Could Avast freeze my PC as soon as I work in Word?

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Maurits

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Joined
Mar 22, 2017
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4
Dear person!

Around March 15, Microsoft Update installed a lot of new files, Avast installed a new version of the program and Skype updated itself. Since then, Working in Word had become hell. My PC would freeze after ten minutes, every time. Sometimes Word crashed or Windows crashed.

This is what I did or noticed to find the source of the trouble:

* System reset to March 15. Problem seemed gone. Then I had a Skype talk, before which Skype updated itself (again). When I answered the first call, my PC crashed, but that was the only time trouble trouble happened. However, the same trouble re-appeared.

* If Word makes trouble, one would suspect the Microsoft updates, but those were undone. Skype and Avast did redo the updates.

* As long as I have no Word file(s) open, I have no trouble.

* I undid Word background save. It made no difference. Using Word still froze my PC after a couple of minutes.

* Then I disabled Avast and started working in Word. All problems were gone. Does that not prove that Avast creates the problem??

* Regularly, I have 150 tabs open in Google Chrome and 60 in Firefox at the same time. Could that strain Avast so that I couldn't deal with Word anymore? I doubt it because I tried Word with Avast and without Chrome and Firefox open and the PC still froze within 10 minutes, repeatedly.

However, when I write, I typically search the Internet, which I won't do without protection. So now I can only write in Word with the Internet closed (and pausing Avast). This is not acceptable.

I'm using Avast for many years and don't want to change. However, is Avast the source of my trouble? What can I do to find out more and/or solve this?

Thanks.

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5-6600 CPU @ 3.30GHz, Intel64 Family 6 Model 94 Stepping 3
Processor Count: 4
RAM: 16280 Mb
Graphics Card: Intel(R) HD Graphics 530, 1024 Mb
Hard Drives: C: 223 GB (130 GB Free);
Motherboard: ASUSTeK COMPUTER INC., H110M-C
Antivirus: Avast Antivirus, Enabled and Updated
 
Last edited:

lochlomonder

Colin
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Spam Fighter
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Jul 24, 2015
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There have been problems recently with an update causing issues on PCs, although I believe this affected mostly 32-bit machines. I used to use Avast back in the day, but I found it caused too many issues and moved on from it.

You might want to check out their forum and see if there's any pertinent information on there relating to your issue.
 

Maurits

Thread Starter
Joined
Mar 22, 2017
Messages
4
Well, for starters, I am not such a PC wiz at all.

Many years ago, I got a major attack on my computer while I was supposedly protected by a major anti-virus program. Cost a lot of money to get my files back.
Avast I have now for a decade and it keeps me out of trouble. Why should I change?
What does disturb me though, is that I posted my problem on Avast's forum and then I got two program updates in quick succession (which is unusual) and was hopeful that they'd taken away the bug but they didn't. And no one reacted to my post there.

You sound like Avast is such a bad alternative. Don't all of them have their down sides? Are there one or two free anti-virus programs that do stand out?
 
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