboatmaster

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maristredfox

Thread Starter
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Yes, I ran that the first time, and I just ran it again. Then I ran the Windows Firewall troubleshooter and it gave me the same message that Windows Firewall cannot be set as the default firewall.
 

maristredfox

Thread Starter
Joined
Mar 14, 2008
Messages
75
MiniToolBox by Farbar Version: 17-06-2016
Ran by J R (administrator) on 09-08-2020 at 09:42:15
Running from "C:\Users\J**\Downloads"
Microsoft Windows 10 Home (X64)
Model: GT70 2OC/2OD Manufacturer: Micro-Star International Co., Ltd.
Boot Mode: Normal
***************************************************************************

=========================== Installed Programs ============================

4K Capture Utility (HKLM\...\{612038DC-3820-469C-B9D3-74A026D72636}) (Version: 1.6.3.4272 - Elgato Systems)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 20.009.20074 - Adobe Systems Incorporated)
Adobe Flash Player 32 PPAPI (HKLM-x32\...\Adobe Flash Player PPAPI) (Version: 32.0.0.403 - Adobe)
Adobe Photoshop CC 2014 (HKLM-x32\...\{D7A4F897-B20A-42D0-862D-CB5F6DB7391D}) (Version: 15.1 - Adobe Systems Incorporated)
Adobe Premiere Pro CC 2014 (HKLM-x32\...\{07BE616F-9E42-4C90-AF4F-0F32A5B088E7}) (Version: 8.0.1 - Adobe Systems Incorporated)
Amnesia: The Dark Descent (HKLM\...\Steam App 57300) (Version: - Frictional Games)
Among the Sleep (HKLM\...\Steam App 250620) (Version: - Krillbite Studio)
Ansel (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Ansel) (Version: 382.05 - NVIDIA Corporation) Hidden
ANT Drivers Installer x64 (HKLM\...\{C31D139A-5A4A-44A7-9B85-7775CEA60121}) (Version: 2.3.4 - Garmin Ltd or its subsidiaries) Hidden
Audacity 2.3.2 (HKLM-x32\...\Audacity_is1) (Version: 2.3.2 - Audacity Team)
bl (HKLM-x32\...\{2A075BB4-E976-4278-BF3F-E5C6945D84C0}) (Version: 1.0.0 - Your Company Name) Hidden
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Brick Rigs (HKLM\...\Steam App 552100) (Version: - Lukas Rustemeyer)
Canon Utilities CameraWindow DC 8 (HKLM-x32\...\CameraWindowDC) (Version: 8.10.4.24 - Canon Inc.)
Child of Light (HKLM-x32\...\Uplay Install 609) (Version: - Ubisoft)
Cities: Skylines (HKLM\...\Steam App 255710) (Version: - Colossal Order Ltd.)
Clustertruck (HKLM\...\Steam App 397950) (Version: - Landfall)
Core Temp 1.15.1 (HKLM\...\{086D343F-8E78-4AFC-81AC-D6D414AFD8AC}_is1) (Version: 1.15.1 - ALCPU)
Easy Photo Scan (HKLM-x32\...\{756618E1-97CD-4FA0-87EB-67DF4E8EE8ED}) (Version: 1.00.0014 - Seiko Epson Corporation)
Elevated Installer (HKLM-x32\...\{BC4FF911-2F33-4A79-9D59-7E21866C8A09}) (Version: 7.0.1.0 - Garmin Ltd or its subsidiaries) Hidden
Elgato Control Center (HKLM\...\{13C4AD77-3E2C-4CBF-81E6-ECFD1C78D8B3}) (Version: 1.1.2.731 - Elgato Systems)
Elgato Game Capture HD (HKLM\...\{3CE71B3B-F98C-463F-B1ED-F477FD0EB74A}) (Version: 3.70.43.3043 - Elgato Systems GmbH)
Elgato Video Capture (HKLM-x32\...\{E29D0CAD-C1B2-49E5-BAE1-AB75461109A3}) (Version: 1.15.2.119 - Elgato Systems GmbH)
Epic Games Launcher (HKLM-x32\...\{53041896-BE90-4A26-9954-9E9FDC7D4495}) (Version: 1.1.229.0 - Epic Games, Inc.)
Epic Games Launcher Prerequisites (x64) (HKLM\...\{F9C5C994-F6B9-4D75-B3E7-AD01B84073E9}) (Version: 1.0.0.0 - Epic Games, Inc.) Hidden
Epson Connect Printer Setup (HKLM-x32\...\{D9B1D51B-EB56-410D-AEB5-1CCFAC4B6C8C}) (Version: 1.4.2 - Seiko Epson Corporation)
Epson Event Manager (HKLM-x32\...\{49048EBF-3803-4AA4-8943-675E6E8D5B30}) (Version: 3.11.0030 - Seiko Epson Corporation)
Epson Photo+ (HKLM-x32\...\{5874C85E-A911-4A7E-8643-DB2C4322CBBF}) (Version: 3.1.0.0 - Seiko Epson Corporation)
Epson Printer Connection Checker (HKLM-x32\...\{FFA5C174-DB3F-4AFE-B59D-C0FB1744CD76}) (Version: 3.1.0.0 - Seiko Epson Corporation)
