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Crackling, popping and distortion on wireless headset

Discussion in 'Hardware' started by shirothesloth, Apr 18, 2017.

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  1. shirothesloth

    shirothesloth Thread Starter

    Joined:
    Apr 18, 2017
    Messages:
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    Hello,
    recently I've noticed a huge problem with my audio; whenever I listen to music or play games, the sound gets distorted and starts popping and crackling really hard. The crackling can also be heard whenever I adjust the volume from the Windows volume icon.
    I'm using Windows 10, the headset is Turtle Beach Stealth 450. I haven't done any changes to my PC recently and I've never experienced this problem before.
    I've updated the newest drivers and checked inside the PC case, I've also disabled all audio devices other than my headset, I've disabled audio enhancements and changed the default format to 16-bit;48000Hz, but nothing seems to help. What should I do?

    Edit: sometimes when this happens and I adjust the volume from my headset, the volume quickly jumps to a loud frequency and won't turn down before I turn off the headset.

    ppa.png
     
    Last edited: Apr 18, 2017
  2. Oddba11

    Oddba11

    Joined:
    May 12, 2011
    Messages:
    7,099
    First Name:
    Jim
    Test the headset on another computer. That will determine if there is a computer/software or headset issue.
     
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