Constant crashing and BSOD on MSi gaming laptop

Macboatmaster

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Open File explorer
This PC
Go to C drive
right click
click properties
click tools
click check on error checking
click scan drive
when complete click
see results
It should then open event viewer - application log
and show you chkdsk result - when you click the chkdsk entry in event viewer

I just want to check that the system is recording the event in event viewer
 

maristredfox

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This is what it said under the chkdsk entry:

Chkdsk was executed in scan mode on a volume snapshot.

Checking file system on C:

Stage 1: Examining basic file system structure ...
720896 file records processed. File verification completed.
Phase duration (File record verification): 3.83 seconds.
9163 large file records processed. Phase duration (Orphan file record recovery): 0.00 milliseconds.
0 bad file records processed. Phase duration (Bad file record checking): 1.65 milliseconds.

Stage 2: Examining file name linkage ...
621 reparse records processed. 888322 index entries processed. Index verification completed.
Phase duration (Index verification): 10.65 seconds.

Phase duration (Orphan reconnection): 1.49 seconds.

Phase duration (Orphan recovery to lost and found): 9.77 milliseconds.
621 reparse records processed. Phase duration (Reparse point and Object ID verification): 12.75 milliseconds.

Stage 3: Examining security descriptors ...
Security descriptor verification completed.
Phase duration (Security descriptor verification): 47.50 milliseconds.
83714 data files processed. Phase duration (Data attribute verification): 1.54 milliseconds.
CHKDSK is verifying Usn Journal...
40842640 USN bytes processed. Usn Journal verification completed.
Phase duration (USN journal verification): 54.02 milliseconds.

Windows has scanned the file system and found no problems.
No further action is required.

372969197 KB total disk space.
129585084 KB in 324766 files.
228132 KB in 83715 indexes.
848057 KB in use by the system.
65536 KB occupied by the log file.
242307924 KB available on disk.

4096 bytes in each allocation unit.
93242299 total allocation units on disk.
60576981 allocation units available on disk.
Total duration: 16.11 seconds (16119 ms).

----------------------------------------------------------------------


Stage 1: Examining basic file system structure ...

Stage 2: Examining file name linkage ...

Stage 3: Examining security descriptors ...
 

Macboatmaster

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SCM (HKLM\...\{5172DE8A-2640-474E-B89F-A04A90312A74}) (Version: 10.013.04183 - Application)
Uninstall that SCM please
It is the cause of a few problems according to the log - the app keeps on failing/hangiing.
It is MSI system control manager
It is not required for the actual system

Event[15169]:
Log Name: Application
Source: .NET Runtime
Date: 2020-08-23T18:59:39.6590000Z
Event ID: 1026
Task: N/A
Level: Error
Opcode: Info
Keyword: Classic
User: N/A
User Name: N/A
Computer: DESKTOP-A9PAU64
Description:
Application: SCM.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ComponentModel.Win32Exception
at System.Windows.Interop.HwndTarget.UpdateWindowSettings(Boolean, System.Nullable`1<ChannelSet>)
at System.Windows.Interop.HwndTarget.UpdateWindowPos(IntPtr)
at System.Windows.Interop.HwndTarget.HandleMessage(MS.Internal.Interop.WindowMessage, IntPtr, IntPtr)
at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
 

maristredfox

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How do I do that?

Also, a friend helped me run Windows Update yesterday and it hasn't crashed since installing three big updates. Did Microsoft fix a bunch of things recently?

He also thought it was odd that my Windows says it's the 2004 version - and it was installed last year, not on June 2. I didn't change anything on June 2 - was this maybe another update?

1599952975332.png
 

Macboatmaster

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The 2004 update cannot have been installed last year as it means the update to the windows version
indicating the year 2020 and the month April albeit it was actually released in May and offered on updates according to a schedule - mainly dependant on your system.
https://docs.microsoft.com/en-us/windows/whats-new/whats-new-windows-10-version-2004
The log you sent shows the install date as
Name : Microsoft Windows 10 Home|C:\WINDOWS|\Device\Harddisk1\Partition4
Version : 10.0.19041
BuildNumber : 19041
OSArchitecture : 64-bit
LocalDateTime : 8/27/2020 6:13:56 PM
LastBootUpTime : 8/26/2020 10:56:43 PM
InstallDate : 6/2/2020 9:00:31 AM
BootDevice : \Device\HarddiskVolume4
SystemDevice : \Device\HarddiskVolume6


Whatever was the cause I pleased you sorted it.
 

maristredfox

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Aaaand, of course it crashed again today.

Plus I still have no virus protection since I can't turn on Windows Firewall. Any ideas there?
 

maristredfox

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Awesome! That turned it on. Thanks!

Any other ideas about the crashing? It's less frequent, but still frequent.
 

Macboatmaster

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Cheers please check in settings update and security - windows security that all checks are green as shown on my screenshot Untitled.png
was that lastest crash a BSOD or an unexpoected shutdown with bsod please
IF BSOD attach dump file please
 

maristredfox

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Yes, all the checks are green.

What's the difference between a BSOD and an unexpected shutdown with BSOD? And how do I find the dump file?
 

Macboatmaster

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Sorry mistype should have read
BSOD or unexpected shutdown without BSOD
Windows
Mini dump
open that folder
right click dump file
hold mouse on send to
choose compressed file on desktop
and the attach to reply
 

maristredfox

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It's always a BSOD, but the error messages vary.

Here's the most recent file in that folder. There are 50 in total, dating back to 19 July 2020.
 

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