Epson ReadyInk Agent (A) (HKLM-x32\...\{A9B4584F-A29E-4880-97E6-1744B4AF2AF8}) (Version: 1.0.2.0 - Seiko Epson Corporation)
Epson Scan 2 (HKLM-x32\...\Epson Scan 2) (Version: - Seiko Epson Corporation)
EPSON Scan OCR Component (HKLM-x32\...\{563B99D8-8895-4E3E-AE8D-15BE8C05F1C1}) (Version: 3.00.04 - SEIKO EPSON Corp.)
Epson ScanSmart (HKLM-x32\...\{7565F1C6-8DDF-4057-9152-2281A66F4BD3}) (Version: 3.4.1 - Seiko Epson Corporation)
Epson Software Updater (HKLM-x32\...\{FD036A57-F81D-4865-AAF0-811558EA76AE}) (Version: 4.5.1 - Seiko Epson Corporation)
EPSON XP-4100 Series Printer Uninstall (HKLM\...\EPSON XP-4100 Series) (Version: - Seiko Epson Corporation)
Epson XP-4100_XP-4105 User’s Guide (HKLM-x32\...\UsersGuideEpson XP-4100_XP-4105 User’s Guide_is1) (Version: 1.0 - Epson America, Inc.)
EpsonNet Print (HKLM\...\{96ED1D58-440C-4345-8FEE-C4781366C67F}) (Version: 3.1.4.0 - SEIKO EPSON Corporation)
Final Draft (HKLM-x32\...\{E8FDC52C-83F4-4A0F-AA65-D0E8C0F3302F}) (Version: 9.1.2.213 - Cast & Crew Production Software, LLC)
Game Capture HD60 S v1.1.0.187 (HKLM-x32\...\Software_Elgato_Game Capture HD60 S) (Version: 1.1.0.187 - Elgato Systems)
Garmin Express (HKLM-x32\...\{414a0118-9b7e-484e-8079-a01bc6d069f8}) (Version: 7.0.1.0 - Garmin Ltd or its subsidiaries)
Garmin Express (HKLM-x32\...\{630919DC-A490-4AFF-B2C9-C5FA69D3D742}) (Version: 7.0.1.0 - Garmin Ltd or its subsidiaries) Hidden
Garry's Mod (HKLM\...\Steam App 4000) (Version: - Facepunch Studios)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 84.0.4147.105 - Google LLC)
Google Earth Pro (HKLM\...\{B6EAFE41-5723-40EB-869B-4AF44CA17B35}) (Version: 7.3.3.7699 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.35.451 - Google LLC) Hidden
GUNS UP! (HKLM\...\Steam App 446150) (Version: - Valkyrie Entertainment, LLC)
Guts and Glory (HKLM\...\Steam App 537340) (Version: - HakJak)
Happy Room (HKLM\...\Steam App 550010) (Version: - Mana Potion Studios)
Hello Neighbor 2 Alpha 1 (HKLM\...\Steam App 1364960) (Version: - Eerie Guest)
HWiNFO64 Version 6.24 (HKLM\...\HWiNFO64_is1) (Version: 6.24 - Martin Malik - REALiX)
Intel(R) Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 20.19.15.4624 - Intel Corporation)
Java 8 Update 261 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F64180261F0}) (Version: 8.0.2610.12 - Oracle Corporation)
KB9X Radio Switch Driver (HKLM\...\5AADE1068CF70DD983F763B20CF2CAAB72883915) (Version: 1.1.0.0 - ENE TECHNOLOGY INC.)
Killer Performance Driver Suite UWD (HKLM\...\{B73039F0-7B4C-430F-BC40-C82CA25E13E4}) (Version: 2.2.1471 - Rivet Networks)
KLM (HKLM-x32\...\{4DEA5B85-6C56-45F3-AE00-FED756B0D3B4}) (Version: 1.0.1303.2801 - Micro-Star International Co., Ltd.) Hidden
KLM (HKLM-x32\...\InstallShield_{4DEA5B85-6C56-45F3-AE00-FED756B0D3B4}) (Version: 1.0.1303.2801 - Micro-Star International Co., Ltd.)
Launcher Prerequisites (x64) (HKLM-x32\...\{43a03b9c-4770-409c-a999-587b60700b63}) (Version: 1.0.0.0 - Epic Games, Inc.) Hidden
Launcher Prerequisites (x64) (HKLM-x32\...\{c6c5a357-c7ca-4a5f-9789-3bb1af579253}) (Version: 1.0.0.0 - Epic Games, Inc.) Hidden
Left 4 Dead 2 (HKLM\...\Steam App 550) (Version: - Valve)
Microsoft Edge (HKLM-x32\...\Microsoft Edge) (Version: 84.0.522.52 - Microsoft Corporation)
Microsoft Edge Update (HKLM-x32\...\Microsoft Edge Update) (Version: 1.3.133.5 - )
Microsoft Office 2010 Service Pack 1 (SP1) (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{047B0968-E622-4FAA-9B4B-121FA109EDDE}) (Version: - Microsoft)
Microsoft Office Professional 2010 (HKLM-x32\...\Office14.SingleImage) (Version: 14.0.6029.1000 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 20.124.0621.0006 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{A49F249F-0C91-497F-86DF-B2585E8E76B7}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215 (HKLM-x32\...\{d992c12e-cab2-426f-bde3-fb8c53950b0d}) (Version: 14.0.24215.1 - Microsoft Corporation)
