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Constant crashing and BSOD on MSi gaming laptop

10K views 63 replies 3 participants last post by  maristredfox 
#1 ·
Hi all,

My MSI gaming laptop crashes randomly, even when no programs are running. I get all kinds of BSOD error messages (see below). Someone in a Facebook group suggested that it was an overheating issue, but the core temps don't get that high. I blew out all the vents anyway, but there wasn't much dust.

I attached a picture at the bottom of the manufacturer label with the serial number, etc. I bought the laptop pre-owned with Windows 8 and upgraded that to Windows 10.

Can someone please help with this annoying problem? Thanks!

IRQL_NOT_LESS_OR_EQUAL
PAGE_FAULT_IN_NONPAGED_AREA
SYSTEM_SERVICE_EXCEPTION - What failed: win32kfull.sys
SYSTEM_SERVICE_EXCEPTION (no file specified)
PFN_LIST_CORRUPT (on a yellow screen of death)
KERNEL_SECURITY_CHECK_FAILURE
DRIVER_IRQL_NOT_LESS_OR_EQUAL - What failed: igdkmd64.sys
DRIVER_IRQL_NOT_LESS_OR_EQUAL - What failed: athw8x.sys
KMODE_EXCEPTION_NOT_HANDLED
DPC_WATCHDOG_VIOLATION
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED - What failed: athw8x.sys
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (no filed specified)
MEMORY_MANAGEMENT
UNEXPECTED_KERNEL_MODE_TRAP
INTERRUPT_EXCEPTION_NOT_HANDLED
KMODE_EXCEPTION_NOT_HANDLED
ATTEMPTED_WRITE_TO_READONLY_MEMORY
DRIVER_OVERRAN_STACK_BUFFER
CRITICAL_STRUCTURE_CORRUPTION

Font Gas Machine Electronic device Display device
 
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#2 ·
1. See if you can run this please
We recommend that you download our free system info utility. When you run it, it will show technical specifications of your computer. Please copy and paste that information and include it with your question below. Thank you!
as requested - when you clicked create new thread.

2. Do you have a USB flash drive available - if so what size is it

3. What please besides the heat - temp question have you tried

4. How long have you been getting so many crashes and BSOD`s
 
#3 ·
Hi - thanks for the reply.

Here's the information from the system utility:
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 19041, Installed 20200602090031.000000-240
Processor: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz, Intel64 Family 6 Model 60 Stepping 3, CPU Count: 8
Total Physical RAM: 32 GB
Graphics Card: NVIDIA GeForce GTX 780M
Hard Drives: C: 355 GB (232 GB Free); D: 917 GB (155 GB Free);
Motherboard: Micro-Star International Co., Ltd. MS-1763, ver REV:0.C, s/n BSS-0123456789
System: American Megatrends Inc., ver MSI_NB - 1072009, s/n FFFFFFFF
Antivirus: Norton 360, Enabled and Updated

I believe my biggest USB flash drive is 16 GB. I can get a bigger one if need be.

I've tried updating the drivers for the ethernet controller and the network adapter to no avail. I also tried uninstalling and reinstalling the ethernet controller and network adapter, but that didn't help either.

This has been happening for about a year.
 
#4 ·
I am reasonably certain you will not believe me but your first suspect is NORTON
With such a wide range of apparent crash causes, it is either that or a possible hardware error.
IF you use such then registry cleaners, system boosters of the make it go faster type, can also be such a cause.

I am about to sign off for this session but I recommend to you that you uninstall Norton
Then reboot the computer and use the included Windows Defender now known as Windows Security centre.

IF you have paid for Norton then make sure you have your licence key or whatever Norton call it to reinstall it - if it proves my suspicions are wrong.
Norton like many 3rd party AV programs do not sit well with windows 10

Use the settings and apps to uninstall Norton.
Shut down and reboot
then run this
https://support.norton.com/sp/en/uk/home/current/solutions/v15972972
shut down again and reboot

Then go settings
update and security
windows security on left pane and then check that the first five items have green check ticks

Then test the system

I expect to be back online about 1800 hrs |UK time
 
#5 ·
I did all of the steps, but in Windows Security, Virus and threat protection is not checked, and I can't turn it on. It just says "Your virus & threat protection is managed by your organization. No active antivirus provider. Your device is vulnerable." (This is my personal computer, not owned by a company.) What should I do here?
 
