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CPU overtaxed

Discussion in 'Windows XP' started by enyarick, Sep 19, 2004.

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  1. enyarick

    enyarick Thread Starter

    Aug 25, 2004
    Hey everyone!
    I have a computer running 500mhz 128mb OS- Win2kPRo SP4. I only recently installed sp4 online. I also updated my browser to IE6. And then the problems began.

    Firstly, though its infrequent now, there was physical memory dumping taking place and an issue with ntoskrnl.exe which the system even asked me to reinstall. But serveral restarts sort of fixed the problem, then i used the repair from the setup disks, which i thought would sort it out but it still dumped but less than before. Is there a way to fix this without format & reinstall?

    The bulk of my problem comes when i browse. If i have more than one browser window open, my CPU usage shoots up and stays there even when i disconnect even when i try and shut down all open windows. It even gives me a problem when i try to restart and im often reduced to cold booting. I dont know what to do now, but I am considering uninstalling the SP4 completely. What do you say...
    On a side note, it could be my imagination but there are websites i cannot visit now on my problem pc(this one being one of them as well as google) (n)

    Oh and I have used Hijackthis during one of these spells where the computer locks up and it doesnt show anything out of the ordinary...
  2. etaf

    etaf Moderator

    Oct 2, 2003
    First Name:
  3. enyarick

    enyarick Thread Starter

    Aug 25, 2004
    Thanks for the response etaf. You do have a good point. Right now Im running mstask and it is showing me that cpu usage is at 100%. However the browser windows arent locking up the way they usually do. But i have just ran hijackthis and the output is below.

    Logfile of HijackThis v1.98.2
    Scan saved at 6:49:15 PM, on 9/19/2004
    Platform: Windows 2000 SP4 (WinNT 5.00.2195)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton Utilities\NProtect.exe
    C:\Program Files\Speed Disk\nopdb.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Atomic Clock Sync\Atomic.exe
    C:\Program Files\iolo\System Mechanic 4 Professional\SMUtilityBar.exe
    C:\Program Files\Ares\Ares.exe
    C:\Program Files\FlashGet\JetCar.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\Documents and Settings\Administrator.SALON-BFHS6VPA4\Desktop\HijackThis.exe

    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: IeCatch2 Class - {A5366673-E8CA-11D3-9CD9-0090271D075B} - C:\PROGRA~1\FLASHGET\jccatch.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
    O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
    O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
    O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~2\AdvTools\ADVCHK.EXE
    O4 - HKLM\..\Run: [PCDRealtime] C:\WINNT\realtime.exe
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [Atomic.exe] C:\Program Files\Atomic Clock Sync\Atomic.exe
    O4 - HKCU\..\Run: [iolo System Mechanic Utility Bar] "C:\Program Files\iolo\System Mechanic 4 Professional\SMUtilityBar.exe"
    O4 - HKCU\..\Run: [ares] "C:\Program Files\Ares\Ares.exe" -h
    O4 - Global Startup: Norton System Doctor.lnk = C:\Program Files\Norton Utilities\SYSDOC32.EXE
    O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
    O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
    O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
    O8 - Extra context menu item: Download All by FlashGet - C:\Program Files\FlashGet\jc_all.htm
    O8 - Extra context menu item: Download using FlashGet - C:\Program Files\FlashGet\jc_link.htm
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
    O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
    O9 - Extra button: ICQ Lite - {B863453A-26C3-4e1f-A54D-A2CD196348E9} - C:\Program Files\ICQLite\ICQLite.exe
    O9 - Extra 'Tools' menuitem: ICQ Lite - {B863453A-26C3-4e1f-A54D-A2CD196348E9} - C:\Program Files\ICQLite\ICQLite.exe
    O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FLASHGET\JETCAR.EXE
    O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FLASHGET\JETCAR.EXE
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {11111111-1111-1111-1111-111111113457} - file://c:\explorer.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{1CE4D266-0B4C-40AB-A32B-37ABD9F0EC35}: NameServer =
    O18 - Protocol: ssp - {1E8068DE-05AD-11D4-ACC8-EF447469245C} - C:\Program Files\Offline Commander\SSP.DLL

    I hope someone can tell me what could be causing the cpu to behave that way....
  4. ryanjoachim


    Jan 9, 2004
    If I recall correctly, lsass.exe is NOT a good thing...

