Solved Control of Computer

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ottiliegirl

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Joined
Jun 23, 2011
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233
This problem is occuring on a different computer than I am logged in on.

The computer is running the most current version of Windows 10. I use GoogleChrome as my browser. Yesterday I was looking for directions to a location and wanted to download them. Wwhen I got to the site to download them I was instructed to click on DOWNLOAD to "install the map" and get the printed directions. I never got the map. When I tried to go back to Google it was no longer active and had been replaced by "BING". Everytime I tried to select the file I wanted to go to - Bing sends me right back to the map page. So I shut down the system and restarted. Again it loaded Bing.and brought me right back to the last screen I had seen and kept doing it no matter what file I wanted. I restarted again and instead of using any icons I typed in the URL site I wanted to get to. I activated CCleaner and ran that. Then I had to shut down again and ran Malwarebytes. After looking at the 79 infections it found, more than half of them included the words about "Chrome user extensionss".. I don't know if this is significant but I do remember seeing something about the word "extensions" when I was tyring to get those maps. When I checked control panel, nothing new has been added to my system. . So right now my computer is useless. I would appreciate any help you can think of. Thank you.
 
Joined
Aug 23, 2018
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You have to be more careful downloading files from unknown websites. Always check the address you're visiting. There are many scams that change some letter in url and you don't even notice it as the website looks exactly the same as the original one.
One more point about CCleaner - if you hadn't seen it's infected on its own - just look through some news about it and better uninstall it. I think there are other similar programs that will not do any hard to your PC.
 
Joined
Sep 21, 2007
Messages
11,985
The extensions are inside Chrome. Go look for them from the Chrome top right menu, Then disable all the extensions - you can re-enable them one by one later.
 

ottiliegirl

Thread Starter
Joined
Jun 23, 2011
Messages
233
Thank you all for your help. I appreciate your input and will take careful use in the future.
I am thankful my computer is back in working order.
 
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