#6 ·
Do you have any other antispyware or antivirus programs installed from a third party provider.
 
#8 ·
Open a cmd prompt with admin rights
that is type
cmd
in the search bar on the desktop
when it appears above right click and click run as admin
When cmd window opens
type
sfc /scannow
that is sfc (space)/scannow

I do not need the log please just report the results
eg - no errors found
errors found and fixed
errors found and could not be fixed.
 
#10 ·
Check please if the security entry is now ticked green or can be or if the same error is still shown.
 
#12 ·
#14 ·
You must have another firewall installed.
Go back to Settings
Windows Security
click Firewall and Network Protection on main window, then click Manage Providers to the right hand side

It should then change the page and tell you which firewall you are using.
IF it transpires that it is Norton Firewall - did you actually run the Norton uninstall tool I sent you
 
#16 ·
#18 ·
#20 ·
Send me please the results of this
https://www.bleepingcomputer.com/download/minitoolbox/

the mini toolbox
click to check only
installed programs
then click GO
then open txt file on desktop
edit select all
copy and paste to reply please

It will run on windows 10 when you haave it downloaded right click and click run as admin
 
#21 ·
MiniToolBox by Farbar Version: 17-06-2016
Ran by J R (administrator) on 09-08-2020 at 09:42:15
Running from "C:\Users\J**\Downloads"
Microsoft Windows 10 Home (X64)
Model: GT70 2OC/2OD Manufacturer: Micro-Star International Co., Ltd.
Boot Mode: Normal
***************************************************************************

