Control Panel Missing

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Thread Starter
Nov 6, 2007
I just realized that the Control Panel is missing from Start -> Settings. It was there only two days ago, but now I can't find it anywhere. I am running Windows XP Home Edition on a hp pavilion zv5000. Below is the most recent HijackThis log file -

Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 12:09:23 PM, on 11/6/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\WS_FTP Pro\ftpsched.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\Linksys\Wireless-G Notebook Adapter\NICServ.exe
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\Program Files\Linksys\Wireless-G Notebook Adapter\Gcc.exe
C:\Program Files\Linksys\Wireless-G Notebook Adapter\OdHost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\HijackThis\HiJackThis_v2.exe

O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.5\NppBho.dll
O2 - BHO: Ipswitch.WsftpBrowserHelper - {601ED020-FB6C-11D3-87D8-0050DA59922B} - C:\PROGRA~1\WS_FTP~1\wsbho2k0.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.1.615.5858\swg.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Show Norton Toolbar - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.5\UIBHO.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: AutorunsDisabled
O4 - Global Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O4 - Global Startup: Wireless-G Notebook Adapter.lnk = C:\Program Files\Linksys\Wireless-G Notebook Adapter\Gcc.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: Microsoft WFC Forms Designer - file://E:\SOFTWARE\ZRETAI~1\MICROS~1.0\VJ98\
O16 - DPF: Visual Studio 6 Extensibility Libraries - file://E:\SOFTWARE\ZRETAI~1\MICROS~1.0\VJ98\
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Ipswitch WS_FTP Queue (ftpqueue) - Ipswitch, Inc., 81 Hartwell Ave, Lexington MA 02421 - C:\Program Files\WS_FTP Pro\ftpsched.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: NICSer_WPC54G - Unknown owner - C:\Program Files\Linksys\Wireless-G Notebook Adapter\NICServ.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

End of file - 7766 bytes


Thread Starter
Nov 6, 2007
I just tried to adjust my clock by clicking the time in the system tray (bottom right of screen). I got the following double-popup message -

"This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator."

I don't know, but I have a suspicion that this may be related to the problem that I am having.
Apr 30, 2007
After almost 13 years of battling security problems on Windows machines, I'm finally seeing the light of day and recommending Mac's and Linux for many computer users.

However, I've also learned that when it comes to spyware/adware, if it takes more than an hour to troubleshoot and solve, you will be WAY AHEAD of the game to:

1. Backup your data
2. Reformat the system
3. Install GOOD security software BEFORE connecting to the Internet (I like AVG, SpyBot Search & Destroy, Super Anti-spyware, and the best tool against Spyware: Mozilla Firefox)
4. Keep your security software updated as well as Windows patches

Battling spyware can be a long and frustrating experience, and with extreme infections, you will NEVER get the system back to normal without doing the above steps. So, know when to say when and save yourself some grief and get back to a usable computer quicker.


Thread Starter
Nov 6, 2007
Thanx HelpMerick, however your post was not much help. I had just reformatted my drive last week due to a virus that I picked up somewhere along the way. I am running Norton 360 for antivirus security and firewall. Also have AVG installed and run it once per day.

I went to a seemingly harmless advertising website a couple of days ago that loaded a bunch of porn pop-unders. AVG alerted me to trojan horses at that time, so I quickly exited - but too late, unfortunately.

I think that I'll hold off on reformatting again until I hear back from someone with a little more experience in matters such as this.
Apr 30, 2007
Holy crap...Norton 360 is one of the worst security software packages on the market. And running it side-by-side with AVG (which I do like and recommend) can cause not only the two to be conflicting, but will definitely slow down your your system.

I've been helping folks for 12 years with problems like yours and as I pointed out in my post, even if you have just reformatted, you can get to a usable computer MUCH faster and with less head and heart ache by following my advice...especially Step #3.

No problem waiting for other advice...but while you do, your problems will escalate. Spyware is a nasty, insidious problem that never gets 100% fixed without reformatting. I learned a long time ago, that I can troubleshoot and chase a spyware problem for 2-4 hours and get the computer 98% fixed or, I can bite the bullet and follow the steps I outlined for you.

Good luck, and I hope you get your problem fixed soon.
Nov 8, 2007
First off Helpmerick hit the nail on the head with the AVG and Norton conflictions. Running two anti-viruses is not, and probably never will be, a good idea. As far as I'm concerned remove norton altogether and let AVG do the work. Use Norton Removal tool found on Symantec's website to accomplish this.
I would then download ccleaner and run the full temp files cleanup (to speed up vscan times and possibly clear out any remaining malicious files). I would also download AVG's anti-rootkit scanner and run that (as well as a full system virus scan). Then, download the newest version of dial-a-fix (google it), and then try running the "repair permissions" tool as well as an sfc purge and scan.

if this doesn't solve your problems, then do the full reload as Helpmerick said. good luck.

if you have any questions about any of the steps feel free to ask.


Thread Starter
Nov 6, 2007

Okay, Norton 360 will be doing a 360 from my harddrive. Thanx for the heads-up. I just purchased it last week when I discovered that I had to reformat the darned drive. Will try geehawk's suggestions and see what happens.

Thanx to the both of you for your help.

-- Roy


Thread Starter
Nov 6, 2007
Still no control panel.

* I used the Norton Remove utility to completely remove Norton 360.
* Downloaded AVG Anti-Rootkit and ran a complete scan. No rootkits detected.
* Got a license for AVG Professional and downloaded the latest files, then ran a complete scan. No threats detected.
* Installed and ran ccleaner as recommended above.
* Installed and ran Dial-a-fix for "repair permissions", SFC purge, and SFC scan.

Note that when I ran SFC Scan, I was prompted as follows -
"Insert your Windows XP Professional Service Service Pack 2 CD now."

I don't have such a CD! I am running XP Home Edition ServicePack 1.

Also, I rebooted. Now, my computer completely skips the user selection screen (which I like). However, I still can't get to my control panel, or adjust the time-date on my computer.


Thread Starter
Nov 6, 2007
I found another thread where the same problem was occurring. The poster used ComboFix and his problems were resolved. I gave it a try and now my problems appear to be resolved as well.

Thanx to those who offered help.

-- Roy
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