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"Could not open INSTALL.LOG file"

Discussion in 'Virus & Other Malware Removal' started by ottage, Sep 20, 2004.

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  1. ottage

    ottage Thread Starter

    Joined:
    Jan 20, 2004
    Messages:
    98
    there are a few programs i want to delete but i cant. 1 is the weather channel desktop weather thing which i dont like and wanted to delete. i tried to unistall it but it wouldnt let me. so i tried just deleting everything and it starts up when i boot up my computer. i search for it again and there nothing. there are a few other things i cannot delete because of this "could not open INSTALL.LOG file" popup. what do i do? I will post a HijackThis log..
     
  2. ottage

    ottage Thread Starter

    Joined:
    Jan 20, 2004
    Messages:
    98
    Logfile of HijackThis v1.98.2
    Scan saved at 10:12:32 PM, on 9/20/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\PROGRA~1\Grisoft\AVG6\avgserv.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\Program Files\Sony\VAIO Media Music Server\SSSvr.exe
    C:\Program Files\Sony\Photo Server 20\appsrv\PicAppSrv.exe
    C:\Program Files\Common Files\Sony Shared\VAIO Media Platform\SV_Httpd.exe
    C:\Program Files\Sony\giga pocket\GPVSvr.exe
    C:\Program Files\Common Files\Sony Shared\VAIO Media Platform\sv_httpd.exe
    C:\Program Files\Common Files\Sony Shared\VAIO Media Platform\UPnPFramework.exe
    C:\Program Files\Common Files\Sony Shared\VAIO Media Platform\UPnPFramework.exe
    C:\Program Files\Common Files\Sony Shared\VAIO Media Platform\SV_Httpd.exe
    C:\Program Files\Common Files\Sony Shared\VAIO Media Platform\UPnPFramework.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\ezSP_Px.exe
    C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe
    C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe
    C:\Program Files\AWS\WeatherBug\Weather.exe
    C:\PROGRA~1\IncrediMail\bin\IMApp.exe
    C:\Program Files\Sony\giga pocket\ReserveModule.exe
    C:\WINDOWS\System32\wuauclt.exe
    C:\Program Files\sony\giga pocket\gps.exe
    C:\PROGRA~1\Sony\GIGAPO~1\Sgpcom.exe
    C:\Program Files\MYIE2\new version\MYIE2\myie.exe
    C:\Documents and Settings\stacey\Desktop\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
    O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
    O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe /STARTUP
    O4 - HKLM\..\Run: [ZingSpooler] C:\PROGRA~1\MGI\PhotoSuite 8.1\ZingSpooler.exe
    O4 - HKLM\..\Run: [OSS] C:\WINDOWS\system32\ossproxy.exe -boot
    O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
    O4 - HKCU\..\Run: [IncrediMail] C:\PROGRA~1\IncrediMail\bin\IncMail.exe /c
    O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
    O4 - HKCU\..\Run: [Weather] C:\Program Files\AWS\WeatherBug\Weather.exe 1
    O4 - HKCU\..\Run: [Desktop Weather 3] C:\PROGRA~1\The Weather Channel\The Weather Channel.exe
    O4 - Global Startup: Billminder.lnk = C:\Program Files\Quicken\billmind.exe
    O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
    O4 - Global Startup: Quicken Startup.lnk = C:\Program Files\Quicken\QWDLLS.EXE
    O4 - Global Startup: Timer Recording Manager.lnk = C:\Program Files\Sony\giga pocket\ReserveModule.exe
    O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\IncrediMail\bin\resources\WebMenuImg.htm
    O8 - Extra context menu item: Add to Ad Hunter - C:\Program Files\MYIE2\new version\MYIE2\config/blacklist.htm
    O8 - Extra context menu item: Customize Menu &4 - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
    O8 - Extra context menu item: Fill Forms &] - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
    O8 - Extra context menu item: Save Forms &[ - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
    O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
    O9 - Extra 'Tools' menuitem: Fill Forms &] - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
    O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
    O9 - Extra 'Tools' menuitem: Save Forms &[ - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
    O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
    O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
    O9 - Extra 'Tools' menuitem: RF Toolbar &2 - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM95\aim.exe
    O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyPoker\IEExtension.dll
    O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyPoker\IEExtension.dll
    O10 - Broken Internet access because of LSP provider 'osmim.dll' missing
    O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
    O16 - DPF: {09C6CAC0-936E-40A0-BC26-707480103DC3} - http://www.uproar.com/applets/activex/shizmoo/flipside_web18.cab
    O16 - DPF: {15AD4789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://public.windupdates.com/get_f...9fb906cb2e72:5e17f82db4671e0d17ebad4bf17236ad
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
    O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} (YAddBook Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/suite/yautocomplete.cab
    O16 - DPF: {BAC01377-73DD-4796-854D-2A8997E3D68A} (Yahoo! Photos Easy Upload Tool Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/ydropper/ydropper1_4us.cab
     
  3. ottage

    ottage Thread Starter

    Joined:
    Jan 20, 2004
    Messages:
    98
    Why Isnt Anyone Answering?????????????
     