=========================== Installed Programs ============================

4K Capture Utility (HKLM\...\{612038DC-3820-469C-B9D3-74A026D72636}) (Version: 1.6.3.4272 - Elgato Systems)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 20.009.20074 - Adobe Systems Incorporated)
Adobe Flash Player 32 PPAPI (HKLM-x32\...\Adobe Flash Player PPAPI) (Version: 32.0.0.403 - Adobe)
Adobe Photoshop CC 2014 (HKLM-x32\...\{D7A4F897-B20A-42D0-862D-CB5F6DB7391D}) (Version: 15.1 - Adobe Systems Incorporated)
Adobe Premiere Pro CC 2014 (HKLM-x32\...\{07BE616F-9E42-4C90-AF4F-0F32A5B088E7}) (Version: 8.0.1 - Adobe Systems Incorporated)
Amnesia: The Dark Descent (HKLM\...\Steam App 57300) (Version: - Frictional Games)
Among the Sleep (HKLM\...\Steam App 250620) (Version: - Krillbite Studio)
Ansel (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Ansel) (Version: 382.05 - NVIDIA Corporation) Hidden
ANT Drivers Installer x64 (HKLM\...\{C31D139A-5A4A-44A7-9B85-7775CEA60121}) (Version: 2.3.4 - Garmin Ltd or its subsidiaries) Hidden
Audacity 2.3.2 (HKLM-x32\...\Audacity_is1) (Version: 2.3.2 - Audacity Team)
bl (HKLM-x32\...\{2A075BB4-E976-4278-BF3F-E5C6945D84C0}) (Version: 1.0.0 - Your Company Name) Hidden
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Brick Rigs (HKLM\...\Steam App 552100) (Version: - Lukas Rustemeyer)
Canon Utilities CameraWindow DC 8 (HKLM-x32\...\CameraWindowDC) (Version: 8.10.4.24 - Canon Inc.)
Child of Light (HKLM-x32\...\Uplay Install 609) (Version: - Ubisoft)
Cities: Skylines (HKLM\...\Steam App 255710) (Version: - Colossal Order Ltd.)
Clustertruck (HKLM\...\Steam App 397950) (Version: - Landfall)
Core Temp 1.15.1 (HKLM\...\{086D343F-8E78-4AFC-81AC-D6D414AFD8AC}_is1) (Version: 1.15.1 - ALCPU)
Easy Photo Scan (HKLM-x32\...\{756618E1-97CD-4FA0-87EB-67DF4E8EE8ED}) (Version: 1.00.0014 - Seiko Epson Corporation)
Elevated Installer (HKLM-x32\...\{BC4FF911-2F33-4A79-9D59-7E21866C8A09}) (Version: 7.0.1.0 - Garmin Ltd or its subsidiaries) Hidden
Elgato Control Center (HKLM\...\{13C4AD77-3E2C-4CBF-81E6-ECFD1C78D8B3}) (Version: 1.1.2.731 - Elgato Systems)
Elgato Game Capture HD (HKLM\...\{3CE71B3B-F98C-463F-B1ED-F477FD0EB74A}) (Version: 3.70.43.3043 - Elgato Systems GmbH)
Elgato Video Capture (HKLM-x32\...\{E29D0CAD-C1B2-49E5-BAE1-AB75461109A3}) (Version: 1.15.2.119 - Elgato Systems GmbH)
Epic Games Launcher (HKLM-x32\...\{53041896-BE90-4A26-9954-9E9FDC7D4495}) (Version: 1.1.229.0 - Epic Games, Inc.)
Epic Games Launcher Prerequisites (x64) (HKLM\...\{F9C5C994-F6B9-4D75-B3E7-AD01B84073E9}) (Version: 1.0.0.0 - Epic Games, Inc.) Hidden
Epson Connect Printer Setup (HKLM-x32\...\{D9B1D51B-EB56-410D-AEB5-1CCFAC4B6C8C}) (Version: 1.4.2 - Seiko Epson Corporation)
Epson Event Manager (HKLM-x32\...\{49048EBF-3803-4AA4-8943-675E6E8D5B30}) (Version: 3.11.0030 - Seiko Epson Corporation)
Epson Photo+ (HKLM-x32\...\{5874C85E-A911-4A7E-8643-DB2C4322CBBF}) (Version: 3.1.0.0 - Seiko Epson Corporation)
Epson Printer Connection Checker (HKLM-x32\...\{FFA5C174-DB3F-4AFE-B59D-C0FB1744CD76}) (Version: 3.1.0.0 - Seiko Epson Corporation)
Epson ReadyInk Agent (A) (HKLM-x32\...\{A9B4584F-A29E-4880-97E6-1744B4AF2AF8}) (Version: 1.0.2.0 - Seiko Epson Corporation)
Epson Scan 2 (HKLM-x32\...\Epson Scan 2) (Version: - Seiko Epson Corporation)
EPSON Scan OCR Component (HKLM-x32\...\{563B99D8-8895-4E3E-AE8D-15BE8C05F1C1}) (Version: 3.00.04 - SEIKO EPSON Corp.)
Epson ScanSmart (HKLM-x32\...\{7565F1C6-8DDF-4057-9152-2281A66F4BD3}) (Version: 3.4.1 - Seiko Epson Corporation)
