Corel PaintShop Pro x4

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RED CLOUD

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Joined
Oct 16, 2004
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165
Dear Friends,

Eleven months ago I purchased the above software, the warranty period lasted 90 days. Subsequent to that period updates became available, especially service pack two, which is offered as a free download when I open the programme. When I try to download and install the update it completes 99% but then fails with the following long error message :-
Error 1935. An error occured during the installation of assembly component (5617BF-49-9195-4c35-B9AD-F8D165- DE225BB) A RESULT OX800700B7.

Trying to deal with Corel Technical support has proved a nightmare, you do not seem easily to be able to contact them on the telephone and if you try to use their web site you are asked for a code which I did not have. In desperation I phoned the Sales Line who said I could have the code if I purchased a "ticket" for £19 sterling. I can understand the 90 day warranty applying to the original purchase, but was surprised to be asked to pay for a problem with updates well after the 90 days. I am not adverse to paying the fee but my experiences with Corel on this matter have proved such a hassle I am reluctant to deal with them over the internet.

I have version V 14.1.0.5 of the software and my O.S. is Windows XP Home edition. I wonder please whether any other member has come across this error message and has any idea how to overcome it.

Thank you,
Red Cloud
 

dvk01

Derek
Retired Moderator Retired Malware Specialist
Joined
Dec 14, 2002
Messages
56,452
that is normally a net framework error & not anything to do with Corel itself

try the steps listed here
http://support.microsoft.com/kb/926804

frequently it means that you don't have the right version of net framework, that the program is looking for & it can't auto-install it, so you need to manually install it, either via windows update or downloading the correct version from Microsoft download center
 

RED CLOUD

Thread Starter
Joined
Oct 16, 2004
Messages
165
Dear Derek,

Thank you for your prompt and kind reply, I did not realise that the problem was "wider" and not specific to the Corel software. Your information led me to search in Google for "1935 Errors" the results were an eye opener ! My Windows Updates are fully up to date but I noticed that most of the results on Google suggested using a "1935 Error Repair Tool". I downloaded one called RegCurePro (version 3.1.2) from a company called ParetoLogic.com, then ran the scan. I was really surprised by the result, it came up with 3,880 issues, over 250 system problems, a few privacy problems and nearly all the rest listed as Junk Files. When the scan finished it advised to press the Fix All button.

I am a silver surfer and not that knowledgeable about computers but find this web site exremely helpful and understand from many posts that you have to be very careful about using Registry Cleaners, especially if like me you have little technical knowledge. As a result I declined to press the Fix All button and abandoned the process, hoping that other members may have more suggestions to make.

Regards,
Red Cloud
 

dvk01

Derek
Retired Moderator Retired Malware Specialist
Joined
Dec 14, 2002
Messages
56,452
don't use any registry cleaner as that is an almost guaranteed way to totally muck up the computer
 

RED CLOUD

Thread Starter
Joined
Oct 16, 2004
Messages
165
Derek,

Thanks very much, I certainly will not use it !!

Regards,

Red Cloud
 
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