  4. LDTate

    LDTate Malware Specialist

    Joined:
    Aug 13, 2004
    Messages:
    789
    Lets get rid of this bad boy first:

    C:\WINDOWS\system32\ossproxy.exe -boot

    Nettsetter - a "market research" program intended to track your Internet usage and buying habits.
    To remove click on Start -> Run and type in C:\windows\SYSTEM\NSCheck.exe /uninstall followed by enter - this removes all registry entries and a box appears saying "uninstall successful.

    Find and delete the files nscheck.exe, ossproxy.exe.rvt & ossproxy.exe


    1. Open My Computer
    2. Right click on your hard drive that you wish to clean (C drive, for example)
    3. In the context menu that opens, select properties
    4. Under the general tab you should select Disk Cleanup
    5. Windows will scan your drive which will take a few seconds/minutes
    6. A box will display the various files you can remove.
    Check all boxes except compress old files

    7. Click OK and windows will comply.

    Reboot.


    This is what I suggest you do now.

    Make sure you have the up-to-date versions of Spybot and Ad-aware. All are free and available below.

    Download Spybot, install and update. Then download Ad-aware, install, and update.

    Spybot:
    Go to Start > Programs >Spybot > Search & Destroy and choose Spybot S&D

    Close ALL windows except Spybot S&D
    Click the button to "Search for Updates" and download and install the Updates.
    Next click the button "Check for Problems"
    When Spybot is complete, it will be showing "RED" (RED) entries "BLACK" entries and "GREEN" (GREEN) entries in the window
    Put a check mark beside the RED (RED) entries ONLY.
    Choose "Fix Selected Problems" and allow Spybot to fix the RED (RED) entries.

    Ad-Aware FULL SCAN:

    Install the program and launch it.

    First in the main window look in the bottom right corner and click on Check for updates now then click Connect and download the latest reference files.

    From main window :Click Start then under Select a scan Mode tick Perform full system scan.

    Next deselect Search for negligible risk entries.

    Now to scan just click the Next button.

    When the scan is finished mark everything for removal and get rid of it.(Right-click the window and choose select all from the drop down menu and click Next)

    Before restart, Empty Recycle Bin.

    Restart your computer.

    Post a new HijackThis log.
     
  5. ottage

    ottage Thread Starter

    Joined:
    Jan 20, 2004
    Messages:
    98
    ok for 1 thing i cant delete ossproxy.exe...access denied...couldnt find nscheck.exe. or ossproxy.exe.rvt...i did a disk cleanup..
     
  6. LDTate

    LDTate Malware Specialist

    Joined:
    Aug 13, 2004
    Messages:
    789
    I suggest you do this:

    Run Hijack This again and put a check by these. Close ALL windows except HijackThis and click "Fix checked"

    O4 - HKLM\..\Run: [OSS] C:\WINDOWS\system32\ossproxy.exe -boot
    O16 - DPF: {09C6CAC0-936E-40A0-BC26-707480103DC3} - http://www.uproar.com/applets/activ...pside_web18.cab

    O16 - DPF: {15AD4789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://public.windupdates.com/get_f...7ebad4bf17236ad


    Optional fix:
    O4 - HKCU\..\Run: [Desktop Weather 3] C:\PROGRA~1\The Weather Channel\The Weather Channel.exe


    Restart in Safe Mode:
    Restart your computer.

    Press F8 after the Power-On Self Test (POST) is done. If the Windows Advanced Options Menu does not appear, try restarting and then pressing F8 several times after the POST screen.
    Choose the Safe Mode option from the Windows Advanced Options Menu then press Enter.


    Because XP will not always show you hidden files and folders by default, Go to Start > Search and under "More advanced search options".
    Make sure there is a check by "Search System Folders" and "Search hidden files and folders" and "Search system subfolders"

    Next click on My Computer. Go to Tools > Folder Options. Click on the View tab and make sure that "Show hidden files and folders" is checked. Also uncheck "Hide protected operating system files" and "Hide extensions for known file types" . Now click "Apply to all folders"
    Click "Apply" then "OK"

    Open C:\WINDOWS\system32\ossproxy.exe <--Delete File

    Optional Add Remove Programs.
    C:\PROGRA~1\The Weather Channel

    Do this also if these Temp Folders are part of your OS.

    Also in safe mode navigate to the C:\Windows\Temp folder. Open the Temp folder and go to Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder.


    Next navigate to the C:\Documents and Settings\(EVERY USER)\Local Settings\Temp folder. Open the Temp folder and go to Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder.

    Finally go to Control Panel > Internet Options. On the General tab under "Temporary Internet Files" Click "Delete Files". Put a check by "Delete Offline Content" and click OK. Click on the Programs tab then click the "Reset Web Settings" button. Click Apply then OK.


    Empty the Recycle Bin


    Turn off System Restore:

    On the Desktop, right-click My Computer.
    Click Properties.
    Click the System Restore tab.
    Check Turn off System Restore.
    Click Apply, and then click OK.

    Restart your computer, turn it back on and create a restore point.

