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Cookies are being blocked?

Discussion in 'Web & Email' started by helpme123, Jan 3, 2013.

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  1. helpme123

    helpme123 Thread Starter

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    Hi guys,

    I have a website which has been up and running for a few years. I rather keep the web site anonymous. In order to access our website your browser needs to accept third party cookies. If the browser blocks cookies the client will receive a message asking them to activate cookies.


    We haven’t made any changes on our website in over a year. However, in the last 3 weeks or so I have had a few clients (less than 1%) who have had issues with cookies. From past experience, sample adding our web site as a trusted website in IE solved the problem. But for theses few clients it doesn’t solve the problem. We also tried opening IE in safe mode and the problem persists. What I also found strange is the client has the same problem using other browsers such as FF and Google Chrome.

    My question is, are there software programs, anti-virus programs or anti-spyware which by default block cookies. Or this a simple case, where theses clients have a virus on their computers?

    Thank you in advance
     
  2. Phantom010

    Phantom010 Trusted Advisor

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    This type of error will occasionally occur when computer date and time aren't correct.
     
  3. helpme123

    helpme123 Thread Starter

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    I verified the date/time. They are both up to date.
     
  4. Phantom010

    Phantom010 Trusted Advisor

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    It may depend on your website, or ads it may be containing. If some clients are using software like Spybot S&D or SpywareBlaster, they may be blocking ads and cookies coming from their huge ad server blacklist.
     
  5. helpme123

    helpme123 Thread Starter

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    There are no ads on our websites. I will see if they have software like Spybot S&D or SpywareBlaster which would deleting block cookies (Live).
     
  6. hewee

    hewee

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    A hosts file may be blocking things too.
     
  7. Phantom010

    Phantom010 Trusted Advisor

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    That's possible too. Like the MVPS HOSTS file, which will block a lot of third party cookies.

    Can you have your clients check their HOSTS file?
     
  8. hewee

    hewee

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    Also Spybot S&D has the Globe Host or something like that and it's a hosts file. Some firewalls and or anti-malware programs could also block sites.
    I know Online Armor and Emsisoft Anti-Malware could.

    Also if it is in an host file it can be listed twice.
    Like this here where your also have the www. added
    3PartySite.com
    www.3PartySite.com
     
  9. helpme123

    helpme123 Thread Starter

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    Can you tell me how I can check the host file? And what exactly should I be looking for? Thanks in advance.
     
  10. Phantom010

    Phantom010 Trusted Advisor

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    Browse to:

    C:\WINDOWS\system32\drivers\etc

    Click on hosts.

    Choose Notepad from the list of programs to open the file with.


    Here are the default HOSTS files, depending on your operating system:

    http://support.microsoft.com/kb/972034

     
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