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.23.27820 (HKLM-x32\...\{45231ab4-69fd-486a-859d-7a59fcd11013}) (Version: 14.23.27820.0 - Microsoft Corporation)
Minecraft Launcher (HKLM-x32\...\{E15F69FA-660D-45CC-B28F-6CBC4CAD2091}) (Version: 1.0.0.0 - Mojang)
Neverwinter (HKLM\...\Steam App 109600) (Version: - Cryptic Studios)
NVIDIA 3D Vision Driver 382.05 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 382.05 - NVIDIA Corporation)
NVIDIA Graphics Driver 382.05 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 382.05 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.34.26 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.34.26 - NVIDIA Corporation)
NVIDIA PhysX (HKLM-x32\...\{C5C1C0F0-D62F-4DBF-81D4-D7EF397C228B}) (Version: 9.09.0814 - NVIDIA Corporation)
OBS Studio (HKLM-x32\...\OBS Studio) (Version: 24.0.3 - OBS Project)
Paradox Launcher v2 (HKLM\...\{986898D9-7C26-4E7F-814C-9B5472FA3209}) (Version: 2.0.0.0 - Paradox Interactive)
ph (HKLM-x32\...\{185F9795-9663-4F13-9EF9-307A282ADB5A}) (Version: 1.0.0 - Your Company Name) Hidden
Photodex Presenter (HKLM-x32\...\Photodex Presenter) (Version: - Photodex Corporation)
ProShow Gold (HKLM-x32\...\ProShow Gold) (Version: - Photodex Corporation)
Ravenfield (HKLM\...\Steam App 636480) (Version: - SteelRaven7)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6873 - Realtek Semiconductor Corp.)
Realtek PCIE Card Reader (HKLM-x32\...\{BCDA54F6-C4B6-4519-A09E-FA064A6B4098}) (Version: 6.2.9200.21219 - Realtek Semiconductor Corp.)
Roblox Player for Jonathan Reiss (HKCU\...\roblox-player) (Version: - Roblox Corporation)
Roblox Studio for Jonathan Reiss (HKCU\...\roblox-studio) (Version: - Roblox Corporation)
SCM (HKLM\...\{5172DE8A-2640-474E-B89F-A04A90312A74}) (Version: 10.013.04183 - Application)
SimplePlanes (HKLM\...\Steam App 397340) (Version: - Jundroo, LLC)
Sound Blaster Cinema (HKLM-x32\...\{8801CA65-921A-4CCC-9D63-879D1D0BAA97}) (Version: 1.00.01 - Creative Technology Limited)
Starborne (HKLM\...\{C5FA498D-B21A-46CD-8EC8-2D13A9904C43}) (Version: 1.2.25 - Solid Clouds)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
Streamlabs OBS 0.20.1 (HKLM\...\029c4619-0385-5543-9426-46f9987161d9) (Version: 0.20.1 - General Workings, Inc.)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 19.3.4.193 - Synaptics Incorporated)
Thief Simulator (HKLM\...\Steam App 704850) (Version: - Noble Muffins)
Totally Accurate Battle Simulator (HKLM\...\Steam App 508440) (Version: - Landfall)
Update for Windows 10 for x64-based Systems (KB4023057) (HKLM\...\{32DC821E-4A7D-4878-BEE8-337FA153D7F2}) (Version: 2.63.0.0 - Microsoft Corporation) Hidden
Update for Windows 10 for x64-based Systems (KB4480730) (HKLM\...\{3BAE4496-6F6C-4330-A8AA-B93D3D346FA5}) (Version: 2.53.0.0 - Microsoft Corporation)
UpdateAssistant (HKLM\...\{C4BE7550-ECE1-417D-A787-01266DC1F5A6}) (Version: 1.22.0.0 - Microsoft Corporation) Hidden
Uplay (HKLM-x32\...\Uplay) (Version: 87.0 - Ubisoft)
Video Capture v7.07.0.127 (HKLM-x32\...\Software_Elgato_Video Capture) (Version: 7.07.0.127 - Elgato Systems)
Vulkan Run Time Libraries 1.0.42.1 (HKLM\...\VulkanRT1.0.42.1) (Version: 1.0.42.1 - LunarG, Inc.)
War Thunder (HKLM\...\Steam App 236390) (Version: - Gaijin Entertainment)
Windows Driver Package - Dynastream Innovations, Inc. ANT LibUSB Drivers (04/11/2012 1.2.40.201) (HKLM\...\F9D2A789F9CFF8CEC36B544F53877C80F1F73C46) (Version: 04/11/2012 1.2.40.201 - Dynastream Innovations, Inc.)
Windows Driver Package - Silicon Labs Software (DSI_SiUSBXp_3_1) USB (02/06/2007 3.1) (HKLM\...\D1506E0025B5A3F9EB8270FE81C1EEDD9388B8A2) (Version: 02/06/2007 3.1 - Silicon Labs Software)
Zoom (HKCU\...\ZoomUMX) (Version: 5.0 - Zoom Video Communications, Inc.)