Epson Software Updater (HKLM-x32\...\{FD036A57-F81D-4865-AAF0-811558EA76AE}) (Version: 4.5.1 - Seiko Epson Corporation)
EPSON XP-4100 Series Printer Uninstall (HKLM\...\EPSON XP-4100 Series) (Version: - Seiko Epson Corporation)
Epson XP-4100_XP-4105 User’s Guide (HKLM-x32\...\UsersGuideEpson XP-4100_XP-4105 User’s Guide_is1) (Version: 1.0 - Epson America, Inc.)
EpsonNet Print (HKLM\...\{96ED1D58-440C-4345-8FEE-C4781366C67F}) (Version: 3.1.4.0 - SEIKO EPSON Corporation)
Final Draft (HKLM-x32\...\{E8FDC52C-83F4-4A0F-AA65-D0E8C0F3302F}) (Version: 9.1.2.213 - Cast & Crew Production Software, LLC)
Game Capture HD60 S v1.1.0.187 (HKLM-x32\...\Software_Elgato_Game Capture HD60 S) (Version: 1.1.0.187 - Elgato Systems)
Garmin Express (HKLM-x32\...\{414a0118-9b7e-484e-8079-a01bc6d069f8}) (Version: 7.0.1.0 - Garmin Ltd or its subsidiaries)
Garmin Express (HKLM-x32\...\{630919DC-A490-4AFF-B2C9-C5FA69D3D742}) (Version: 7.0.1.0 - Garmin Ltd or its subsidiaries) Hidden
Garry's Mod (HKLM\...\Steam App 4000) (Version: - Facepunch Studios)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 84.0.4147.105 - Google LLC)
Google Earth Pro (HKLM\...\{B6EAFE41-5723-40EB-869B-4AF44CA17B35}) (Version: 7.3.3.7699 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.35.451 - Google LLC) Hidden
GUNS UP! (HKLM\...\Steam App 446150) (Version: - Valkyrie Entertainment, LLC)
Guts and Glory (HKLM\...\Steam App 537340) (Version: - HakJak)
Happy Room (HKLM\...\Steam App 550010) (Version: - Mana Potion Studios)
Hello Neighbor 2 Alpha 1 (HKLM\...\Steam App 1364960) (Version: - Eerie Guest)
HWiNFO64 Version 6.24 (HKLM\...\HWiNFO64_is1) (Version: 6.24 - Martin Malik - REALiX)
Intel(R) Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 20.19.15.4624 - Intel Corporation)
Java 8 Update 261 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F64180261F0}) (Version: 8.0.2610.12 - Oracle Corporation)
KB9X Radio Switch Driver (HKLM\...\5AADE1068CF70DD983F763B20CF2CAAB72883915) (Version: 1.1.0.0 - ENE TECHNOLOGY INC.)
Killer Performance Driver Suite UWD (HKLM\...\{B73039F0-7B4C-430F-BC40-C82CA25E13E4}) (Version: 2.2.1471 - Rivet Networks)
KLM (HKLM-x32\...\{4DEA5B85-6C56-45F3-AE00-FED756B0D3B4}) (Version: 1.0.1303.2801 - Micro-Star International Co., Ltd.) Hidden
KLM (HKLM-x32\...\InstallShield_{4DEA5B85-6C56-45F3-AE00-FED756B0D3B4}) (Version: 1.0.1303.2801 - Micro-Star International Co., Ltd.)
Launcher Prerequisites (x64) (HKLM-x32\...\{43a03b9c-4770-409c-a999-587b60700b63}) (Version: 1.0.0.0 - Epic Games, Inc.) Hidden
Launcher Prerequisites (x64) (HKLM-x32\...\{c6c5a357-c7ca-4a5f-9789-3bb1af579253}) (Version: 1.0.0.0 - Epic Games, Inc.) Hidden
Left 4 Dead 2 (HKLM\...\Steam App 550) (Version: - Valve)
Microsoft Edge (HKLM-x32\...\Microsoft Edge) (Version: 84.0.522.52 - Microsoft Corporation)
Microsoft Edge Update (HKLM-x32\...\Microsoft Edge Update) (Version: 1.3.133.5 - )
Microsoft Office 2010 Service Pack 1 (SP1) (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{047B0968-E622-4FAA-9B4B-121FA109EDDE}) (Version: - Microsoft)
Microsoft Office Professional 2010 (HKLM-x32\...\Office14.SingleImage) (Version: 14.0.6029.1000 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 20.124.0621.0006 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{A49F249F-0C91-497F-86DF-B2585E8E76B7}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215 (HKLM-x32\...\{d992c12e-cab2-426f-bde3-fb8c53950b0d}) (Version: 14.0.24215.1 - Microsoft Corporation)
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.23.27820 (HKLM-x32\...\{45231ab4-69fd-486a-859d-7a59fcd11013}) (Version: 14.23.27820.0 - Microsoft Corporation)