    Don't remember how to get rid of it, but do a search on google and you should be able to find out all about it.

  5. etaf

    etaf Moderator

    Oct 2, 2003
    First Name:
    wait for a secruity expert to advise -

    depends on format of lsass -
    if you want to check
    see if you have hotfix ms04-11 installed, also you can do a virus check online
    check for sasser from here

    run a virus scan with your own scanner
    If you have a Virus Scnner of your own - first make sure your scanner is fully up-to-date with the latest definitions
    you can Run an online scan from here

    see here http://forums.techguy.org/t110854.html for other online scanners
  6. $teve


    Oct 9, 2001
    Ryan,if your unsure.........please dont post;)

    Erick.......unless you have items disabled with MSConfig theres not a great deal wrong in there.

    Run hijackthis again and put a checkmark against these entries....double check
    in case you miss anything....
    .....then,close all browser and outlook windows including this one and "fix checked"

    O4 - HKCU\..\Run: [ares] "C:\Program Files\Ares\Ares.exe" -h
    O16 - DPF: {11111111-1111-1111-1111-111111113457} - file://c:\explorer.cab

    Reboot into safe mode by following instructions here: http://helpdesk.its.bethel.edu/resnet/Documents/Antivirus/Safemode.html
    then as some of the files or folders you need to delete may be hidden do this:
    Open Windows Explorer & Go to Tools > Folder Options. Click on the View tab and make sure that "Show hidden files and folders" is checked. Also uncheck "Hide protected operating system files" and untick "hide extensions for known file types" . Now click "Apply to all folders"
    Click "Apply" then "OK"

    Locate and remove:
    C:\Program Files\Ares

    Empty the Recycle Bin.

    Open internet Explorer Click on "Tools">"Internet Options">And delete temp internet files.
    And clean out your %Userprofile%\Local Settings\Temp
    folder. [It's a good idea to do that regularly.]
  7. enyarick

    enyarick Thread Starter

    Aug 25, 2004
    Thanks a lot for the quick response guys...i will take a look and let you know if the fix works. Also Im not sure if it means anything but My norton antivirus software keeps picking a virus Winhlpp32.exe and MSlti64.exe. It keeps cleaning it but it keeps coming back..I have the latest definitions but I will redownload them again.
  8. enyarick

    enyarick Thread Starter

    Aug 25, 2004
    Where does this Mslti64 come in from...i had deleted it using the hijack this but its back as a 'video process' that autoloads and however many times i remove it, there it is again together with its friend winhlpp32..any suggestions on what to do? The antivirus im using is Norton 2003 and it is regularly updated. Are there any extra steps i can take to ensure these two gremlins dontcome back?
    Incidentally the freezing is back on my cpu..just after installing another windows update..im beginning to notice a trend.
  9. enyarick

    enyarick Thread Starter

    Aug 25, 2004
    Been a while since somebody spoke here. I want to know if the RAM is being overused, i.e. it keeps going down to zero(i monitor with System Mechanic) would this cause the cpu to behave this way? Coz im considering upgrading my RAM.
  10. Funkmeister


    Jul 7, 2004
    I know perhaps this is an odd response, but if I were you I would look at investing in a new PC with greater 'grunt'. OS and programs place more and more demands on processors and memory, perhaps it's time to take the jump and bring your machine up to date...?

    You can get a great PC for silly money nowadays..

  11. enyarick

    enyarick Thread Starter

    Aug 25, 2004
    I like that option but at the moment my pocket isnt in the market for a new machine. Will look into it all the same. Thanks!
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