**** End of log ****
 

maristredfox

Thread Starter
Joined
Mar 14, 2008
Messages
75
I should also add that the crashes still keep happening, even with Norton uninstalled (or partially uninstalled).
 

DakBai

Dak
Joined
Jul 15, 2020
Messages
97
I should also add that the crashes still keep happening, even with Norton uninstalled (or partially uninstalled).
Norton does not appear to be in the list (unless I missed it).
You could try 'DISM.EXE /ONLINE /CLEAUP-IMAGE /RESTOREHEALTH' in an elevated cmd prompt THEN run 'sfc /scannow'
More Info
 
Last edited:

Macboatmaster

Trusted Advisor
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DakBai
system file check was alrready run
please see post 8
No you are correct Norton is not in the list, but even with the norton removal tool, sometimes the Norton chnages to the registry to run the norton version of the firewall are not removed and the problem is often found, as it maybe has occurred here.
 

DakBai

Dak
Joined
Jul 15, 2020
Messages
97
DakBai
system file check was alrready run
please see post 8
No you are correct Norton is not in the list, but even with the norton removal tool, sometimes the Norton chnages to the registry to run the norton version of the firewall are not removed and the problem is often found, as it maybe has occurred here.
Sorry, just wanted to make sure it was re-run after DISM.exe (which is supposed to be run first).
 

Macboatmaster

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DakBai

The Microsoft article can be a little misleading, if you simply read it on the basics of what it says
The clue is
Important: When you run this command, DISM uses Windows Update to provide the files that are required to fix corruptions.

The DISM cmd restore health does NOT actually need to be run first, the reason to do so, is to ensure that any files that are required to fix errors found by system file check, are themselves all in order and DISM uses windows updates files to replace any that are found corrupted
As system file check uses the copy file in the windows folder - in the cache, if it finds an error

If that copy file is defective, then system file check cannot of course use it.
The Deployment Imaging Servicing Management cmd attempts to ensure that the files that SFC will use are in order.
As it is the restore health cmd it may also fix an error that sfc would find.

There is actually NO technical reason to run DISM first, from the aspect of the results of system file check.
It is simply presented that way in the Microsoft article, for the reasons I mention above

Please see this
https://www.tenforums.com/tutorials/2895-run-sfc-command-windows-10-a.html
Ten forums - where I also work
and
https://www.thewindowsclub.com/dism-vs-sfc-first-windows-10

So in summary it is not really a question of

Sorry, just wanted to make sure it was re-run after DISM.exe (which is supposed to be run first).
That all said there is no need to say sorry - as there was certainly nothing to apologise for
 

Macboatmaster

Trusted Advisor
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Messages
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maristredfox
Download this please
https://www.malwarebytes.com/adwcleaner/
When you have it on the desktop
right click and click run as admin
BEFORE you scan
go to settings and turn off all except cloud based database
and
under cleaning options ask for confirmation before reboot
TURN those two ON

then scan
if it finds anything allow it to fix the errors

DO NOT select Basic repair if it does NOT find anything

If it finds issues then after the clenaing go to the GUI again and this time click logs on the left side
double click the scan log
notepad will open select all please and paste to reply
do the same please with the clean log

DO NOT DELETE any log files by going to the location shown in C drive, as that will prevent you restoring cleaned files if it should clean a required entry.
 

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