Constant dropping and researching for IP address

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Sand836

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Joined
Feb 11, 2006
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27
Just switched over to Charter internet from DSL and ever since my computer connects to the internet but continuously drops and I get "Acquiring IP adress". It connects and stay on for a minute or so then drops again. It always comes back but is constantly interrupting. This computer is hard wired desk top. I have to wireless laptops that have no problem at all. It's very annoying.
 

etaf

Wayne
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Joined
Oct 2, 2003
Messages
65,454
Is this new problem since switching to charter internet , did you get a new router etc , did the wired pc work perfectly on the old setup ?

Will you post the following when its working all OK and then repeat ALL the tests when it disconnects and post here
------------------------------------------------------------------------
{ipconfig /all}
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
We would like to see the results from ipconfig /all post back the results here
-> Start
-> (XP - enter the following in the RUN box)
cmd /k ipconfig /all
-> (Vista or Windows 7 - enter the following in the Search box)
cmd /k ipconfig /all

A black box will appear on the screen -
rightclick in the box
select all
enter
control key + C key - to copy

then reply here and
control key + V to paste
------------------------------------------------------------------------
{Ping Tests}
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

Start> Run {search bar in Vista}> CMD to open a DOS window and type:

Type the following command
Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping google.com
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping 209.183.226.152
post back results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
------------------------------------------------------------------------
 

Sand836

Thread Starter
Joined
Feb 11, 2006
Messages
27
Here you go


Windows IP Configuration

Host Name . . . . . . . . . . . . : SANDI-7MKZBKMVE
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Cont
roller
Physical Address. . . . . . . . . : 00-11-11-4C-AE-5A
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.0.10
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 66.189.0.100
24.159.64.23
24.247.24.53
Lease Obtained. . . . . . . . . . : Sunday, January 02, 2011 5:05:26 PM
Lease Expires . . . . . . . . . . : Sunday, January 02, 2011 6:05:26 PM

C:\Documents and Settings\Sandi Mercier>
 

Sand836

Thread Starter
Joined
Feb 11, 2006
Messages
27
Forgot to mention that yes it was working fine prior to switching from DSL to Cable but it's an older Dell desktop.
 

etaf

Wayne
Moderator
Joined
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Messages
65,454
do you have a separate modem and router ?
how often does it disconnect ?
 
Joined
Oct 26, 2001
Messages
57,793
Maybe your firewall needs rights for the new network (the new ISP) to get out and renew the IP address.
 

Sand836

Thread Starter
Joined
Feb 11, 2006
Messages
27
Sorry not answering all of your questions - trying to do multiple things at one. Combined router and modem
 

etaf

Wayne
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Joined
Oct 2, 2003
Messages
65,454
do all the ipconfig /all and the three ping tests and then repeat when disconnects - see post #2
 

Sand836

Thread Starter
Joined
Feb 11, 2006
Messages
27
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Sandi Mercier>ping 192.168.0.10

Pinging 192.168.0.10 with 32 bytes of data:

Reply from 192.168.0.10: bytes=32 time<1ms TTL=128
Reply from 192.168.0.10: bytes=32 time<1ms TTL=128
Reply from 192.168.0.10: bytes=32 time<1ms TTL=128
Reply from 192.168.0.10: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.0.10:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\Sandi Mercier>
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,454
That was NOT one of the ping tests
the one I need to see is to the default gateway
ping 192.168.0.1

and the other two tests and also more important - need to know when they where down - when it was working correctly or when it was disconnected
 

Sand836

Thread Starter
Joined
Feb 11, 2006
Messages
27
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Sandi Mercier>ping google.com
Ping request could not find host google.com. Please check the name and try again
.

C:\Documents and Settings\Sandi Mercier>ping google.com

Pinging google.com [72.14.204.103] with 32 bytes of data:

Reply from 72.14.204.103: bytes=32 time=37ms TTL=54
Reply from 72.14.204.103: bytes=32 time=26ms TTL=54
Reply from 72.14.204.103: bytes=32 time=24ms TTL=54
Reply from 72.14.204.103: bytes=32 time=24ms TTL=54

Ping statistics for 72.14.204.103:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 24ms, Maximum = 37ms, Average = 27ms

C:\Documents and Settings\Sandi Mercier>
 

Sand836

Thread Starter
Joined
Feb 11, 2006
Messages
27
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Sandi Mercier>ping 209.183.226.152

Pinging 209.183.226.152 with 32 bytes of data:

Destination host unreachable.
Destination host unreachable.
Destination host unreachable.
Destination host unreachable.

Ping statistics for 209.183.226.152:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Sandi Mercier>
 

Sand836

Thread Starter
Joined
Feb 11, 2006
Messages
27
It disconnects so fast and reconnects quickly so I'm having a hard time catching it when it's disconnected.
 
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