Minecraft Launcher (HKLM-x32\...\{E15F69FA-660D-45CC-B28F-6CBC4CAD2091}) (Version: 1.0.0.0 - Mojang)
Neverwinter (HKLM\...\Steam App 109600) (Version: - Cryptic Studios)
NVIDIA 3D Vision Driver 382.05 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 382.05 - NVIDIA Corporation)
NVIDIA Graphics Driver 382.05 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 382.05 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.34.26 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.34.26 - NVIDIA Corporation)
NVIDIA PhysX (HKLM-x32\...\{C5C1C0F0-D62F-4DBF-81D4-D7EF397C228B}) (Version: 9.09.0814 - NVIDIA Corporation)
OBS Studio (HKLM-x32\...\OBS Studio) (Version: 24.0.3 - OBS Project)
Paradox Launcher v2 (HKLM\...\{986898D9-7C26-4E7F-814C-9B5472FA3209}) (Version: 2.0.0.0 - Paradox Interactive)
ph (HKLM-x32\...\{185F9795-9663-4F13-9EF9-307A282ADB5A}) (Version: 1.0.0 - Your Company Name) Hidden
Photodex Presenter (HKLM-x32\...\Photodex Presenter) (Version: - Photodex Corporation)
ProShow Gold (HKLM-x32\...\ProShow Gold) (Version: - Photodex Corporation)
Ravenfield (HKLM\...\Steam App 636480) (Version: - SteelRaven7)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6873 - Realtek Semiconductor Corp.)
Realtek PCIE Card Reader (HKLM-x32\...\{BCDA54F6-C4B6-4519-A09E-FA064A6B4098}) (Version: 6.2.9200.21219 - Realtek Semiconductor Corp.)
Roblox Player for Jonathan Reiss (HKCU\...\roblox-player) (Version: - Roblox Corporation)
Roblox Studio for Jonathan Reiss (HKCU\...\roblox-studio) (Version: - Roblox Corporation)
SCM (HKLM\...\{5172DE8A-2640-474E-B89F-A04A90312A74}) (Version: 10.013.04183 - Application)
SimplePlanes (HKLM\...\Steam App 397340) (Version: - Jundroo, LLC)
Sound Blaster Cinema (HKLM-x32\...\{8801CA65-921A-4CCC-9D63-879D1D0BAA97}) (Version: 1.00.01 - Creative Technology Limited)
Starborne (HKLM\...\{C5FA498D-B21A-46CD-8EC8-2D13A9904C43}) (Version: 1.2.25 - Solid Clouds)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
Streamlabs OBS 0.20.1 (HKLM\...\029c4619-0385-5543-9426-46f9987161d9) (Version: 0.20.1 - General Workings, Inc.)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 19.3.4.193 - Synaptics Incorporated)
Thief Simulator (HKLM\...\Steam App 704850) (Version: - Noble Muffins)
Totally Accurate Battle Simulator (HKLM\...\Steam App 508440) (Version: - Landfall)
Update for Windows 10 for x64-based Systems (KB4023057) (HKLM\...\{32DC821E-4A7D-4878-BEE8-337FA153D7F2}) (Version: 2.63.0.0 - Microsoft Corporation) Hidden
Update for Windows 10 for x64-based Systems (KB4480730) (HKLM\...\{3BAE4496-6F6C-4330-A8AA-B93D3D346FA5}) (Version: 2.53.0.0 - Microsoft Corporation)
UpdateAssistant (HKLM\...\{C4BE7550-ECE1-417D-A787-01266DC1F5A6}) (Version: 1.22.0.0 - Microsoft Corporation) Hidden
Uplay (HKLM-x32\...\Uplay) (Version: 87.0 - Ubisoft)
Video Capture v7.07.0.127 (HKLM-x32\...\Software_Elgato_Video Capture) (Version: 7.07.0.127 - Elgato Systems)
Vulkan Run Time Libraries 1.0.42.1 (HKLM\...\VulkanRT1.0.42.1) (Version: 1.0.42.1 - LunarG, Inc.)
War Thunder (HKLM\...\Steam App 236390) (Version: - Gaijin Entertainment)
Windows Driver Package - Dynastream Innovations, Inc. ANT LibUSB Drivers (04/11/2012 1.2.40.201) (HKLM\...\F9D2A789F9CFF8CEC36B544F53877C80F1F73C46) (Version: 04/11/2012 1.2.40.201 - Dynastream Innovations, Inc.)
Windows Driver Package - Silicon Labs Software (DSI_SiUSBXp_3_1) USB (02/06/2007 3.1) (HKLM\...\D1506E0025B5A3F9EB8270FE81C1EEDD9388B8A2) (Version: 02/06/2007 3.1 - Silicon Labs Software)
Zoom (HKCU\...\ZoomUMX) (Version: 5.0 - Zoom Video Communications, Inc.)

