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Corrupted powerline

Discussion in 'Hardware' started by Jimboboran, Aug 8, 2019.

  1. Jimboboran

    Jimboboran Thread Starter

    Joined:
    Aug 8, 2019
    Messages:
    1
    My son has removed the power cable to the pc and when he has restarted the pc we now have the blue screen of death not sure how to reset pc to factory settings or that it'll even help please can I have some advice

    Many thanks the Burgess Family
     
  2. cwwozniak

    cwwozniak Trusted Advisor Spam Fighter

    Joined:
    Nov 28, 2005
    Messages:
    62,615
    First Name:
    Chuck
    Hi Jimboboran, and welcome to TSG.

    I may not be able to solve the problem, but it would help us to help you if you gave us a few more details.

    1) Are we safe to assume the power cord was disconnected while a desktop computer was running?

    2) What operating system is used on the computer? Did the computer come with that version installed or was it an earlier version and upgraded?

    3) Did the blue screen text say that the computer needed to be restarted right away or after Windows completed one or more tasks? If so, did the same or different blue screen message appear after the restart?

    4) Does the blue screen say any specific task could not be found or completed? If so, what did it say? Was any specific error code number given? You can submit a legible photo of the screen as an attachment instead of trying to copy it all down.

    5) What are the brand and exact model number of the computer?
     
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