Solved Consumer Cellular Phones And Change In Service

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connie189

Thread Starter
Joined
Nov 6, 2018
Messages
131
Hi,

Hubby and I both purchased "smart phones" from Consumer Cellular three years ago.

I didn't like the phone; CC also said the phone numbers were never used. However, I kept battling continous calls/messages from other people.
My phone also seemed to be "pre-programmed" (best way I can put it). The accounts available on the phone (Facebook, etc.) had all been set up to pull up
dirt bike interests. I thought that odd.

I finally gave up and decided to get the CC Doro phone. So far, no real problems.

Today, I get this email:

Dear Constance xxxxx,

Across the entire country, wireless network providers are completing major improvements to their networks and cellular towers to deliver faster connections and higher call quality via new 4G and 5G services.
To create the bandwidth required for these new services, these providers are phasing out older 3G service, which your current cellphone uses. Unfortunately, this means that you—and 3G cellphone users on all carriers across the country—will soon be unable to make or receive calls without upgrading to a newer phone that is 4G or 5G compatible.
We’re honored that you’ve chosen Consumer Cellular for your wireless needs, and we want to make the transition to a new phone easy and affordable for you. You can upgrade today to the ZTE Avid 579 smartphone for just $60.

ZTE AVID 579 SMARTPHONE

ZTE Avid 579 Smartphone


5.45" HD+ Display
8MP Rear, 2MP Front Cameras
32GB Internal Storage
Supports 4G LTE
Upgrade now for $60

Act within 30 days to avoid any interruption to your wireless service.
To fully enjoy the benefits that 4G and 5G services will deliver, you can opt to switch to any phone we offer. Our wide selection includes compatible devices for every type of user and budget, including smartphones from leading manufacturers like Apple, Samsung, and Motorola.
Please don’t delay: visit us online or call us at (800) 383‑5580 today. We’ll be happy to help you get started with the phone that’s just right for your needs.
We look forward to keeping you connected—and delighted—with the outstanding and affordable wireless service you’ve come to expect from Consumer Cellular for many years to come.
Sincerely,
Consumer Cellular Customer Service
At first, I thought they were referencing my old "smart phone" but it turns out after my husband called on it, they were referring to his phone and not my Doro flip phone.

This doesn't make sense to me; they said my phone was already 4G equipped and didn't have to be replaced. The Doro phones are older than the smart phones they sell. I would think the Doro would be the one needing updating?

Would anyone here have heard of the upgrading CC is writing about?

Thanks! :)
 
Last edited by a moderator:

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
81,768
Would anyone here have heard of the upgrading CC is writing about?
Not until I read your post. Would have guessed that 3G was already dead. But, a quick search shows that all providers are leaving 3G by early 2022.
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
121,921
I've removed all of the unnecessary formatting in your post which probably carried over from the email and displayed everything in tables. I also removed your last name since I'm not sure you want to publish your full name on the Internet. :)
 

plodr

Liz
Joined
Jun 27, 2014
Messages
25,978
My husband's old flip (which was mine and is from about 2005) will cease to work on January 1, 2022. Tjis is one of the last companies to retire 3G. (It was Virgin Mobile, moved to Sprint, then to Boost and finally Boost was bought out by Dish. I hear it will be acquired by AT&T in October!)
https://www.fcc.gov/consumers/guides/plan-ahead-phase-out-3g-cellular-networks-and-service

Someone I know with Verizon had to get 2 new phones in 2020.
You can use an old smart phone without cell service. Remove the SIM card. You'll get an error but the phone will be able to use wifi. You can use it as a camera, music player, etc. No need to throw it out just because you can't make calls over the old cell netowrk.

My husband doesn't want a smart phone; he wanted another flip phone. I decided not to go with Boost for him.
I went with Tracfone and the LG Classic flip.

It sounds like you were given a recycled phone number from Consumer Cellular, despite what they told you. I might be a new phone but not a new number.
 

connie189

Thread Starter
Joined
Nov 6, 2018
Messages
131
That's a great idea on re-using the phones. Thanks!

We are trying to figure out what we want to do. I guess hubby better hurry because he's gonna be cut off soon. :)
 

plodr

Liz
Joined
Jun 27, 2014
Messages
25,978
When we first had a phone (it wasn't smart). We kept it near our car keys. Whoever went out alone, grabbed the phone.
You could do that until you decide on another phone. It isn't the best way to do things but I don't like to be forced into making quick decisions. I like reading reviews on hardware before I buy. I also asked two people one with Consumer Cellular and one with Tracfone what phone he/she was using and if he/she liked it.
 
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