**** End of log ****
 
#51 ·
SCM (HKLM\...\{5172DE8A-2640-474E-B89F-A04A90312A74}) (Version: 10.013.04183 - Application)
Uninstall that SCM please
It is the cause of a few problems according to the log - the app keeps on failing/hangiing.
It is MSI system control manager
It is not required for the actual system

Event[15169]:
Log Name: Application
Source: .NET Runtime
Date: 2020-08-23T18:59:39.6590000Z
Event ID: 1026
Task: N/A
Level: Error
Opcode: Info
Keyword: Classic
User: N/A
User Name: N/A
Computer: DESKTOP-A9PAU64
Description:
Application: SCM.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ComponentModel.Win32Exception
at System.Windows.Interop.HwndTarget.UpdateWindowSettings(Boolean, System.Nullable`1<ChannelSet>)
at System.Windows.Interop.HwndTarget.UpdateWindowPos(IntPtr)
at System.Windows.Interop.HwndTarget.HandleMessage(MS.Internal.Interop.WindowMessage, IntPtr, IntPtr)
at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
 
#26 ·
DakBai
system file check was alrready run
please see post 8
No you are correct Norton is not in the list, but even with the norton removal tool, sometimes the Norton chnages to the registry to run the norton version of the firewall are not removed and the problem is often found, as it maybe has occurred here.
 
#29 ·
maristredfox
Download this please
https://www.malwarebytes.com/adwcleaner/
When you have it on the desktop
right click and click run as admin
BEFORE you scan
go to settings and turn off all except cloud based database
and
under cleaning options ask for confirmation before reboot
TURN those two ON

then scan
if it finds anything allow it to fix the errors

DO NOT select Basic repair if it does NOT find anything

If it finds issues then after the clenaing go to the GUI again and this time click logs on the left side
double click the scan log
notepad will open select all please and paste to reply
do the same please with the clean log

DO NOT DELETE any log files by going to the location shown in C drive, as that will prevent you restoring cleaned files if it should clean a required entry.
 
#31 ·
maristredfox
Download this please
https://www.malwarebytes.com/adwcleaner/
When you have it on the desktop
right click and click run as admin
BEFORE you scan
go to settings and turn off all except cloud based database
and
under cleaning options ask for confirmation before reboot
TURN those two ON

then scan
if it finds anything allow it to fix the errors

DO NOT select Basic repair if it does NOT find anything

If it finds issues then after the clenaing go to the GUI again and this time click logs on the left side
double click the scan log
notepad will open select all please and paste to reply
do the same please with the clean log

DO NOT DELETE any log files by going to the location shown in C drive, as that will prevent you restoring cleaned files if it should clean a required entry.
Scan log:
# -------------------------------
# Malwarebytes AdwCleaner 8.0.7.0
# -------------------------------
# Build: 07-22-2020
# Database: 2020-07-20.1 (Cloud)
# Support: https://www.malwarebytes.com/support
#
# -------------------------------
# Mode: Scan
# -------------------------------
# Start: 08-11-2020
# Duration: 00:00:17
# OS: Windows 10 Home
# Scanned: 31837
# Detected: 12

***** [ Services ] *****

No malicious services found.