    To create a restore point:

    Single-click Start and point to All Programs.
    Mouse over Accessories, then System Tools, and select System Restore.
    In the System Restore wizard, select the box next the text labeled "Create a restore point" and click the Next button.
    Type a description for your new restore point. Something like "After cleanup". Click Create and you're done.

    Post a new HijackThis Log
     
  7. ottage

    ottage Thread Starter

    Joined:
    Jan 20, 2004
    Messages:
    98
    i did everything you said..except when i went to create a restore point, i didnt get the system restore wizard..was just the same window as when i had turned them off..so i just turned them back on....then i did a log...


    Logfile of HijackThis v1.98.2
    Scan saved at 3:44:25 PM, on 9/25/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\PROGRA~1\Grisoft\AVG6\avgserv.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\Program Files\Sony\VAIO Media Music Server\SSSvr.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Sony\Photo Server 20\appsrv\PicAppSrv.exe
    C:\Program Files\Common Files\Sony Shared\VAIO Media Platform\SV_Httpd.exe
    C:\Program Files\Sony\giga pocket\GPVSvr.exe
    C:\Program Files\Common Files\Sony Shared\VAIO Media Platform\sv_httpd.exe
    C:\Program Files\Common Files\Sony Shared\VAIO Media Platform\UPnPFramework.exe
    C:\Program Files\Common Files\Sony Shared\VAIO Media Platform\UPnPFramework.exe
    C:\Program Files\Common Files\Sony Shared\VAIO Media Platform\SV_Httpd.exe
    C:\Program Files\Common Files\Sony Shared\VAIO Media Platform\UPnPFramework.exe
    C:\WINDOWS\System32\ezSP_Px.exe
    C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe
    C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe
    C:\Program Files\Sony\giga pocket\ReserveModule.exe
    C:\PROGRA~1\IncrediMail\bin\IMApp.exe
    C:\Program Files\sony\giga pocket\gps.exe
    C:\PROGRA~1\Sony\GIGAPO~1\Sgpcom.exe
    C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
    C:\WINDOWS\System32\wuauclt.exe
    C:\WINDOWS\System32\wuauclt.exe
    C:\Documents and Settings\stacey\Desktop\HijackThis.exe

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.sony.com/vaiopeople
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
    O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
    O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe /STARTUP
    O4 - HKLM\..\Run: [ZingSpooler] C:\PROGRA~1\MGI\PhotoSuite 8.1\ZingSpooler.exe
    O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
    O4 - HKCU\..\Run: [IncrediMail] C:\PROGRA~1\IncrediMail\bin\IncMail.exe /c
    O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
    O4 - HKCU\..\Run: [Desktop Weather 3] C:\PROGRA~1\The Weather Channel\The Weather Channel.exe
    O4 - Global Startup: Billminder.lnk = C:\Program Files\Quicken\billmind.exe
    O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
    O4 - Global Startup: Quicken Startup.lnk = C:\Program Files\Quicken\QWDLLS.EXE
    O4 - Global Startup: Timer Recording Manager.lnk = C:\Program Files\Sony\giga pocket\ReserveModule.exe
    O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\IncrediMail\bin\resources\WebMenuImg.htm
    O8 - Extra context menu item: Add to Ad Hunter - C:\Program Files\MYIE2\new version\MYIE2\config/blacklist.htm
    O8 - Extra context menu item: Customize Menu &4 - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
    O8 - Extra context menu item: Fill Forms &] - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
    O8 - Extra context menu item: Save Forms &[ - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
    O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
    O9 - Extra 'Tools' menuitem: Fill Forms &] - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
    O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
    O9 - Extra 'Tools' menuitem: Save Forms &[ - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
    O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
    O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
    O9 - Extra 'Tools' menuitem: RF Toolbar &2 - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM95\aim.exe
    O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyPoker\IEExtension.dll
    O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyPoker\IEExtension.dll
    O10 - Broken Internet access because of LSP provider 'osmim.dll' missing
    O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
    O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} (YAddBook Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/suite/yautocomplete.cab
    O16 - DPF: {BAC01377-73DD-4796-854D-2A8997E3D68A} (Yahoo! Photos Easy Upload Tool Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/ydropper/ydropper1_4us.cab
     
  8. LDTate

    LDTate Malware Specialist

    Joined:
    Aug 13, 2004
    Messages:
    789
    Looks ok to me (y) Hows it running now?

    Open Spybot and click mode on the toolbar, then advanced mode. Click immunize in the left pane. Now click Tools, then hosts file the Add Spybot -S&D Hosts List. Click the link below for SpywareBlaster, download, install and update. Check for updates weekly.

    That will give you an added layer of protection against unwanted parasites.
     
  9. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    101,645
    Download the LPS Fix:

    http://cexx.org/lspfix.htm

    Launch the application, and click the "I know what I'm doing" checkbox.

    Check all instances of osmim.dll (and nothing else), and move them to the "Remove" pane.
    Then click Finish.

    Now start your computer in Safe Mode and delete:

    The C:\windows\system32\osmim.dll file
     
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