***** [ Folders ] *****

Adware.SearchProTools C:\ProgramData\US-Media Capital
Adware.Tuto4PC C:\Program Files (x86)\Multitimer
PUP.Optional.MarginTrade C:\Program Files (x86)\Margin Trade

***** [ Files ] *****

No malicious files found.

***** [ DLL ] *****

No malicious DLLs found.

***** [ WMI ] *****

No malicious WMI found.

***** [ Shortcuts ] *****

No malicious shortcuts found.

***** [ Tasks ] *****

Adware.SearchProTools C:\Windows\System32\Tasks\SEARCHTOOLS

***** [ Registry ] *****

Adware.SearchProTools HKCU\Software\US-Media Capital
Adware.SearchProTools HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{4BD814BB-8E8D-4242-8CBC-EA1FE053E5AF}
Adware.SearchProTools HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\SearchTools
PUP.Optional.InstallCore HKCU\Software\csastats
Trojan.Agent HKCU\Software\Microsoft\Windows\CurrentVersion\Run|SysHelper
Trojan.Agent HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{CA185F39-49A6-4549-BC4B-3FA08CB674DE}
Trojan.Agent HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{CA185F39-49A6-4549-BC4B-3FA08CB674DE}
Trojan.Agent HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Time Trigger Task

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries found.

***** [ Chromium URLs ] *****

No malicious Chromium URLs found.

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries found.

***** [ Firefox URLs ] *****

No malicious Firefox URLs found.

***** [ Hosts File Entries ] *****

No malicious hosts file entries found.

***** [ Preinstalled Software ] *****

No Preinstalled Software found.

########## EOF - C:\AdwCleaner\Logs\AdwCleaner[S00].txt ##########

Clean log:
# -------------------------------
# Malwarebytes AdwCleaner 8.0.7.0
# -------------------------------
# Build: 07-22-2020
# Database: 2020-07-20.1 (Cloud)
# Support: https://www.malwarebytes.com/support
#
# -------------------------------
# Mode: Clean
# -------------------------------
# Start: 08-11-2020
# Duration: 00:00:01
# OS: Windows 10 Home
# Cleaned: 12
# Failed: 0

***** [ Services ] *****

No malicious services cleaned.

***** [ Folders ] *****

Deleted C:\Program Files (x86)\Margin Trade
Deleted C:\Program Files (x86)\Multitimer
Deleted C:\ProgramData\US-Media Capital

***** [ Files ] *****

No malicious files cleaned.

***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

Deleted C:\Windows\System32\Tasks\SEARCHTOOLS

***** [ Registry ] *****

Deleted HKCU\Software\Microsoft\Windows\CurrentVersion\Run|SysHelper
Deleted HKCU\Software\US-Media Capital
Deleted HKCU\Software\csastats
Deleted HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{CA185F39-49A6-4549-BC4B-3FA08CB674DE}
Deleted HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{4BD814BB-8E8D-4242-8CBC-EA1FE053E5AF}
Deleted HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{CA185F39-49A6-4549-BC4B-3FA08CB674DE}
Deleted HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\SearchTools
Deleted HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Time Trigger Task

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries cleaned.

***** [ Chromium URLs ] *****

No malicious Chromium URLs cleaned.

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries cleaned.

***** [ Firefox URLs ] *****

No malicious Firefox URLs cleaned.

***** [ Hosts File Entries ] *****

No malicious hosts file entries cleaned.

***** [ Preinstalled Software ] *****

No Preinstalled Software cleaned.

AdwCleaner[S00].txt - [2487 octets] - [11/08/2020 21:11:51]

########## EOF - C:\AdwCleaner\Logs\AdwCleaner[C00].txt ##########
 
#30 ·
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